This is my 3rd visit to this hotel, but will probably try somewhere else next time. My main reason for this is the hit and miss service in different parts of the hotel. Other reviewers have mentioned it too, and it can't be overlooked as it forms a big part of the holiday experience. A very large number of this season's staff speqk no English whatsover, which means that even ordering single drinks is an ordeal. The Russians do mange to make themselves understood though - partly through pointing and shouting and partly because the staff speak more Russian than English. It is the hotel's responsibility to cover this off if they accept English tour firms. Also, as has already been said, some of the staff have not got a clue what they are doing or what they should be doing. They look busy, but nothing is getting done, and this has really annoyed me on this trip. I firmly believe that the hotel has not invested in training.
- Official Description (provided by the hotel):
- Ideally located in Belek Village nearby Antalya in Turkey. This grandly scaled property, directly on the beach, offers a High Class All Inclusive resort experience for the holiday of a lifetime. Be carried back to the times of the ancient Romans among the columned walkways, ancient-style pools and amphitheatre of the five-star resort with something for everyone - the Xanadu Resort Hotel. This very impressive resort has a grand presence with its commanding architecture and beautifully landscaped grounds and gardens. ... more less
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- Also Known As:
- Xanadu Hotel Belek
- Xanadu Belek