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Reviews (2,065)
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Reviewed 3 weeks ago

It looks like the Xanadu owners have listened to feedback and/or come up with some ideas themselves. Whichever way this happened, or whatever prompted the recent changes, the hotel is now much better than it was on recent visits - I would now happily give the hotel 5 stars and an 'Excellent' rating.
This is a fantastic hotel and well worth a visit. You could probably stay here in summer for less than you (a Brit holidaymaker) would pay for Spain or similar - and you would be mightily impressed. I would like to make it clear, for anyone who has not been to one of these Turkish AI hotels before: you will enjoy it. No wristbands, many many named brand drinks, waiter service everywhere plus top class food and surroundings. The only money I spent in a week, was for tips.
The hotel is set in a large, well established plot. There are literally thousands of trees and plants and shrubs and all this provides excellent surroundings, and is ideal for a stroll around the site if sitting by the pool or beach is getting too much....
Main Restaurant - has now re-introduced the outdoor show cooking which makes this so much better. So much delicious food and so much variety. The restaurant itself has had a make-over and now looks fantastic.
A La Carte restaurants - Some changes here. There is a new Kebab restaurant on the re-vamped beach site. This is free, but a booking is required. Excellent food and a fantastic setting. The Italian restaurant (also on the beach) is now also free and requires no booking. We used this and the Chinese and the Mexican restaurants - both of which require a 10 Euro cover charge. I have never understood the need to charge a notional fee like this in 5 star hotel - it covers no expenses and makes no sense. There are free restaurants here and chargeable restaurants, so there is no reasoning that stacks up. anyway, all are good and worth the visits. That said, the Mexican was slow in getting the food out of the kitchen - we cancelled the soup course and the sweet course and still spent 2 hours in there. The waiter was very polite if a little unorganised, and seemed to have a lot to do.....
The beach area is massive and is certainly impressive. Sunbeds galore, a fantastic pier, cabanas plus a beach bar/snack bar plus an adults bar. More than enough to make it special.
The terrace area outside the main reception and restaurant now has its own outdoor bar with waiter service and more furniture than you could shake a stick at. all very comfy and high quality. All the pool areas are spotless.
It also now seems that there is something on ever night in the Amphitheatre and the Xanadu bar - which is another improvement.

The Xanadu bar and the Secret garden bar have now reverted to a la carte food - which is much better in my opinion that the buffet free-for-all that they adopted temporarily.

This is a Russian owned hotel and is heavily marketed in that country plus Ukraine etc. This means that a lot of nations are represented here, but this adds to the holiday experience for me.

A big shout out to Adem and colleagues in the Adult Beach Bar, and to Sedat in the Rosebud bar. Both of these guys make you feel welcome and enhance the holiday experience. To be fair, most if not all of the staff that we encountered were excellent - an attempt to engage them in conversation often proves to be mutually beneficial.

We stayed in a 2 bedroom 1 bathroom garden room, and it was massive. It looks like all the rooms have been recently refurbed.

My one bugbear (and I have mentioned this before) is there is no provision for departing guests to shower and change after their room has been surrendered. The hotel does allow you to use the changing area attached to the indoor pool, but this is impractical when there is more than one group wanting to change at the same time - only one shower cubicle per gents and ladies, and it is hot hot hot in there. I cannot believe that a hotel of this standard does not let the guests use a empty hotel room (for say 1 hour), or construct/create a space for this. The hotel is huge and could easily accommodate this. I did make a point of complaining about this at the hotel and they very fairly allowed us to use a hotel room to shower etc - kudos to them for that.

Room Tip: All rooms are great - the main building rooms all have carpets which makes is so much quieter. I do like the garden rooms though....
  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
6  Thank frank_briggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demet M, Sales & Marketing Manager, Xanadu Hotels - High Class at Xanadu Resort Hotel, responded to this reviewResponded 2 weeks ago

Dear Mr. Briggs,

Thank you for being once again our guest at the Xanadu Resort Hotel. We are glad that you enjoyed our spacious premises and the changes we made during our refurbishment works.

We would love to host your next visits to Turkey.
Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Hotel has had some major changes resulting in hotel being back to 5 star status. Cant wait to go back. Well done xanadu. Restaurant upgraded and food much improved. Bar installed on terrace. Vast improvement.

Stayed: June 2018, travelled as a couple
2  Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demet M, Sales & Marketing Manager, Xanadu Hotels - High Class at Xanadu Resort Hotel, responded to this reviewResponded 2 weeks ago

Dear Kathleen H.,

Thank you for your great review about the Xanadu Resort Hotel on TripAdvisor. We are so happy you enjoyed our refurbished facilities. We understand the wish to great food while on vacation and we are glad that our restaurant met your requirements.

Thank you for being our guest. We hope to welcome you back soon.

Kind regards,

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Reviewed 3 weeks ago via mobile

I spent my summmer holidays with my family in Xanadu resort. Passing 1 week full of activities, events and happy moments made me write this review. I don't want to describe everything I passed there because I will never finish talking about my holidays. The most important thing I wanted to share with you was the teenagers animmator named CHARAF! I am gratefull to him for the greate moments I spent with him!

Stayed: June 2018, travelled with family
2  Thank Albi R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demet M, Sales & Marketing Manager, Xanadu Hotels - High Class at Xanadu Resort Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for preferring the Xanadu Resort Hotel for your vacation at the Mediterranean Coast.
We are happy that you enjoyed our colourful entertainment program.

We hope to have the pleasure of welcoming you back soon.
Kind regards,

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Reviewed 3 weeks ago via mobile

We had a lovely stay at home he Xanadu hotel. The staff were amazing, spoke great English and were so welcoming. So many activities and games for the whole family. Animation team were amazing (Dogan) and Fancyland (Serap) was incredible. Will definitely come back again with the rest of the family.

Stayed: June 2018, travelled with family
1  Thank 50LOuise1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demet M, Sales & Marketing Manager, Xanadu Hotels - High Class at Xanadu Resort Hotel, responded to this reviewResponded 2 weeks ago

Dear Louise,

Thank you for preferring the Xanadu Resort Hotel for your vacation at the Mediterranean coast and for sharing your impressions on TripAdvisor.
We are glad that you enjoyed your stay and our entertainment activities in particular, and would be very happy to welcome you soon again at a Xanadu Hotel of your choice.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We spent 8 marvellous days in Xanadu Hotel with our friends. The whole area is gorgious, every part is clean, beautiful, fresh. The staff is friendly, helpful. Rooms and buildings are renewed, thoroughly cleaned. Food is extraordinary, you can hardly decide what to eat, so many dishes are offered, they are delicios, perfect decorated.
Drinks are of good standards, you can have Chivas, Jameson or any type of Johnny Walker.
A huge luna park serves children's fun, a large kid's restaurant offers dishes for the smalls.
My husband had birthday during our holidays, and the hotel made a special surprise for him in our room: birthday cake, a bottle of chilled champagne, red roses and a nice decoration of our bed. None of us told or asked anything, it was a real surprise for us!
The most friendly staff we have ever met was here, I only can recommend this Hotel to anyone.

Stayed: May 2018, travelled with friends
1  Thank mogyjud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Demet M, Sales & Marketing Manager, Xanadu Hotels - High Class at Xanadu Resort Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for preferring the Xanadu Resort Hotel for your vacation at the Mediterranean coast and for sharing your impressions on TripAdvisor.

We are glad that we could surprise you on the occasion of your husband's birthday and are happy that you liked the surprise.

We hope to be able to welcome you soon again at Xanadu Hotels.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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