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Kaya Palazzo Golf Resort
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Reviewed 15 September 2013

Firstly, I've read through some of the reviews on here already (some of the one and two star reviews), and I can honestly say I don't think they were even staying at the same hotel! This hotel isn't perfect, but it's certainly trying hard to get there. But wherever you go, moaners will moan. We saw people moaning just for the sake of it - like a waiter getting shouted at for pouring a drink in the buffet restaurant from the "incorrect" side. If you want Michelin service, go to a Michelin restaurant!!

ARRIVAL / CHECK IN
We had a late flight from England and arrived at the hotel after midnight. The shared car entrance which the Riu hotel next door uses was like a bomb site, with building work ongoing, but as we reached the hotel it looked very impressive and there were a few jealous looks from those still on the coach! There were no welcome drinks as some have described, but we were shown round to reception which is quite out of the way from the entrance - we wouldn't have found it if we weren't shown.

It took about 2 minutes to check in and the receptionist was very friendly. It was there that we learnt that we had been upgraded from a sea view room to a sea view suite. Our passports were scanned, room keys issued, and the porter took us up to the third floor to show us our room. Afterwards he duly waited at the door with his hand out which I found a bit disappointing. I was going to tip anyway, but it was the expectation that let him down!

THE ROOM
The room was very big, and at first glances was of the same standard as a 4 - 5 star suite in a UK hotel. Other people have commented on what the rooms are like so won't go in to too much detail. Large bathroom, small bathroom, living room, bedroom, double balcony.

After a couple of days we started to notice that the finishing wasn't fantastic, but only because I was looking for it. The aircon was stuck on full blast in the living room. This was fixed within 30 minutes of being reported. The pillow menu was very welcome addition - the pillows on the first night were quite large and unpleasant but we asked for goose feather pillows and they were in our room the next day.

House keeping will let themselves in to your room early in the morning so is worth leaving the do not disturb out. If you do, they will usually come back around lunchtime / early afternoon instead.

The cleaning is more of a tidy up; the bathroom is given the once over, and the bed made. I don't think in the two weeks we were there the floor was ever mopped once. Dust accumulations under the bed and sofa is already building up fast.

Mini bar had a great selection and is restocked daily by a separate person (just so you expect that second knock at the door). They missed us out one day, but a quick call to reception and it was stocked within the hour. If you like tea, take your own teabags for the room.

FOOD / RESTAURANTS
Buffet restaurant is of a good size although during our two weeks, there were a LOT of broken / smashed floor tiles that weren't replaced. Drinks are served at the table and are usually very quick and friendly. Food consisted of 4 rows of buffet, a fresh bread row in the middle, and a desert row also in the middle. One row was mostly salad and fish, another row of cold cuts, and the other two rows were the hot food which changed every evening. I never got bored of the food selection, other than the deserts which are obviously tailored more to the continental European palette - pretty appearance, bright colours, dull flavours.

We went to the Turkish, Chef's Table, and Lebanese A La Cartes during our stay. A La Cartes are booked between 10am - 4pm at Guest Relations for the following day which I quite liked as at previous hotels the A La Cartes have been fully booked a week before. The steak was very popular and you need to be queuing at guest relations at 10am to reserve a space. We didn't do this so ended up missing out on the steak. Turkish was quite good - kebabs etc. Chef's Table was 7 taster courses, mostly fish which I didn't like but was very well presented and my partner who does like fish enjoyed it. Lebanese was the winner for me. Starter of about 10 small dishes on your table, followed by soup, followed by warm appetiser, followed by main, and then desert. Great use of many spices, although not a single one was actually hot-spicy. Excellent service at the A La Cartes, particularly the €15 per head ones.

Patisserie bar was a bit of a let down. Stale sandwiches (and we noticed a fly or two on them), and the flavourless European-style cakes. Don't miss the ice cream down the far end of the bar though. Very good ice cream.

