We’ve just returned from a 2 week stay at this resort and whilst overall I would say we enjoyed it, we were also quite disappointed and would not contemplate returning. Everyone has different standards & their own interpretation of what 4*/5* and reading some of these reviews having experienced it ourselves, I wonder what people are used to, but for us, this was most definitely not a 4*/5* resort.
We were a party of 5 and paid £5'600 effectively for four of us as we apparently had a free childs place!!
PGV is a large resort based mostly on individual villas split into rooms and with everything being outside ( receptions, bars etc) in theory this sounds lovely but in 45°c it doesn’t make things very comfortable. We were disgusted with the original room we were allocated, it was grubby, air conditioning did not work, springs were coming up through the mattress of the camp bed they’d squeezed into an already crammed small room, the ‘mini bar’ (small fridge with a couple of soft drinks and two beers) did not work either. Basic is the best way to describe the accommodation and I have stayed in more luxurious youth hostels! We got nowhere with reception staff, they were useless with a poor understanding of English and pretty rude and uninterested. We immediately contacted the Thomas Cook rep who to be fair was very good and we were lucky enough to be moved to an ‘upgraded’ room. Again, basic at best but the air-conditioning whilst not fantastic, was at least working, the room was much cleaner (although not spotless) and overall we were much happier and continued on with an open mind.
Dinner was a different experience altogether. The main restaurant is an enormous buffet style restaurant rammed with people and inefficient air conditioning. On our first night we couldn’t even finish our meal we were so uncomfortable because of the heat. All three of our children (9,4 & 3) and ourselves were soaked through, we honestly looked like we’d all been for a shower fully clothed. We spoke with other families that had been there a couple of days longer who were equally as disappointed but who also said you do get used to it. To be fair, I don’t know how the kitchen staff even know where to start when having to cater for such a huge amount of people and I appreciate that it is probably frustrating to conjure up a variety of food that’s different every night. The buffet was always beautifully presented and the very fresh but we found it very repetitive and basic.
There are 5 additional restaurants to choose from which they call ‘Al a carte’. Let’s be clear, these are not Al a carte restaurants by any stretch of the imagination. Two of them, Lotus (Chinese) & Four Seasons (international) are at least inside and have pretty good air conditioning. Food is by no means bad, but the point is it wasn’t that great either or in line with our expectation of a 4*/5* resort. However, we were just grateful to have the opportunity to eat dinner in a cool environment and have waiter service! We didn’t try Ada (fish) or the German restaurants and heard mixed reviews on what these were like. We did try the Turkish restaurant, again outside so no air-conditioning but the setting is nice and again, the food wasn’t fantastic but it was nice and we enjoyed the overall experience of the meze style meal.
The resort itself looks lovely and the idea of having it based around this outdoor village theme is idyllic. The grounds are kept pretty immaculate and clean and the vast majority of staff are very friendly and helpful. The facilities for children are fantastic..pools, water slides, beach activities, entertainment, playground with carousel rides and the Thomas Cook run kids club was also fantastic with lovely staff. Evening entertainment was indifferent on the whole however, the reproduction of The Lion King and the Africa show, we thought were fantastic in every way and we were truly amazed by the amount of effort & work that went into them.
You expect the heat during the day and so dress accordingly and you do eventually get used to the temperature and humidity increase in the evenings. We also had to get up at 5.30am every morning to secure sun loungers and even at this time a vast majority of them had been snapped up. It’s ridiculous you have to do this but unfortunately it’s just how things work on these package holidays and you have to play the game if you want to be able to relax by the pool for the day. This could be a great resort, the theme behind it is lovely and for the children it really does deliver but if you are used to nice things and true 4*/5* this falls short. It is average at best if looking at overall accommodation and food standards and I would rate this 3*.
- Official Description (provided by the hotel):
- Paloma Grida Village & Spa is in the middle of a natural wonder with over 100 bird species. Village owns sandy beach and palm shaded romantic gardens and offers spacious accommodations with balcony, five a la carte, one buffet service (total seven restaurants) and four bars that cater every taste and four outdoor, one heated indoor (total 5) swimming pools including water park and separate kids pool. Live music, live shows and disco club available for evening entertainment. ... more less
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- Also Known As:
- Paloma Grida Village And Spa
- Paloma Grida Village Belek
- Paloma Grida Village Hotel Belek
- Grida Village Belek