We arrived early in the Morning and it was a Wow!!! Visually the hotel is fabulous, the rooms are amazing and the welcome we received was great, waking up the next morning to a lovely view of the sea from our huge balcony we thought what a great choice we had made!!
From then on it went down hill, feeding time at the zoo springs to mind when dining in the Restraunt, we lost our table one evening, you have to have eyes in the back of your head as you make your way round the selection of cold food and cold plates, the dining staff were very good and kept the drinks flowing but the overall standard and choice of food was very poor and certainly not 5 star standard. All staff tried hard but the Guest Relations staff were very poor, they did not have a very good understanding of English and as Guest Relations they need to be able to communicate. As for being a Golf Resort!!! There is a Golf Course alongside the Hotel but you have to have a have a Handicap and even the Driving Range which is not great Quality was very expensive. The staff are trying very hard and the Thomson Rep was praising the hotel for the selection of Alcohol avaialable, this is all well and good but the Managers need to concentrate on improving service first, catering needs to be improved, the rooms are great and cleaned every day but all very dusty. We had to move as there was a leak from the room upstairs and the room we were moved to was filthy and my husband was bitten all over from the bed linen!!!
As I stated earlier the Staff are all trying very hard Serife Balkaya is very good and attempted to get to know us, she was very attentive and said hello evry time we saw her, we were also told by the Thomson rep thet the Russians are very good tippers which is why they seem to get served quicker, you should not HAVE to tip in a Five Star hotel, we did to the staff who were good and did not expect it. The A' la carte restraunts booking service was a bit of a nightmare, we were told there was a free A' la carte for two visits but we could not book at all after trying for the third time we gave up and booked the Italian twice which was excellent. The service and food quality was exceptional and so different to the rest of the hotel. Indahim in the Italian Restraunt deserves recognition for his dedication to the customer and his colleagues, he was so attentive and friendly whilst keeping an eye on the rest of the Restraunt, he should be in a Management position, the hotel could learn a lot from him.
We enjoyed our Holiday even with the poor bits, the positives are the pool which is fantastic, lots of breakout areas to chill and relax, the Patisserie which is a great idea and of course the weather made for a lovely relaxing holiday which was what we were looking for but as it is still very new it lacks an atmosphere on an evening. It is unlikely we will be returning.
- Official Description (provided by the hotel):
- Kaya Palazzo Belek Hotel, a Kaya Hotels & Resorts signature, introduces you to the quality, comfort and luxury. At Kaya Palazzo, which is comprised of luxurious and comfortable rooms, suites and villas, you may prefer family rooms with double bathrooms, choose one of the suites or terrace rooms with pools, or declare your freedom in the ultra-personalized suites and villas. The interiors of these options are filled of unique features which will make you to feel special. Besides the open buffet restaurant, where you can taste the extraordinary flavours of the international cuisines, at your service are a la carte restaurants offering Lebanese, Asian, Italian, Fish and Steak options. Kaya Palazzo Belek presents the world famous cuisines and is ambitious about the food and beverage. The Snack restaurant suitable both for the Turkish and international, Patisserie with the pleasure of wide range of cake and ice cream, 24 hours room service, bars with various concepts and snack alternatives, it rejoices you even more. Non-stop entertainment that extends from day to night. Exclusive shows that will appeal to your refined taste, special night and parties, live music and cultural activities and tents of joyful details will be waiting you at Kaya Palazzo Belek. Ministones Kids Club that is designed as a unique paradise for kids, awaits the princes and princesses with games, activities, parties and the adventure Aqua Park with 4 water slides. Surrounded by white sand, our heated sea water VIP pool offers an exclusive service to have a unique beach experience in all season. Providing service in a 3.500 m² area, the Spa Center has an international structure, blending the Far Eastern, Turkish, Finnish and Russian themes through its modern architecture. İndoor swimming pool and sauna, steam and snow rooms are at your service for relaxation with their stylish and comfortable designs. For those who want to keep fit our fitness club, as well as professional tennis courts and football fields which meet the international standards. In the championship Kaya Palazzo Golf Club course with 18 holes you are going to live the pleasure of professional golf in the unique nature of the Mediterranean. Palazzo Convention Centre, consisting of 6.800 m² area in total, hosts in a style suitable for your glorious meetings, where the privilege of goods and services could be distinguished easily. ... more less
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