GROUNDS / FACILITIES
Very tidy grounds and facilities. You wouldn't think that the hotel had only been open 5 weeks. The pool is big, cool, and was never crowded. One half seemed to noisy and rowdy, the other half was quiet and relaxing. It did seem to get a bit dirty as the week went on, with more sand and little bits and bobs on the bottom of the pool. A child of a person who traveled on the same flight got an ear infection.

Beach and pier was very scenic. Always available loungers - I don't think I ever saw it more than half full. The beach is very pebbly at the waters edge, and about two steps in to the sea there is a steep, pebbly drop from ankle depth to waist depth - kids need supervising in the sea; I found this drop made it difficult to get back out again. The pier looks great and the bar of course means you can spend a whole day there. Plenty of ladders down in to the sea, plus a section at the very end for jumping in, plus a hose pipe to wash off again. As for hiring a corner of the pier for €300 per day, we opted to pass up the offer.

Watersports are expensive. At previous all inclusive hotels, non-motor sports were free, and motor-sports were extra. Here, everything is chargeable which led to a very quiet stretch of sea outside the Palazzo. We hired a sailing boat - €60 for the hour (without instructor). If we needed a staff member with us to show us what to do, it would have been €85 for the hour. Jet skis are €45 for 10 minutes and €65 for 15 minutes. I had a quick look down their list and the prices for canoes and windsurfing was as expensive. The watersports staff speak little English and seemed quite grumpy.

Personally, the spa seemed very much over-hyped. The indoor pool is in part of the spa and looks good. It was rarely used and the water is freezing cold. The six plunge pools are freezing, with only three of the six working (various buttons to turn on water falls and bubbles etc). The big snow dome which was in the artist drawing turned out to be a glorified ice machine, spitting out little bits of ice in to a bowl. Not sure exactly what to make of that! The steam room and 2 saunas were as expected. Massages and treatments are overpriced. The cheapest I saw was about €100. Again, we opted to pass.

The nightclub looked nice and was very big, but the busiest we ever saw it was a Saturday night when there were as many as ten people in there! It is very big and hopefully will get busier as the hotel does.

Towards the end of our stay the conference centre at the front of the hotel (which was the building site when we arrived) was finished and a flock of hundreds of delegates arrived. Needless to say, the service slowed down a lot, but they seemed to cope ok.

BARS
Never short of a drink. The selection is great, as is the cocktail menu. All drinks are premium brand and if you have a favourite cocktail at TGI Fridays, remember the recipe and they will make it for you. Beer is Becks, Miller, Heineken, and Efes. Sol in on the menu but wasn't stocked. Service is usually with a smile, although we did bump in to one or two grumpy ones. As for people moaning about slow service at tables, there is usually only one waiter per bar during quiet periods. Perhaps these are the reviews coming from the people too lazy to get out of their seats? We saw one or two who were moaning at everything - even some Essex kids asking for soft drinks kicking off at the bar staff for not serving them immediately - you go figure who has been writing the bad reviews!

RECEPTION OR GUEST RELATIONS?
Anything to do with the actual booking of your room, go to reception, although I found most of them to be pretty useless. Everything else, just go straight to guest relations. Not all of them can speak English, but when we came across one, she called a fluent English speaker over in seconds and our requests were dealt with. Always very friendly, smiling, and saying good morning or evening etc.

OTHER GUESTS
This is what let it down for us. Eastern Europeans and Russians were not in short supply here and it showed. All I will say is utterly "pig-ignorant", and leave it at that.

HIRE CAR
There is a sign in the foyer advertising "luxury" car hire from 5x5. I would advise booking your hire car through the Rep instead. It never felt legit at any point of the process, and while the price was slightly lower than the likes of Europcar, I'd advise you to go with them! (5x5 were €50 per day, Europcar was €55 per day). Our "luxury" car ended up being a Renault Symbol with 70,000km on the clock. Petrol is expensive and a full tank worked out at £60 in Lira which lasted us the two days (one day to Side, Manavgat and Green Canyon, second day to Perge, Antalya, and Kumluca via Altinyaka in the mountains).

