Must say our first impressions of the hotel were good, Champagne and nibbles on arrival, and room check in done for you. However when shown our room we were very disappointed, not quite the luxury standard we were expecting, but the main concerns were the dirt and builders dust left in the room, the floor was filthy, Aircon not working, TV not working, no hangers in wardrobe and no jacuzzi bath. Went straight down to reception and was sent to customer relations who said we could not change room for 2 days as some rooms were still not finished. Must say 2 lots of cleaning staff and workmen were sent straight away to rectify the faults. The hotel is super, although it was not completely finished at the time of our stay. We did not change rooms in the end as the alternatives were worse!! Decor of the hotel could not be faulted and we had no complaints re the food, only one night I ended up with a 'chip butty' as it was fish night and I don't eat any fish/seafood. We did have to pay for the a la carte restaurants but I think this issue has now been resolved withThomsons, we did get a refund from them. A I drinks were fab and many branded drinks were included, the Steakhouse restaurant of an evening on the beach was the best, food was great and was given sooooo many drinks ended up very drunk! Italian was ok not as good as some others, all in all I think this hotel will get better and better and would defo return there.
- Official Description (provided by the hotel):
- Kaya Palazzo Belek Hotel, a Kaya Hotels & Resorts signature, introduces you to the quality, comfort and luxury. At Kaya Palazzo, which is comprised of luxurious and comfortable rooms, suites and villas, you may prefer family rooms with double bathrooms, choose one of the suites or terrace rooms with pools, or declare your freedom in the ultra-personalized suites and villas. The interiors of these options are filled of unique features which will make you to feel special. Besides the open buffet restaurant, where you can taste the extraordinary flavours of the international cuisines, at your service are a la carte restaurants offering Lebanese, Asian, Italian, Fish and Steak options. Kaya Palazzo Belek presents the world famous cuisines and is ambitious about the food and beverage. The Snack restaurant suitable both for the Turkish and international, Patisserie with the pleasure of wide range of cake and ice cream, 24 hours room service, bars with various concepts and snack alternatives, it rejoices you even more. Non-stop entertainment that extends from day to night. Exclusive shows that will appeal to your refined taste, special night and parties, live music and cultural activities and tents of joyful details will be waiting you at Kaya Palazzo Belek. Ministones Kids Club that is designed as a unique paradise for kids, awaits the princes and princesses with games, activities, parties and the adventure Aqua Park with 4 water slides. Surrounded by white sand, our heated sea water VIP pool offers an exclusive service to have a unique beach experience in all season. Providing service in a 3.500 m² area, the Spa Center has an international structure, blending the Far Eastern, Turkish, Finnish and Russian themes through its modern architecture. İndoor swimming pool and sauna, steam and snow rooms are at your service for relaxation with their stylish and comfortable designs. For those who want to keep fit our fitness club, as well as professional tennis courts and football fields which meet the international standards. In the championship Kaya Palazzo Golf Club course with 18 holes you are going to live the pleasure of professional golf in the unique nature of the Mediterranean. Palazzo Convention Centre, consisting of 6.800 m² area in total, hosts in a style suitable for your glorious meetings, where the privilege of goods and services could be distinguished easily. ... more less
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