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Hotel Riu Kaya Palazzo
Ranked #15 of 88 Hotels in Belek
Basildon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Recent Holiday”
5 of 5 bubbles Reviewed 8 August 2014

Just got back from a ten day break at the Kaya it was superb! Staff were fantastic they could not do enough for you , special mention to Rida who seemed to be everywhere and Fatma in the cigar lounge who never stops smiling. All named brand drinks ,food is plentiful and non stop . We upgraded to a sea view suite ,excellent air conditioning slept like log even though it was hot outside. Have stayed in 5 star hotels in London that have not been as nice I would really recommend this hotel.

Room Tip: There is wide choice of rooms including some villas , top floor suite is recommend
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank EllieNugent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Hotel Riu Kaya Palazzo, responded to this review, 4 December 2014
Dear Ellie Nugent,

Thank you for sharing your review here on TripAdvisor. It motivates us every time to know that our guests enjoy the high quality we offer at Kaya Palazzo Golf Resort. We are glad to know that we could impress you with our friendly service as well as the diversity in food and drinks.
It would be a pleasure for us to welcome you for another fantastic stay again.

Kind Regards,

Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,607 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
Date | Rating
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English first
Randers, Denmark
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

My 2 girls and I have just spent 1 week at this magnificent hotel. Superb in every way. This was my 9th time in Turkey ( stayed in several 5 star resorts before ). This hotel is by far the best, nice and spacious rooms, kind and helpful staff, food and beverages etc. Next time you want an unforgettable and luxurious stay near Belek, choose Riu Kaya Palazzo. I have already promised my girls to go back next year:)

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Lars M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Hotel Riu Kaya Palazzo, responded to this review, 4 December 2014
Dear “Lars M”,

Thank you for taking the time to share your kind review here on TripAdvisor. It is a pleasure for us to know that you had a very enjoyable week at Kaya Palazzo Golf Resort. We also appreciate your positive comments about our hospitality, excellent and helpful staff and our rooms.

Looking forward to see you again.

Kind regards,
Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

Amazing hotel! arrived at 3am was quickly shown to our room, was the quickest check in iv had.

Room - was out of this world we paid extra for an upgrade which was well worth the money, would advise anyone to do so. mini bar restocked daily with branded drinks and oreos, chocolate and haribo. The cleaners tried their hardest to clean the room iv got no complaints on that, they have over 500 rooms to clean and for someone to complain about it being done at 12noon is silly, our cleaner came at 10clock every morning, and even when we decided at 11clock for our room to be cleaned she came straight after.

Pool - Was lovely, never had a problem getting a sunbed as my partner got up each morning to grab us 2, and even if there wasn't any you just simply ask one of the staff and they will get them for you and carry them to whatever space you have requested. Staff on roller blades came round with drinks and fruit etc.

Restaurants - Was pleased with the adult area as it can get busy with all the children. Food was good could find something to eat every night, not sure what people were complaining at? I personally loved the pasta and sushi, would recommend to try the Italian restaurant was amazing.

Entertainment - was great during the day they worked hard and I liked the fact they wasn't pushy trying to get you to do things they would just say where it was and you would go there if you wanted to. The evening shows were great did get a bit boring after 2 weeks but they all do for me when I go away to any hotel, the bedroom was so nice id rather go back there and sit in our dressing gowns and watch tv.

Overall the hotel was amazing, I would 100% go back, the only thing I found could get frustrating was waiting for drinks as there isn't a machine for you to help yourself and sometimes the staff would forget but isn't a problem just remind them! All staff were amazing but ridor if I spelt that right the manager was lovely and the best worker for me was Farish not sure if I got that right either but he worked in the restaurant in the morning in the adult area he was amazing.

Room Tip: if you haven't upgraded asked to be put into main building if you have a garden room.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank Rinaule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Hotel Riu Kaya Palazzo, responded to this review, 4 December 2014
Dear Rineula,

Thank you for sharing your feedback with us. We are happy that you visited us for the second time and that you had another amazing time at Kaya Palazzo Golf Resort.
It would be a pleasure for us to welcome and serve you again.