Alternatively, there is a bus outside the gates at 10am which goes to Antalya and drops off near the old town. €10 p.p. return. Take Turkish Lira as well - everyone accepts Euros but you will get ripped off with the exchange rate.

LATE CHECKOUT ROOM
Checkout is at 12 midday. The coach to the airport was at 20.25. We opted for a late checkout room in advance which set us back £93 with Thomson. At 12pm on our last day we were moved out of our suite and dumped in an appalling garden room. For the love of god, if you have booked a garden room, just pay the extra for the main building rooms. Trust me.

When we got to the room, via the maze of rocky footpaths, there was no electricity. I had to flick the switches in the (exposed) circuit board which had tripped. Then reception called to dispute whether I had actually paid for the room. 10 minute trundle back to reception to argue with Mr Grumpy. The Rep had to step in and tell them that I had paid. He didn't believe her either and went off for 5 minutes. When he came back all he said was "yes you have paid". No apology or anything. Back in the garden room, we wanted a shower. Both the hot and cold taps ran scalding hot water. We complained to reception and an hour later, both taps were running cold water. In the end we gave up and checked out at 5pm, but not before the phone stopped working so we had to carry both our suitcases all the way back to the hotel (the porters use golf buggies for the garden rooms).

CONCLUSION
All in all, a very nice hotel with great facilities. The staff are "getting there" and trying very hard. The garden rooms in my opinion are not fit for purpose. The room we had was obviously not finished - even the grouting in the shower wasn't complete. The hotel was never more than half full when we were there so it's hard to tell if the personal treatment and good service (other than at reception) will continue but I hope so. My message to the hotel would be: "knock the garden rooms down and do something nice with the space (the old hotel reception building is still amongst the garden rooms, towards the golf club, literally lying in ruins). Clean the rooms properly. And don't let the rude guests from certain countries affect the spirits of the staff who do give great service and big smiles!

Room Tip: DO NOT pick a Garden Room.
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Will D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Yönetici at Kaya Palazzo Golf Resort, responded to this reviewResponded 5 May 2016

Dear Will D,

Thank you for visiting our hotel and for taking the time to share your holiday experience here on Tripadvisor.
It was our pleasure to welcome at Kaya Palazzo Belek. We would be happy to have you as our guest again.

Best regards,

Guest Relations
Kaya Palazzo Belek

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2013

This hotel is been sold as a 5 star Riu .The management was none existent , reception staff only spoke Russian and Turkish,and weren't interested in any problems. The cleaning staff were very poor ,we had 3 cleaners in three days and still did not get our room cleaned right .we had broken glass in bathroom for 2days bin not emptied cups and glasses not washed all 10 days bedding not changed for over a week no hangers in wardrobes . Main restaurant food of very good quality served lukewarm or cold,on cold plates ,tables not cleared ,waiters not interested. Riu card holders beware if there is management staff now they do not Acknowledge any Riu card of any colour . Now the good points, the Italian restaurant is superb,excellent food v v good service ,so is the Fish and Steak restaurant .The bars and drinks are V good with branded drinks waiter service V good the girl on roller blades Asli was brilliant. The Patisserie & Brasserie V V good, the pool area well laid out , the ambiance of the hotel is superb .this hotel needs some top Riu management and they should be 5 star by next year . Thomson Rep. Charly was brilliant handling many many complaints ,the reception staff were only an hindrance to her ,they were no help at all

  • Stayed: August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Derek B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Yönetici at Kaya Palazzo Golf Resort, responded to this reviewResponded 5 May 2016

Dear Derek B,

Thank you for visiting our hotel and for taking the time to share your holiday experience here on Tripadvisor.
It was our pleasure to welcome at Kaya Palazzo Belek. We would be happy to have you as our guest again.

Best regards,

Guest Relations
Kaya Palazzo Belek

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2013

Booked this hotel in January knowing that it was in the process of being constructed and hoped that it would live up to expectation having stayed at several Riu hotels in the past. The hotel is stunning and due to the frontage being tinted glass the WOW factor is doubled when you enter the lobby reception area.

A champagne reception and an upgrade to a seaview suite only increased the WOW further.

