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“Good quality hotel, great location, fantastic value”

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SENTIDO Zeynep Resort
Ranked #9 of 87 Hotels in Belek
London, United Kingdom
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Good quality hotel, great location, fantastic value”
Reviewed 19 October 2011

The accommodation at the Zeynep is arranged in two hotels (the old and the new) with 'bungalows' around the old hotel. The ‘bungalows’ are separate buildings; a few with just one floor but most with two or three. General opinion was that the best rooms are to be had in the new hotel. We stayed in the old hotel and our room was fine with a lovely balcony and a great sea view. Our only complaint was that the air conditioning was not on at night (just the fan blowing) so we slept with the door open and were not troubled by insects. The room was kept spotlessly clean by our maid who came in every day and tidied up our mess.

In total the hotel has a total capacity of 1800 and was fully booked but we never had a problem getting a sun bed around the pools or on the beach. We preferred to be on the jetty as there was a nice breeze.

The food is of a good standard and there is plenty of choice although the some of the dishes on offer can be surprising - brussel sprouts and cauliflower - even at breakfast, but there is plenty of traditional western European food too and some nice touches like providing guests with bacon (very unusual in this part of the world) on Sunday. The self service concept works well but you do need to watch out for little children running around under your feet when carrying hot food and drinks. We ate in the new hotel every evening as the restaurant there was smaller a bit quieter than in the main hotel. For our a la carte night we ate at the Italian and we had a really good meal.

As others have said there are a lot of Russian holiday makers and they don't bother with some of the very English traditions like waiting for the person in front of you to serve themselves before reaching across and filling your plate but on the whole they fine and always said "Spasiba" if you held open the lift door.

Also as mentioned in other reviews the woman on Guest Relations was very snappy and engaged in several arguments with English people who after queuing for 20 minutes were surprised to be told (in no uncertain terms) that they were only allowed to book at one of the a la carte restaurants all week (not once at each restaurant as is more common).

We had no problems getting a drink at the bar although we learned that tipping early during your stay will result in far better service than waiting until the end.

The beach and sea is lovely and we swam several times a day.

Overall I would certainly recommend the Zeynep for good quality and fantastic value.

Room Tip: Both hotels are good; older hotel and bungalows are closer to the beach, air conditioning better in...
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  • Stayed September 2011, travelled as a couple
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Helpful?
2 Thank skirkpatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
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English first
Oxford, United Kingdom
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 October 2011

My partner and I went to this hotel in late September 2011. It is ideally situated right on the beach and has ample room for holidaymakers. There are several pools including one with waterslides. It is clean and the food was good. Drinks were fine if you are happy with local brands, (which we were). The entertainment staff were friendly and worked hard offering games and exercise classes. The drink service wasn't good in the restaurants and you have to either get your own or wait until your dessert until you got served with wine. I also found (maybe because I am a woman??) that I often got ignored at the bar in favour of men. A majority of the guests are russian, so socialising was difficult! (not a problem, but do be aware if your are English).
On our final day we had a call to our room asking if we could complete the evaluation form and that they were waiting downstairs for it. We duly did so and took the form down to the woman at 'guest relations'. She read the form in front of my partner and was rude to him as we had dared to suggest that they had a small area for adults only at dinner. This was unprofessional and uncalled for as we were asked to provide our opinions. We had also heard her arguing with guests earlier in the week as we booked for one of the restaurants. She is not the best of ambassadors for the hotel!

Room Tip: Sea View rooms are lovely
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  • Stayed September 2011, travelled as a couple
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Helpful?
1 Thank Mollieeeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 October 2011

We travelled in a group with teenage children, plentfor them to do at the resort area, while we can relax at the golf hotel. rooms were amazing, large and well furnished.

  • Stayed September 2011, travelled with family
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Helpful?
Thank beckyboo689
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
glasgow
Level 4 Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 7 October 2011

Basically the title above says it all. We stayed in the new hotel and it is beautiful. The rooms are large and the bathrooms are even better - they have 2 showers and a decent vanity mirror.

The basic facilities of the resort are good, the buffet in both hotels serves lovely food with a decent variety, the pools and surrounding areas are spotless and the bar/waiter service is friendly as well.
We used the spa and beauticians as well - all of which were good. (you can negotiate prices in the spa btw)

However the All Inclusive concept lets itself down when it comes to booking the restaurants. As per usual in hotels in Turkey, you queue up at a certain time to place a booking. However the Zeynep only allows one booking per week per party. This means that theoretically you can only have a served meal one night and for 6 nights you have to eat in the buffet.
We were a party of 5 adults in 2 rooms and all took turns at booking retaurants between the 2 hotels in order to circumvent this rule.
I would normally feel guilty about this as i'd hate to think that other people lost out because of us - but each night we were there, both the Mexican and Italian restaurants had empty (set) tables.