We are looking forward to welcome you again.


Kind Regards,

Sezen Zenginer
Crm Support
Kaya Palazzo Golf Resort
crm.belekpalazzo@kayahotels.com.tr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea County, United Kingdom
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

just back after spending 11 days at this superb hotel,my wife and I have visited many hotels in the world but this one will take some beating,every drink you could think of was available to you from beer to champagne,girls on roller skates around pool area making sure you were never waiting for drinks,ALL staff were teriffic and could not do enough to make sure you enjoyed your holiday,I have to mention a few,first of all fatma in the cigar bar has to be the best ever!! made us so welcome from the first time we entered the bar to the last day,nothing was too much trouble,and I think she was loved by everyone,also her sister in the lobby bar was very good.in t from he main restaurant I must mention Fesih,he was a proper gentleman,so respectful and attentive to anything we required.these are just a few things good about this hotel,it goes without saying that room was perfect,free safety box mini bar stocked daily show cooking every night

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
4 Thank eddiegriffiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Hotel Riu Kaya Palazzo, responded to this review, 2 December 2014
Dear “Eddigriefts”,

Thank you for taking the time to share your detailed review here on TripAdvisor. We highly appreciate every feedback due to the fact that it gives us the opportunity to be aware of areas of improvement as well as motivates us more to provide an excellent service to make our guest feel comfortable and welcome. Also we are happy to know that in general you enjoyed your stay in our hotel.

We hope to have pleasure of seeing you again at Kaya Palazzo Golf Resort.

Kind regards,

Sezen Zenginer
CRM Support
crm.belekpalazzo@kayahotels.com.tr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valencia, Spain
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 6 August 2014

Ok in general,but really needs some improvements.Based on my experience(if I can say..) this hotel is a copy of Maxx Royal!Well,they have to work a lot to get to Maxx standard.Poor animation,evening events boring but what botherd me most was the quality of beach!!!LOW!!!!Full of stones,the sea is very deep at the shore and dangerous for kids(and not only for them).
Otherwise,other services ok,friendly staff,food ok but not impressive(comparing with other hotels) .
Nothing bad about cleanliness!Except for the fact that they were coming to clean the room at noon ,when normal families(with kids) are trying to get some rest!
Did not convince me to return!sorry guys,I've seen better!

Room Tip: Duplex for sure!spectacular!!!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank EVALEXIA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Hotel Riu Kaya Palazzo, responded to this review, 2 December 2014
Dear “EVALEXIA”,

We appreciate your time and your activity on TripAdvisor. Any feedback is important for us, giving an opportunity to be aware of our strengths and weaknesses. So thank you very much for your review.

We were sad to read, that with animation programs did not meet your expectations. We would like let to you,we have during 14 days,different activities and shows.Your suggestions are very important for us so we care about that subject.

We hope that you could enjoy your remaining days with us. It would be a pleasure for us to see you again at Kaya Palazzo Golf Resort.

Kind Regards,

Sezen Zenginer
CRM Support
crm.belekpalazzo@kayahotels.com.tr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 5 August 2014 via mobile

We are just home after 2 weeks at this amazing hotel.. We had nice quiet rooms with a sea view but away from the noise on the side of the hotel (2112 & 2125) they are spacious & beautifully decorated, slightly lacking storage, but that's a very minor problem!!
The restaurant is fabulous, always something even for the pickiest of diners!!
We spent most of our days by the pool; one day we had a pavilion on the beach, which was nice, but the pier pavilion was definitely worth the extra cost!!
The staff were all fabulous, Laken the Thomson rep is great!! Rida truly is a king amongst men.. Any problems you have he will do his best to solve, he checked in with us every day & always had time to chat.. We would definitely return & would recommend without hesitation..
The best hotel we've ever been to, & it would take something extra special to beat this place...

