This is a lovely hotel and most of the facilities are first class. Everywhere we found to be very clean and the garden rooms are very comfortable and fairly spacious.There was never any shortage of sunbeds and those around the pool areas had there own attached sunshade which was great. There is also now kettle and tea/coffee making facilities available in all rooms.
The food and drink are of good quality with plenty of choice. For lunch we ate most days at the pool bar as the the chicken and pizzas were tasty and there was a very good salad bar to chose from. We had breakfast at the secret garden restaurant every day and again there was plenty of choice. We enjoyed two of the A La Carte restaurants in the evening (Chinese and French) Both were very good and the service was excellent. Other evenings we ate in the main buffet restaurant which has a good selection of indoor and outdoor eating areas, all of which seemed well spaced out withouth the 'canteen' type feel which many buffet restaurants have.
I'm an ice cream freak, so was delighted by the choice and availbility. Available most of the day from the Secret Garden, the pool bar and the a la carte in the evening. Ice cream heaven!
The bands which played at the Xanadu bar were mostly very good, only one was a not great but it was still music and gave us some laughs. Our first few evenings were verycold by 10pm and it was great that they provided us with cosy blanket wraps to keep us warm. A very unexpected good service. The shows in the amphitheatre were good visually but the sound track was awful.
We had a fantastic holiday at the Xanadu and woudn't hesitate to return. There are a few 'tweaks' which would make it perfect:
Staff need more training, I agree with a previous reviewer where it was obvious some didn't have a clue what they were supposed to be doing. We also had great difficulty making some understand what drinks we required even though we tried a few Turkish words (many of the staff turned out to be from the Ukraine!).
The entertainment team need to be more pro-active about getting people involved. They anounced the activities over a tanoy but there was no active encouragement from them to get people to join in.
Generally the food needs to be served hotter (heat not spice) Some really tasty dishes were spoiled beacuse they were almost cold when served.
We needed a late check out room and was charged 88 Euros to keep our room till 6pm which is astronomical however we paid it for the convenience.
Speaking to other guests who have been visiting this hotel for years we were told that the owneship had changed and they definitely felt that things had gone downhill. We would not have guessed this as apart from the muddly service we felt that this was the best hotel we have stayed at in Turkey.
As my title says, 'Almost Perfect' which is why I have only given four stars.
- Official Description (provided by the hotel):
- Ideally located in Belek Village nearby Antalya in Turkey. This grandly scaled property, directly on the beach, offers a High Class All Inclusive resort experience for the holiday of a lifetime. Be carried back to the times of the ancient Romans among the columned walkways, ancient-style pools and amphitheatre of the five-star resort with something for everyone - the Xanadu Resort Hotel. This very impressive resort has a grand presence with its commanding architecture and beautifully landscaped grounds and gardens. ... more less
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- Also Known As:
- Xanadu Hotel Belek
- Xanadu Belek