This hotel is just about there when it comes to 1st class accommodation.

DINING
You are required to book your a la carte meals at Guest Relations in the lobby, the day before you dine. You are required to pay for the Palestinian, Asian and Italian restaurants at a rate of 15Euro per head. I didn't try the Palestinian but the Asian and Italian are superb and worth the additional. Baris in the Italian is superbly comic and lays out cutlery like no one I've ever seen.

The Asian is a mix of Chinese and Japanese and is excellent too. Only possible complaint was that eating outside the dining are is a little dark but when you have two professional opera singers entertaining you during your meal it's worth experiencing.

The above mentioned Restaurants are all within the curve of the main building with the Livio snack bar on the perimeter of the pool/beach transforming into the Steak restaurant and fish restaurant for 3 nights of the week and into the Turkish and Chefs Table for the other 3 nights. Ismail and Altinay need a special mention for their great attention and service. It's closed on the Sunday night, with the main buffet restaurant open continually between 7pm and 9:30pm. There is a snack area open from 12midnight onward if you have the munchies, and it has self service soup, sandwiches and chips for late night revellers or those returning from excursions.

I only comment on my own experiences so admit that the buffet, although of good quality food, had several occasions when the food was warm rather than hot and the plates cold. I was luck enough to be asked my opinion by the Chef during a visit to the buffet and did inform him of this problem. The hotel is trying very hard to get this to rights and there was a marked improvement over our last couple of visits. Don't moan, tell the staff if you find a problem and they will try and resolve it asap. The buffet theme nights were excellent, with Chinese, Turkish and Indian evenings taking place throughout our stay. I don't know how anyone could complain about these nights but I'm sure there'll be a few. You can't please all the people all of the time.

ROOM
Superb. Very comfortable bed but from past experiences in similar Riu hotels, Canadians found my comfortable bed "too firm". Large bedroom with sitting area back to back with a separating wall with 42" flat screen each side. Large shower room with separate whirlpool bath and WC. Double wash basins and great towels, changed every day. There's a small shower room and WC off the sitting area, with mini-bar, filled daily. Cleaner did a fantastic job and certainly deserved the tip she received.

Cupboard space is good as is drawer space and our request for additional coathangers saw an almost immediate response, along with an additional bin for the bedroom area. Good service.

Cigar Bar
We spent a fair bit of time in the Cigar Bar (never saw anyone smoke one there yet) and commend Serefe, Servet and Ishmail on their great service. The premium brand drink range is excellent with Miller, Heineken, Chivas Regal, Glenlivet, Havana Club just a few of those on offer with a great selection of cocktails available too. Fantastic and the best selection I have seen in a Riu hotel. A few bottles of dark Havana Club for the Mai Tai's wouldn't go amiss. I can't remember the roller skating waitresses names but all 3 were great and a good gimic for the hotel.

POOL
This is a great free-form pool with easy access for all. Some ramps, some steps and it's the same depth throughout so it is also very safe. A little chilly on our second week but when it's between 32 and 42deg C then the cooler the better. 10/10 to Tamar for keeping my delivery of Miller and Efes coming as he delivered to us lazy sun bathers drinks from his chilled drinks trolley all day. Plenty of sun beds and all very comfortable. You get towel cards at check-in which you swap for towels at the end of the walkway on your approach to the pool and replace them daily.

BEACH
This is sadly under used, possibly due to the slight shingle approach at the waters edge, but it worth a visit. You can enter the water from the feature pier where you can also sun bathe on numerous sun beds. There's also a pier bar down there with the usual selection of drinks. Again, Tamar and Ismail will visit you on the beach with their drink trolleys.

WATER PARK
What a feature to have in any hotel. This is fantastic and is open between 10:00 and 12:00 and again between 14:00 and 16:00. A must for adults and children alike. My mate Paul didn't have the bottle to try the boomerang/banana shute 'cos he's a bit of a girl but he did everything else including the Kamikaze. There is a mini-water park for toddlers, which is also as good as any you have seen in any waterpark anywhere.