Stayed July 2014
Helpful?
3 Thank lesley w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Hotel Riu Kaya Palazzo, responded to this review, 2 December 2014
Dear "lesley w',

We appreciate your time for writing and publishing this review. It was a pleasure to serve you during your stay to make your holiday special and unforgettable.
We are glad to know that you also enjoyed in your holiday.

Looking forward to see you here again soon.

Kind Regards,
Sezen Zenginer
CRM Support
crm.belekpalazzo@kayahotels.com.tr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salisbury, WIltshire
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Just got back from a week here with my two children, aged 8 and 5. We had a brilliant time. Loads for them to do, loads of food to choose from and very friendly staff. The water-slides were excellent.

High standards throughout.

The hotel is not in a town so you need to use transport to get anywhere with children.

We went on a pirate cruise via Thompson and the children loved it. The boat had plenty of shade and stopped for sea-swimming and there was a further stop on a beach. There was also a foam party on board for the kids!!!

Always keen to try new places but would consider going back here. Superb hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank TTD_123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CRM_Palazzo, Guest Relations Manager at Hotel Riu Kaya Palazzo, responded to this review, 2 December 2014
Dear "TTD_123456'',

We appreciate your time for writing and publishing this review. It was a pleasure to serve you during your stay to make your holiday special and unforgettable.
We are glad to know that you also enjoyed in your holiday.

Looking forward to see you here again soon.

Kind Regards,
Sezen Zenginer
CRM Support
crm.belekpalazzo@kayahotels.com.tr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Riu Kaya Palazzo

Property: Hotel Riu Kaya Palazzo
Address: Uckum Tepesi, Belek, Turkey (Formerly Riu Kaya Palazzo Golf Resort)
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 88 Hotels in Belek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Riu Kaya Palazzo 5*
Number of rooms: 645
Official Description (provided by the hotel):
Riu Kaya Palazzo Hotel, a Kaya Hotels & Resorts signature, introduces you to the quality, comfort and luxury. At Riu Kaya Palazzo, which is comprised of luxurious and comfortable rooms, suites and villas, you may prefer family rooms with double bathrooms, choose one of the suites or terrace rooms with pools, or declare your freedom in the ultra-personalized suites and villas. The interiors of these options are filled of unique features which will make you to feel special. Besides the open buffet restaurant, where you can taste the extraordinary flavours of the international cuisines, at your service are a la carte restaurants offering Lebanese, Asian, Italian, Fish and Steak options. Riu Kaya Palazzo presents the world famous cuisines and is ambitious about the food and beverage. The Snack restaurant suitable both for the Turkish and international, Patisserie with the pleasure of wide range of cake and ice cream, 24 hours room service, bars with various concepts and snack alternatives, it rejoices you even more. Non-stop entertainment that extends from day to night. Exclusive shows that will appeal to your refined taste, special night and parties, live music and cultural activities and tents of joyful details will be waiting you at Riu Kaya Palazzo. Ministones Kids Club that is designed as a unique paradise for kids, awaits the princes and princesses with games, activities, parties and the adventure Aqua Park with 4 water slides. Surrounded by white sand, our heated sea water VIP pool offers an exclusive service to have a unique beach experience in all season. Providing service in a 3.500 m² area, the Spa Center has an international structure, blending the Far Eastern, Turkish, Finnish and Russian themes through its modern architecture. İndoor swimming pool and sauna, steam and snow rooms are at your service for relaxation with their stylish and comfortable designs. For those who want to keep fit our fitness club, as well as professional tennis courts and football fields which meet the international standards. In the championship Kaya Palazzo Golf Club course with 18 holes you are going to live the pleasure of professional golf in the unique nature of the Mediterranean. Palazzo Convention Centre, consisting of 6.800 m² area in total, hosts in a style suitable for your glorious meetings, where the privilege of goods and services could be distinguished easily. ... more   less 
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