Fortunately I drink wine, and didn't really notice the lack of named brand drinks, although one of my party really missed having a (free) Campari. The only drinks on the free list were wine (the rose is decent), effes, gin, vodka and raki. (all local brands)

The only place to get lunch is at the pool bars which serve a basic lunch menu - again ok, but nothing special. Ice cream is limited to certain times (and flavours) as well.

We were a party of 5 girls on a relaxing holiday and we all had a great time and met some lovely people (inc staff), but would probably not return to the Zeynep given the restrictions to the All Inclusive. A shame as it is a beautiful hotel with a lot to offer.

  • Stayed September 2011, travelled with friends
    • Value
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Helpful?
Thank GlasgowLiz73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 October 2011

we have just returned had agreat wek few problems with al a carte and service but however guest relations sorted it fairly and promptly.we were in the old hotel but couldnt fault the immaculate rooms .the grounds and facilities in both hotels were extremely clean and so spacouis you could use both hotels which is a def must because if you wanted relaxing use new side if you wanted pool activities use older side it was nice having the choice ,it was a fantastic location with a pier decking to sunbathe on and more than enough sunbeds for evveryone and so many areas to have them in so you werent crowded.our only critisisims would be the bar staff need to be more friendly although this could be down to the hotel not having enough staff to cover the bars because the bar staff etc were run off their feet with only two serving most of the time .also found the entertainment very poor ! such a lovely outside theatre that was wasted with weak entertainmement .this hotel has amazing setting and we had a great holiday but it could be improved so much in the staff and entertainment areas .just needs a little attention .

  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
Thank lusardi8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 5 October 2011

My husband and myself went to the Zeynep Resort in August, our first impressions of the place were excellent, the reception staff were very friendly and we were quickly allocated our room, which was one of the bungalows, on arrival we were pleasantly surprised, a lovely clean and spacious room, consisting of a double bed and a single bed, with a nice bathroom, we left our valuables in the free safe, and went to the pool bar for a drink, the pool was absolutely stunning and was very well lit up as it was 1.30am, the bar was open 24hrs, we had a fairly decent drink or two before returning to our room, we noticed the room seemed very hot and stuffy, i thought my husband had forgot to put the air conditioning on, but when he checked it was working but not very well, we rang reception the next day, we were told the air conditioning was on a timer and was closed down between the hours of 12midnight until 5am, we could not beleive this as the temperature at night sat at about 25degrees, we stuck it out for a further two nights of sweating profusely, upon further inspection my husband noticed that the air conditioning was merely blowing warm air at all times of the day, once again he contacted reception but on this occassion spoke to the manager who kindly offered us an alternative room in the New Golf Hotel(at no extra charge), We were allocated room 5215, it was absolutely amazing, it was huge, carpets, curtains, bedding etc all matching, what a lovely room, the bathroom was excellent complete with bath and separate walk in shower, the fridge/mini bar were supposed to be stocked each day with water and juices, however the first day was stocked with soft drinks too, although we found into our second week, on three occassions the mini bar was not restocked, we rang reception they sent a guy up, but the two days after that the mini bar was not restocked even after contacting reception, which we thought was a very poor service indeed. The AIR CONDITIONING WAS FAB, FAB,FAB, you could control it yourself, if you wanted your room to be like the antartic you could, or turn it up, it was available 24hrs a day!!! so why can they not have the same air con in the Resort? the Golf Hotel is very plush, from the foyer, the bar, all the surroundings were beautiful, there was quite a selection of cocktails, we had a lovely one called ( PS, I LOVE YOU ) It consisted of baileys, tia maria and amaretto ( their own brands) served on ice, yum yum!!! the Golf also had its own pool which was lovely, plenty of sunbeds, although there was nothing going on round the pool, which we missed,they had their own snack bar which you could get fresh pizzas, hotdogs, pasta, chips etc, we found them quite enjoyable, the staff work non stop and make you feel so special, nothing is too much trouble, each day we got a lift in the little golf buggys supplied by the Hotel up to the Zeynep Resort where all the action went on, there is an olympic sized swimming pool 7foot deep, then a very large freeform pool, along with a childrens pool, all absolutely spotless as were the gardens and grounds, the animation team were lovely, they asked if you wanted to join in, they did not hassle you if you said no, they had a team dance around the pool every day, it was great to watch, childrens club everyday for the little ones, in the evenings they put on a show, karaoke, dancers, magician, modern/classic dance in the amphitheatre, some of it was good, but some abit repetitive, we got friendly with one of the new guys Amine, he was lovely, from Morocco, hes a dancer, he started to do a dancing class every afternoon, salsa etc he was a big hit with the ladies and also very interesting to talk to. There were five themed restaurants chinese, mexican, turkish, meditterean and italian, we visited chinese, mexican, italian and mediterean, all were ok, but being outside the lighting was very poor. Over all to sum up our holiday, it was great, we are hoping to book again next year, only downside was the very hot and sweaty bungalow rooms, we would highly reccomend the Golf Hotel for the lovely air conditioning, and do as we did get the golf buggy up to the Zeynep Resort every day, or take the walk up through the lovely gardens.So A BIG THANK YOU TO ALL THE STAFF AT THE ZEYNEP RESORT AND THE ZEYNEP GOLF, we will see you all again next year god willing.

