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Sandra Pebbles B
Guildford, United Kingdom

very bad tummy

3.0 of 5 bubblesReviewed 16 Aug 2011
deffinatley 4 star only had a week my husband got ill on the 4 day couldnt leave the hotel room saw are rep from thomas cook told her wasnt empressed when we got home to be told no one ealse was ill their when we counted 12 other people were also ill one lady was on a drip very poor for a hotel that has an exelence award not good
Date of stay: May 2011
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviewed 16 August 2011

This was our second visit to the Xanadu the first being in August 2010. On arrival at 5.30am we were quickly checked in with no problems at all. The private transfer from Antalya does make the transfer so much more pleasant, especially after a night flight! Like the previous year we were in bungalows, this time near the secret garden pool. I thought this would be quote noisy at breakfast time but this wasn't the case at all. If we were to visit again we would request a first floor bungalow room and away from the entrance. That said the air conditioning drowned out any noise and we slept really well.

Previous reports speak of food poisoning and there was definitely something in our first week there. For fish lovers I had the smoked fish in the Russian restaurant and wasn't ill. Although most of the a la cartes border the main restaurant we still felt as though we were well away from it. Last year we didn't try any until day 11 and then wished we'd tried them earlier. This year we tried all but Turkish and enjoyed them all, I would say Russian was our least favourite but if you are there for 2 weeks I would say try them all.

Main restaurant food is very good, I don't think the food in the heated trays was as hot as last year but we tended to have the grilled meat or fish when we ate there as it really is nice and no end of salads etc to go with them. Don't miss the Tuesday lunchtime BBQ party as that really is something different.

There are three swimming pools, we used the antique pool each day and managed to get sun beds at 10am. Some people do get up early to get the beds in a particular place but there are plenty of beds in all places either by the pools or by the trees. The hotel is built within a nature reserve and is beautiful with birds, tortoises, squirrels all around.

We aren't beach people but many people did use the beach and there were ample beds available. There was a lovely breeze but it is deceiving as sitting on the end of the jetty for ten minutes resulted in burnt legs.

Make sure you have travel insurance as all reports regarding the cost of medical treatment are accurate. We had two medical emergencies whilst there, both needing hospital treatment, and had bills of 850 Euro. People with ear infections were being charged 275 euro by the hotel doctor and regularly given drips! The Thomas Cook rep did tell us that they regularly over prescribe but you can refuse anything you don't believe you need!! Despite being treated at the local hospital the hotel doctors charges were part of the overall bill and he charged 116 euro for turning up and taking blood pressure and 160 euro for turning up and putting a bandage on a dislocated shoulder. There are no published rates so beware. We did meet with the guest services manager who has asked us to report back to him so it can be fully investigated. The doctor is essentially ripping UK visitors and their insurance companies off. If you do for whatever reason end up at the hospital make sure you get a certificate to fly as we weren't given one and for an awful moment at the airport thought we weren't going anywhere! The hotel guest service staff were extremely efficient and friendly, nothing too much trouble.

The entertainment team aren't particularly brilliant and all the shows were the exact same as last year but possibly poorer quality. They don't tend to get involved with things going on. Dancing is the special surprise at amphitheatre events, not particularly impressive!

The hotel is closing from November to March for a refurb so it swill be interesting to know what changes. Some people have said the hotel is looking tired but we found it ok. Contrary to previous reviews we found the grounds clean and tidy. The maid service was excellent. Service at the bars and by the pool wasn't quite as good as last year but service in the main restaurant was improved, we were always able to get a table. Families bigger than four struggled more for bigger tables.

Despite our medical problems we enjoyed it more then last year and would definitely return.

Date of stay: August 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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2  Thank kibongi1965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2011

We were there between 9-13 August and enjoyed a lot. Facility is in a forest with beautiful trees, hotel is an interesting architecture and gives very beautiful scenes to photographers especially at night! Hotel personnel are very kind, quick and they do whatever you ask for. Rooms are well designed, clean and we had a very good view of sea. A/C was working well and silent even in hot days. Food is really very good, around 12 main courses in each meal and all tasty. You can use different al a carte restaurants each evening and they are no different than top quality restaurants in case of food quality only with a smaller choice of food. Pools were very nice and clean, aqua slides were fun (especially the biggest one!) beach was satisfactory in case of quality of facilities and sand but sea water needs cleaning time to time. In the evenings there are some shows and good music or you can have a walk to to beach which was very romantic! I would definitively recommend..

Date of stay: August 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank barisazapci
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2011

Just returned from family holiday , most important thing, kids had a great time, you will not starve here, not saying it is haute cuisine and it is a little repetative. The general view is that it is not 5 star and that is right , it is 4 star , the Gloria next door is 5 star but difference is 2/3k. The main point hta bugged me is the music by the main pool , it is constant , loud and all day , I am well veresed in Turkish pop music , there is a quiet pool BUT it is not suitable for young children as it is not graduated , I did complain to guest relations about music - they laughed , a few people did have a moan , apparently the Russians like the music. The other gripe (no not the stomach) is ths speed at which your plate is wisked away , my word , you do not even have time to set your knife anf fork down before your plate has gone. Overall I think the good outweigh the bad.

Date of stay: July 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank londonscott1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 August 2011

Went to the xanadu for relaxing break which in the week we had was achieved. Like some of the reviews below I caught a debilitating gastric illness which involved IV drips and a hefty docs bill. this lead to a nightmare journey home and involved over 7 days illness on return home. I seem to remember the pool area being good and also some of the a la carte restaurants however the "Russian Restaurant" we believe caused the problem - avoid smoked fish at all costs. Room was kept clean and most of staff except for one misery guts in Irish Bar were pleasant. Loved the 10am good morning call and for the most part enjoyed the food. Thomas cook rep was a bit disinterested and trip we went on wasnt the best either. Not sure yet whether we would venture back as there are other hotels in the resort which look comparable

Room tip: Our room overlooked front of hotel and was quiet and hassle free
Date of stay: July 2011
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank becsand
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 August 2011

We stayed here for 10 days, whilst not a bad hotel, it is definately not 5 star, may be just about 4 star.
I contracted salmonella which put me in bed for 10 days, 2 there and 8 on my return- completely ruined what should have been a relaxing break.
The amount of people that I have subsequently found out that were ill is unbelieveable, clearly there is a problem with food hygene.
Don't go, would be my advice.

Date of stay: July 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank john h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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