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Kaya Palazzo Golf Resort
Ranked #18 of 89 Hotels in Belek
Reviewed 29 July 2014

We arrived 24 June and stayed for 2 weeks.
The first thing we looked for is the hotel that some other people obviously stayed in given some of the reviews written before we arrived.
Lets look at the main contributing factors for a great holiday for us.

Food
Fantastic food everyday in the main buffet including a fresh fish counter where you can choose the actual fish you want and they cook that one for you fresh. So much choice and quality probably the best we have experienced in a holiday hotel. Look out for the chocolates being made fresh in the restaurant. Lunchtime at the beach restaurant is extremely good quality, look out for Deniz great service.

Only did the steak restaurant on the specialist restaurant list which again was very good.

Rooms
We had a garden room which was great the main thing was quietness away from the main hotel. Can't see why you would pay extra to stay in the main hotel. Comfy beds, very clean room and well serviced, mini bar topped up regularly great power shower.

Beach
Warning!!
The beach is very very hot and many people burnt their feet. The entrance into the sea is quite pebbly so take some beach shoes with you, better still take 100 pairs with you and make a fortune as the shop in the hotel doesn't sell them!! The beach aerobics with Sandra is brilliant! Fresh fruit delivered to your sun bed daily along with drinks and ice cream

Pools
Very clean main pool although beds are at a premium at busy times and a little to close together for us.
The aqua park at the hotel is fantastic especially for us 51 year olds with no kids!

Bars
Many bars all offering premium branded drinks, branded ice creams, chocolates, and fruit all delivered with a smile and in some bars on roller blades. Say hello to Fatma at the cigar bar great service with a smile.

Entertainment had professional show most nights look our for the puppet show!!

Summary
Best holiday hotel we have visited and we have visited many 5 star hotels in our time. We are planning next year already.

Just like to mention the following people who go that extra mile to make your stay that bit better
Hassan, Umet, Veysel, Rida, Fatma, Deniz, Nilah

Thanks for a great holiday .
Steven & Maureen





Stayed: June 2014
10  Thank steve b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Kaya Palazzo Golf Resort, responded to this reviewResponded 31 July 2014

Dear Guest Steve,

Thank you for your nice feedback on TripAdvisor and for recommending our hotel.
Our aim is to contribute to an unforgettable holiday of our guests. Therefore, we are happy that you had an amazing time at Kaya Palazzo Golf Resort Hotel and that we could make a “dream vacation” come true.

We are looking forward to welcome you again.


Kind Regards,

Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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688 - 694 of 1,915 reviews

Reviewed 28 July 2014

We arrived on the 18th July for a week. I could reiterate plenty of reviews but thought I would list my personal highlights and reasons why this hotel stands out for me:
- it's only 30 mins from the airport which is nice and short.
- Great customer service from the moment you arrive. Rida the manager spoke to us every day checking we were having a good time.
- No need to get up early to grab a sun bed, most days we got one by the pool after 10:30am!
- Amazing choice of food. You will walk around the buffet selection like a 'rabbit in the headlights'!! Be warned, your hot food goes cold if your not decisive!!!!
- Good selection of evening entertainment
- Water park is good fun
- Great service at the bars and I rarely had to wait to be / get served.
- Regular drink service by the pool. Great use of roller blades!!!
- hotel take comments on board with the introduction of the Adults only area in the main buffet.
- Snack bar by the beach is great for lunch
- Italian restaurant was good, live entertainment whilst you dine and €30 is not too bad when you see the value for money this hotel offers.
- Room was fantastic, recommend sea view room.
- Not lots of a British people which was actually quite nice and unless you are better at languages than me, means you don't know what anyone else maybe saying (you can just zone out)!

My only negative was that when requesting a late checkout it proved very hard with the language barrier with staff on reception! They managed to let someone else enter the room we had been given! Could have been embarrassing.