Room Tip: Bungalow rooms air conditioning not great, Book the Zeynep Golf, what an amazing Hotel
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  • Stayed May 2011, travelled as a couple
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Helpful?
2 Thank mitsu_evo10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk, England
Level 6 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 29 September 2011

This is a review based on a stay at the new golf hotel.
Rooms:
Room was spacious, well equipped and kept very clean. Fridge with soft drinks, no beer. View over pool and sea in distance. Bed hard but air conditioning very good.

Food:
Reasonable selection but after 2 weeks a little repetitious. Bread, fruit and salads amazing. Plenty of variety of cakes at all meals. Golf hotel buffet much quieter than resort. Gala night was enjoyable but lacks a little planning with the food delivery as big queues. Snack bar have reasonable choice and quality. Surprised that you were only allowed 1 a la carte per week but was able to get more than this. Gret cake for friends anninversary. A la cartes were a little hit and miss with quality but mostly good food. Bacon once a week on Sundays.

Staff:
Most staff were helpful, cheerful and worked hard. They kept rooms and public areas very clean. A few with bad attitude but most were great. Big thanks to Erdinc (Guest Relations Manager) who went out of his way to make our holiday and friends who were with us. Reception staff always ready to help and porters friendly and ready to have a joke.

Hotel surroundings: Grounds were well kept and staff worked hard keeping it looking good. Resort area was very crowded and noisy and it was good to get back home (golf hotel). Lots of children around which in itself is not a problem but were of left in the care of slightly older children with no adult supervision which made for an unpleasant experience for most adults without children. Pools were clean and never crowded and a refreshing temperature. Russian guests were very noisy and wasteful with their food, often taking large bowls of fruit etc and not eating them. Are they afraid the food will run out? Or do they have the attitude that as this is all inclusive they have the right to take as much as they want. Buggy between hotels regular and useful in the heat.

Spa:

I booked 3 different treatments and I was very disappointed as they were all done by the same therapist whoc spoke no english and was unable to communicate at all. All treatments were virtually identical and the Bali massage was supposed to be outside but I couldnt make the therapist understand that. Why give them different names when they are almost identical. I was really looking forward to these massages and I nearly didnt go for the last one after the 2nd one where the spa was very noisy with lots of people talking loudly, shouting and laughing. This is supposed to be relaxing!

Entertainment:

Only watched 2 shows which were good but preferred the quiet of the golf hotel. The staff worked extremely hard for the gala night setting up etc and ice sculptures and food displays wre amazing.

Unfortunately French restaurant not open, golfers lounge not open and Carya Golf Course not open.

I would return but not to the resort hotel, only the golf and if the price was right.

Room Tip: Stay in the newer hotel, fifth floor had great views over pool to sea.
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  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank AbbieC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SENTIDO Zeynep Resort

Property: SENTIDO Zeynep Resort
Address: Tasliburun Mevkii, Belek 07506, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Belek
#9 On the Beach Hotel in Belek
#9 Luxury Hotel in Belek
#21 Romantic Hotel in Belek
#23 Family Hotel in Belek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SENTIDO Zeynep Resort 5*
Number of rooms: 375
Official Description (provided by the hotel):
The SENTIDO Zeynep Resort is enwrapped in magnificent pine trees and allows direct entry to the Carya Golf course. Experience your holiday in a magnificent location surrounded by beautifully landscaped gardens.The SENTIDO Zeynep Resort is located in Belek and directly to the beach. The airport of Antalya is 40 km away from the hotel. ... more   less 
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Also Known As:
Zeynep Hotel Belek
Otium Sun Zeynep Belek
Otium Sun Zeynep Hotel Belek

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