ANIMATION TEAM
These young and enthusiastic bunch deserve a pay rise. Olga, Ester, Natalya, Alihan, Charise and those I haven't named get folk up out of their beds to socialise in numerous activities such as Boules, volleyball, pool games, darts, zumba, aqua gym, stretching, yoga, football and goodness knows what else. These activities are a great way of getting to know people and before you know it you have friends all over the place. Get doing these things, you'll love it. The club dance, which all victors must take part in is also great fun on the pool-side.

GOLF COURSE
This was a stunning sight as we arrived at 01:30 in the morning to see a fully floodlit course, sprinklers on full blast. Looked great but a bit hot at this time of year. More popular in Jan/Feb/March.

EXCURSIONS
As usual Thomsons have a good selection for customers and we did the Lazy Boat Cruise which was great and did what it said on the tin. Perge and Aspendos was fantastic, if your into history or possibly the construction industry. Loved it. We also did the Antalya by night and due to us not being at all impressed, got a refund from Jo, the Thomson rep, for what can only be described as poorly co-ordinated. Well done Jo, and thanks.

We visited Kadrye on a few occasions, to visit the market for the authentic Turkish replica clothing. Great fun haggling with the stall/shop holders. Couldn't get less than half of the start price but good fun trying.

HOTEL
One suggestion that I forgot to put on the customer response form but hopefully the management will see on this review is to retain small denomination Turkish Lira notes in the hotel ie 5TL. We, and many of our friends, like to tip those members of staff who we feel deserve it but found that the hotel held very little, if any, small notes, for tipping. This would take a fair bit of money into the local economy.

Don't, don't, don't be put off by some of the unreal reviews made by some very negative people who have criticised this hotel. Visit it, enjoy it, enjoy the location, enjoy the heat, enjoy the service by some fantastic and professional staff. We loved it and suggest that this will be the top hotel in Belek in the not too distant future, and deservedly so.

SUPERB!!!

Room Tip: We asked for a Superior Room with a sea view and received an upgrade to a suite with a sea view. Many folk we met stayed in the garden rooms which although didn't have a great view were to the standard of those in the main building.
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Campbeg2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Yönetici at Kaya Palazzo Golf Resort, responded to this reviewResponded 5 May 2016

Dear Campbeg2,

Thank you for visiting our hotel and for taking the time to share your holiday experience here on Tripadvisor.
It was our pleasure to welcome at Kaya Palazzo Belek. We would be happy to have you as our guest again.

Best regards,

Guest Relations
Kaya Palazzo Belek

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2013

We moved to this hotel after spending 1 (unsuccessful) night at the Cornelia Diamond Golf and Spa Resort - (reviewed separately). I have, for the last 5-6 years, made foreign travel plans independently but, as it worked out a great deal cheaper in this instance, we booked with Thomson. And I'm so pleased we did! It gave us the flexibility and backing we needed to move hotels. The customer service promise made by Thomson, to have a mutually agreeable solution to any issue you may have within 24 hours, was met. I have to commend Thomsons fabulous reps in resort, Charly Slade at the CD and Jo Cooper at the Palazzo who facilitated our change of hotels in the most nonjudgmental, supportive, decisive and professional manner. Thank you ladies!

The Palazzo is a visually stunning hotel, all the main communal areas are light and airy with the main atrium area offering views of the pool, beach and ocean horizon. Being a few months old everything is new and shiny!