Oh and the waiter who through a drink over me but accidents happen and I did not make a fuss! So all in all this is a great hotel.

Stayed: July 2014, travelled as a couple
5  Thank Rich B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Kaya Palazzo Golf Resort, responded to this reviewResponded 31 July 2014

Dear Rich B,
Thank you very much for your kind review on Tripadvisor and for sharing your experiences. We are pleased to hear that we could impress you by our qualitative service, the restaurants as well as the facilities at our hotel and that we could contribute to a high standard holiday at Kaya Palazzo Golf Resort. .
We are looking forward to see you again.
Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

We returned from this amazing hotel on 25th July 2014 and can easily say that it has been one of our best ever holidays. It's newly built and as such has all the modern flourishes that you would expect, the rooms are lovely and the general décor beautiful, modern and tasteful. We loved our room which had lovely sea views and was very well appointed with a daily re-stocked mini bar.

This hotel is large enough to afford you lots of anonymity but the service is so good it feels like you are the only ones there, we really cannot fault the service in any way, Rida is the overall guest relations supervisor and is always on hand to ensure your trip is going well. we didn't have any problems or complaints but if we had I'm confident he would have sorted them asap. A special mention must go out to Fatma in the cigar bar, although she was often rushed off her feet she always shared a laugh and joke with us, remembered our regular choices and looked after us well.

The standard of food at the Palazzo was excellent, a very big hotel with so many guests did not pose any problems for the chefs, the food was always fresh with a great grill section cooking fish to order every night with sushi, pizzas and breads prepared and cooked in front of you also. The waiter service in the main restaurant was exemplary with drinks regularly topped up and hand towels offered at every meal.

The all inclusive package at this hotel is amazing, none of your "local brands only" rubbish, the Palazzo offers premium quality brands across the board which was great for an after dinner brandy or late night single malt! For drinks around the pool you never need to leave your sun lounger, if it's not the constant roaming of a drinks trolley, then it's the waiters/waitresses walking around with trays of water/iced chocolate/smoothies and fresh fruit, and if that isn't enough you also get rollerblading staff that zoom around offering and delivering drinks at speed!!

The entertainment was also fabulous, the daytime team have plenty to keep even the most restless souls amused but do not hassle you to take part in pool games etc... then the night time entertainment kicks off with a full stage production which we've never seen at any hotel. Think of cirque du soliel type shows as an example.

This hotel was amazing, having thought about it for two days now we still can't fault anything from this holiday and will be back as soon as we can.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
12  Thank Scott P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Kaya Palazzo Golf Resort, responded to this reviewResponded 31 July 2014

Dear Guest Scott,

First of all thank you for visiting Kaya Palazzo Golf Resort and for sharing your detailed review with us. Due to the fact that contentment of our guests is our priority, we are happy that our qualitative products, our hospitality as well as our facilities could contribute to a relaxing and memorable holiday. It is also nice to know that you could enjoy our luxury service together with your family.
It would be pleasure for us to serve and welcome you again.
Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