ROOMS
We had 2, top floor, sea view suites which, on entering, have the WOW factor. The suites offer a huge flexible living space with 1 (ginormous!) main bathroom with double walk in rain shower, separately housed loo with glass door, double sink vanity area and large Jacuzzi bath. All white marble and dark wood. The other bathroom off the lounge area houses a loo, sink and double walk in rain shower. The space can be adjusted to form 1 main or 2 separate living areas via 2 sliding doors positioned either side of a centrally fixed, wall to ceiling, dark wood partition. Each side of the partition houses a large plasma screen TV. 1 room has a king bed, the other room forms a lounge area with the sofa converting to a double sofa bed. There is space for a camp bed if required. The large balcony could be accessed via sliding glass doors from each room, This room would be perfect for a family with younger children. My 18 year old daughter slept on the sofa bed in her suite. Her feedback was, for an adult, the mattress could do with being thicker and would benefit from a "topper". 2 adults on the sofa bed would be a struggle in the comfort department. The view was stunning and I would recommend the top floor (level 5) as the ceilings of these rooms are domed and add to the feel of light and space. Mini bar re- stocked once daily with red and white wine, spirits, beer and soft drinks and mixers. Lindt chocolates, Pringles and Haribos - not your average mini bar!

FOOD
Compliments to the Chefs all around. The food was incredible. Choice and quality could not be faulted. The main buffet was fabulous on each of the 3 nights we ate there. Al a carte - We tried the Italian, twice, and this was a very special experience. For us, well worth the Euro15 per person supplement. We also ate in the Asian restaurant, which was good but one visit sufficed. The Al a cartes have limited seating which keeps the experience intimate and there is also live unobtrusive entertainment to accompany diners. We saw an operatic duet (truly incredible) a Cuban band and a "hits everyone knows" band - all very entertaining.The main buffet restaurant has lots of different sections and seating types from booths to tables set for 2, 4, 6, 8 etc, all with easy access to the expansive buffet. The atmosphere was unhurried and calm. The large aisles between food counters prevented that "dodge the other diner" encounter! Because they repeated the most popular selections on more than 1 counter it prevented the bunch up of guests often experienced - whilst we were there, no food item ever ran out and everything was hot and perfectly cooked.

STAFF
Without exception - wonderful. Always professional, willing to help and, it seemed, happy to be working at the Palazzo. Our service was always efficient. Special mention must go to Gulcin at breakfast, who after 2 days, remembered our usual requests at breakfast! To Baris, our waiter at the Italian Al a carte - who provided absolutely fantastic service with charm with a great sense of humour. And last, but by no means least, Tolga and Volkan who ran the Pier Bar. They are great ambassadors for their hotel and very gifted not only for their mixology talents (try the Tolga special - it's different every time!) but for customer relations. Everyone on the Pier loved these guys. It was our favourite place to be during the day and after the 2nd day, without prompting, treats would appear on our table! A surprise cocktail (which we always reviewed honestly - some were more successful than others!) nuts and fruit etc. Tolga and Volkan were fun, friendly but never overbearing and seemed to have a natural sense of when to interact and when to not. Mention must go also to the members of the team that kept our rooms spotlessly clean - thank you.

POOL & GROUNDS
Gorgeous huge huge pool, a perfect temperature which never felt busy. The grounds are wonderfully landscaped and maintained. The beach here was the nicest we have encountered in the Belek area but nicest of all was the hotels' understanding that people don't want to be forced to sit in close proximity to other unknown guests (as with the single roofed shading system so commonly found on Beleks beaches that, to me, resemble a chicken battery!) The beach chairs and parasols have been spaced well apart providing a sense of privacy for their users. The slides here are fantastic fun, with some offering quite a thrill! - Hang on tight!

ENTERTAINMENT
There is a great entertainment team here who seem to work tirelessly. They we're enthusiastic about what they did and whilst they did sometimes tour the resort to make guests aware of certain activities it was never in an obtrusive manner. My daughter and I loved the Zumba and Step classes held everyday outside in the entertainments area, thank you Natalya and Olga and all the team. We had a lot of fun.

OUTSIDE ENTERTAINMENTS AREA
If I could make a suggestion it would be that the stage and entertainment area look temporary and inadequate and strangely out of character in terms of the quality of the hotel - I would say it looks "last minute" in build quality and design. There is certainly an overly fond use of 4x4 ply! In comparison, for example, to the Gloria Serenity amphitheatre, it can't compete. I think to be truly competitive with the other high end 5* resorts in Belek, this area of the hotel needs to be re-thought and re-fashioned. The fact it isn't tiered is a real problem as for a lot of the audience they simply couldn't get a clear view of what was going on. Our favourite evening was the Pier Party with the DJ and laser show.This night seemed to unite the guests and was by far the most attended event. More of these evenings should be hosted, the rest of the evening entertainment seemed quite flat in comparison - again, in direct comparison with other hotels in the area. RIU should look into bringing in some of the professional, west end style entertainment offered at other hotels in Belek. There seemed to be an emphasis on acrobatic shows, which are great, once or twice during your stay but no more! Please let me make something clear - The daytime entertainments team were not the people putting on the evening entertainment.

MINOR GRIPES!
It is obvious RIU needed to rush the opening of the hotel. Whilst, in no way what so ever, did it impinge on our fantastic holiday,there is some attention to detail in terms of new build snagging that the hotel will need to invest when the main season is over. It has been mentioned before in other reviews so I won't repeat. If this is done, the hotel maintained and the evening entertainment enhanced I can see the Palazzo being a contender for a TRIPADVISOR top 10 position in the very near future.

SPA
Go, we had 2 treatments, divine!

Room Tip: top floor, sea view suite
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
12  Thank Ellie09_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Yönetici at Kaya Palazzo Golf Resort, responded to this reviewResponded 5 May 2016

Dear Ellie09_11,

Thank you for visiting our hotel and for taking the time to share your holiday experience here on Tripadvisor.
It was our pleasure to welcome at Kaya Palazzo Belek. We would be happy to have you as our guest again.

Best regards,

Guest Relations
Kaya Palazzo Belek

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2013

My Partner and I stayed at this hotel from August 27th for a week. We like others had read up on the reviews and had a degree of trepidation about our impending holiday, however on arrival we were amazed at how lovely the hotel was, the welcome drink of champers was welcome. We were upgraded also to a Sea View Suite and were very pleased with the rooms, they were beautiful, and it was really nice to have a bathroom each, choice of pillows and fully stock mini bar, with the extra treats of Pringles, Haribos and chocs every day. I concur with all the previous plus points with the other reviews. As for the negatives…yes there were a few, however they do not warrant a mention really as they were just teething problems and did not spoil our holiday at all.

Other points worthy of mention are the pool was large; plenty of sun beds and umbrellas, the sun beds don’t have mattresses, but are very comfortable to lie on. The quality umbrellas were on wheels that had brakes on them, very easy to manoeuvre. The mobile drinks trolley, staffed by both male and female were very friendly and always seemed to be there just as you needed them. One major plus point for me was the freezer full of Cornettos, Magnums and Twizzlers... The snack Bar served small freshly cooked meals from the menu and every meal was very tasty, well presented and with a smile. We did eat in the main restaurant once at lunch time, and found the meals in there varied and tasty, fresh pizza was lovely.

We used the main restaurant for our evening meal, and found all the food very well presented, tasty and lots of choice, and yes like others have said it could have been slightly hotter, a problem for most all inclusive hotels.
After your dinner you are asked if you would like a coffee or tea that is a nice touch that I haven’t come across before.
At breakfast you don’t have to wait for the waiters to serve you tea, coffee or juice as you can help yourself, I did bring my own tea bags.
Entertainment at night was ok, I did enjoy when they had a live singer on at the pool bar, the place seemed to buzz, and all the animation team mixed in and got guests to dance, pity that this is just on once a week.

To sum up this holiday I thought the hotel was beautiful with the wow factor, along with the very friendly staff, it was a pleasure to stay here and I would return.

Last point is that you are not branded as soon as you enter the hotel with a coloured band, a policy I hope other hotels will adopt.

Room Tip: Sea View suites on 4th had excellent views
  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Yönetici at Kaya Palazzo Golf Resort, responded to this reviewResponded 5 May 2016

Dear hellenandchris,

Thank you for visiting our hotel and for taking the time to share your holiday experience here on Tripadvisor.
It was our pleasure to welcome at Kaya Palazzo Belek. We would be happy to have you as our guest again.

Best regards,

Guest Relations
Kaya Palazzo Belek

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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