We returned 1 week ago from a weeks vacation at Rio Kaya Del Palazzo in Belek. A coulples only trip. We had an unforgettable time. The staff are all very friendly and made us feel welcome. The staff helped to make our stay memorable. Riu Kayo Del Palazzo has the most amazing pier with excellent sunbeds. The day bar Crew on pier where always friendly and smiling taking such good Care of us. Special thanks to Ecem for her wonderful smile and personality. Special thanks to Ferhat who makes cocktails to die for. You Can taste when something is made from the heart. Also thanks to : Kemalettin , Natalie .
The view over the azure water
- fresh breeze from the Mediterranien - once you have been on the olier there is no going back.
Beautiful lounge music from 10 in the morning. Every morning Ehman and the german speakning Lifeguard greats you velcome. Everyday Rida and yulia from guest relation made sure we where happy and had everything we needed. For lunch you can sit at the Beach restaurant snackbar- with the most stunning view-overlooking the Mediterranien. You can relax and enjoy - Chef Engine conjures up a magic meal with a dynamic element of Italy. Try the Penne Arrabiata- delicious-
Ibrahim the most friendly and attentive waiter- fun, witty had the same love for food as I . Special thanks to you. Toilets by beach needs work - not a great experience- but you can always go inside.
The housewines are of good quality- you get Real bottled coke, spritte etc. This makes a Big difference-
The buffet restaurant - well I am not a buffet person - but I did find smocken ell for breakfast and that is exquisite.
Evening sand entertainment is targetted families. We experienced 1 Night pier party- that was good.
almost everynight went to the nightclub at the hotel. Mainly because of DJ. Denizhan Dogan- his mixes of the newest music ( House - Deep House etc. ) is beyound reproach- Truly a Great DJ !!
Denizhan you have the music in you - from one music lover to another. Thank you so much.
A very good and recommendable holiday.
Special thanks to the following People.
Fuat, Ferhat, Ali Libaneser Alacarte, Mehmet düsün, yulia, yildirim, rasim, ekrem, fatih, Natali Ibrahim, ecem, Kemalettin, ogiz, mehmet salih snack bar , Habip lobby lounge bar , Rida and Denizhan Dogan . Thank you all from Claus and Bettina Denmark

Room Tip: Chosse a Room with seaview without afternoon Sun- aircondition works- Nice minibar
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Bettinavogel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Kaya Palazzo Golf Resort, responded to this reviewResponded 31 July 2014

Dear Guest Bettinavogel,

We were pleased to read your kind review regarding your recent stay at Kaya Palazzo Golf Resort. Thank you for sharing your feedback with us. It is nice to know that we could contribute to a fantastic stay especially with our high quality service as well as our hospitality.
We are glad that you will visit us again. Looking forward to it!

Kind Regards,
Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

As soon as we arrived at the hotel and got off our coach, we were warmly welcomed by the staff outside the hotel. We didn't have to carry any of our luggage because as soon as we got off our luggage was taken care of. When we went inside we were offered drinks and some turkish delights.
The rooms were more than I had expected we went for the sea view suit. The room couldn't have been better with everything provided including slippers, bath robe, dental kits, shoe polish, shaving kit and much more. The beds were very comfortable, not once did I have to wake up in the middle of the night.

Everyone in my family was amazed with the service we got. The staff were very hard working and well trained, who worked tirelessly to provide great service. As soon as they saw you with no drinks, they would immediately come to you.

There was so much variety with the food. There were aisles and aisles of food!! Soo many desserts and fruits to chose from!

The kids and adults loved it all day especially the water slides! They were no less than a roller coaster! The only tiring part was climbing up all them stairs.

The entertainment was absolute fabulous. Every night there would be something different and breath taking including circus, concert, beach party, best couple competition, and much more.

I really enjoyed my time at Riu kaya Palazzo and would definitely like to go back. I strongly recommend you to go to this place if you're looking at it because its worth it and you won't regret it!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Sheena P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Kaya Palazzo Golf Resort, responded to this reviewResponded 31 July 2014

Dear Guest Shena,

Thank you very much for your kind words in your feedback on TripAdvisor. We are glad to know that our high standards made your holiday outstanding and memorable. We are proud of our achievements in quality, service and hospitality, but the best reward we can get is this kind of positive reviews, which shows us that we are on the right way.
It would be a pleasure for us to welcome you again in Kaya Palazzo Golf Resort.
Kind Regards,

Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

We have just arrived back from a 2week stay at this amazing hotel. Everything was superb and lots of added extras.....drinks fruit ice cream etc were bought to you on the beach and around the pool we had a superior room with sea view and was given a room on the 4th floor which gave us stunning views...the room was wonderful with all extras like toothbrushes and toothpaste even down to cotton buds and towels were changed twice a day it was kept immaculate by the maids.all the entertainment in the evening was very professional. The restaurant was very nice and a very good choice of different dishes and a separate section of it was just for adults to eat. Rida the manager was absolutly fabulous he was always walking around speaking to guests to check if everything was ok...a very hardworking gentleman in more ways than one. We will definitly be booking this hotel again and feel it is the best one we have stayed at in belek after holidaying there 4 times.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank glamstars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Kaya Palazzo Golf Resort, responded to this reviewResponded 31 July 2014

Dear Guest Glamstars,

Thank you for taking the time to review your stay in Kaya Palazzo Golf Resort Hotel. We take all the time based on improvements to customer satisfaction policy
We are happy to know that we could meet your expectations regarding our facilities and service.

It would be a pleasure for us to welcome you again in Kaya Palazzo Golf Resort

Kind Regards,

Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

This hotel and the service was amazing. we could not ask for more. the staff are really friendly who are always smiling. the rooms are very clean. on arrival we were greated by the manager with a welcome drink. the manager always came to us at the pool side asking if everything was okay.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank kam1209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Kaya Palazzo Golf Resort, responded to this reviewResponded 31 July 2014

Dear Guest Kam1209,

Thank you for your nice feedback on TripAdvisor and for recommending our hotel.
Our aim is to contribute to an unforgettable holiday of our guests. Therefore, we are happy that you had an amazing time at Kaya Palazzo Golf Resort Hotel and that we could make a “dream vacation” come true.

We are looking forward to welcome you again.


Kind Regards,

Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kaya Palazzo Golf Resort

Address: Uc Kum Tepesi Mevkii, Belek 07525, Turkey (Formerly Hotel Riu Kaya Palazzo)
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 89 Hotels in Belek
Price Range: £129 - £1,146 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kaya Palazzo Golf Resort 5*
Number of rooms: 645
Official Description (provided by the hotel):
Kaya Palazzo Belek Hotel, a Kaya Hotels & Resorts signature, introduces you to the quality, comfort and luxury. At Kaya Palazzo, which is comprised of luxurious and comfortable rooms, suites and villas, you may prefer family rooms with double bathrooms, choose one of the suites or terrace rooms with pools, or declare your freedom in the ultra-personalized suites and villas. The interiors of these options are filled of unique features which will make you to feel special. Besides the open buffet restaurant, where you can taste the extraordinary flavours of the international cuisines, at your service are a la carte restaurants offering Lebanese, Asian, Italian, Fish and Steak options. Kaya Palazzo Belek presents the world famous cuisines and is ambitious about the food and beverage. The Snack restaurant suitable both for the Turkish and international, Patisserie with the pleasure of wide range of cake and ice cream, 24 hours room service, bars with various concepts and snack alternatives, it rejoices you even more. Non-stop entertainment that extends from day to night. Exclusive shows that will appeal to your refined taste, special night and parties, live music and cultural activities and tents of joyful details will be waiting you at Kaya Palazzo Belek. Ministones Kids Club that is designed as a unique paradise for kids, awaits the princes and princesses with games, activities, parties and the adventure Aqua Park with 4 water slides. Surrounded by white sand, our heated sea water VIP pool offers an exclusive service to have a unique beach experience in all season. Providing service in a 3.500 m² area, the Spa Center has an international structure, blending the Far Eastern, Turkish, Finnish and Russian themes through its modern architecture. İndoor swimming pool and sauna, steam and snow rooms are at your service for relaxation with their stylish and comfortable designs. For those who want to keep fit our fitness club, as well as professional tennis courts and football fields which meet the international standards. In the championship Kaya Palazzo Golf Club course with 18 holes you are going to live the pleasure of professional golf in the unique nature of the Mediterranean. Palazzo Convention Centre, consisting of 6.800 m² area in total, hosts in a style suitable for your glorious meetings, where the privilege of goods and services could be distinguished easily. ... more   less 
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