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“Excellent service of all” 4 of 5 bubbles
Review of Rixos Premium Belek

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Rixos Premium Belek
Ranked #18 of 88 Hotels in Belek
Tehran, Iran
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent service of all”
4 of 5 bubbles Reviewed 5 August 2014

We stayed here end of July 2014 for 7days. Food in restaurants are very well & always fresh and tasty. Room service is also well. Kids animation on the top. When I and my husband get relaxed on the beach or near the pool, there was some waiters who skate around and make excellent service for us, they all remembered our drinks order every day and night and made sure the children had enough snacks and we want to thank them, for great service and his smiling and friendly face. The facilities for the kids are brilliant, The buffet restaurant is very good, a la carte restaurant is good also, beach club is amazing and each night have different program. animation team are so active and have different program every day.
the things I can complain about is the smell of bathroom that I don't know why is so awful some times and another things that just one device can connect to the free internet and other devices have to pay, but we can access to the internet in every places with fair speed.
Overall, we had a very enjoyable time, we loved the Rixos Premium Belek and would definitely recomend it.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Mathilda D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremium, Guest Relations Supervisor at Rixos Premium Belek, responded to this review, 31 August 2014
Dear Guest Mathilda D,

How nice to read your precious feedbacks! Thank you for sharing your experiences during your recent stay on Trip Advisor web page. Your comments are very valuable for us to motivate our future work. We are so delighted to read that you are satisfied with the every facility at our home.

Once again thank you for choosing Rixos Premium Belek. We are happy to hear that you enjoyed your stay and would love to welcome you back whenever you please. Greetings from sunny Belek.

Yours Sincerely


Cisem Fidan
Guest Relations Supervisor

cisem.fidan@rixos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,799 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (170)
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English first
Liverpool
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

Fantastic place. It's a compliment to the hotel and staff that the only negative is that you are only allowed one device per room for the free wifi. Loved the place and would most certainly go back and recommend to everyone.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremium, Guest Relations Supervisor at Rixos Premium Belek, responded to this review, 31 August 2014
Dear Guest Mike G,

Thank you very much for taking the time to share your comments regarding your recent experience at Rixos Premium Belek. I, along with our entire staff, appreciate and value the feedback we receive from our guests and needless to say, we were very pleased to read yours.
It sounds as though you had the opportunity to experience all the amenities that we have to offer at Rixos Premium and that they exceeded your expectations.

On behalf of everyone here at Rixos Premium Belek, it is our hope that we may welcome you back in the near future as it would be an honor and pleasure to serve you once again.


Best Regards


Cisem Fidan
Guest Relations Supervisor

cisem.fidan@rixos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 4 August 2014

We've been here since 2nd of August, 3 days ago, and we wish we had changed our hotel the first day.
Apparently their policy has changed and they are not offering the services we booked for. It's 3 days we are discussing this issue, but nobody cares about it. As they say "it's the guest point of view, not ours", which is the wrongest thing you can hear in "hospitality" industry, which is all about guest's point of view and perception and satisfaction.
In spite of the good image they try to make, there is no respect when it comes to the guest complains and problems.
Our suggestion is to chose a place which commits to what they offer and respect you as a "guest".

Stayed August 2014
Helpful?
5 Thank MaryamSafa24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremium, Guest Relations Supervisor at Rixos Premium Belek, responded to this review, 31 August 2014
Dear Guest MaryamSafa24 ,

On behalf of Rixos Premium Belek Hotel, we would like to say that we are deeply concerned about the feedback which was given by you in the mail and during your stay.

Please accept our sincere apologize for all the inconveniences that were caused throughout your vacation. At Rixos, safety and comfort of our guests are within priority, which we constantly strive to achieve. We re-evaluate our system with your precious comments, and informed all the related departments to take immediate action.

Once again, we thank you for your valuable feedbacks and we are looking forward to welcome you again on your future visits to Antalya; with the warmest hospitality, Rixos is so well known for.

Best Regards



Cisem Fidan
Guest Relations Supervisor

cisem.fidan@rixos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 2 August 2014

I have been here with my family for approximately seven times over the last 10 years; mainly because of the fact that my wife is into sun-bathing in luxurious surroundings and the place caters to kids exceptionally well.

The hotel has been refurbished last winter.

Big pros :
- huge property with plenty of possible activities
- well equipped spa and gym
- decent quality of evening show programs
- excellent food selection and quality
- high quality fitness trainers and workout programs
- easy to find company for russian-speaking kids below age 12

Big cons :
- severely overpriced
- rather dull and boring beach
- focused on the newly rich from the former USSR, Iran, Turkey and other nearby places; difficult to make new friends, if you are not part of or affine to those circles yourself
- no atmosphere in bars and discotheque, as this place seems to be mainly used by business men to park their wives and children over the summer months while they are pursuing more entertaining activities someplace else
- chambermaids and chamberlads persistently unable to respect "do not disturb" signs, cultivating and maintaining the nasty habit of permanent door-knocking and uninvited invasion into ones room, seemingly preferably during the after-lunch nap hours; criticism impossible; they do not understand even elementary english - in 7 days I had 7 times 2 visits by the chambermaid and the minibar re-stuffer between 1:30 and 2:30 (dnd sign on; door locked; after day 3 I gave up complaining....)
- quality of restaurant staff fluctuating wildly; while approximately 1/3 of the people is doing an excellent job, the other 2/3 seem to flatly ignore drink orders for as long as they can (on purpose) or work in slow motion.
- service at the swimming pool practically inexistant
- having been bitten repeatedly by some bugs (supposedly) during sleeping

I will not come back as I prefer more exciting, more lively places, better trained service and a less obviously nouveau-riche clientele. Luckily my kids are now reaching an age, where they do not require me as their private animator anymore.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank HH_WW_JJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremium, Guest Relations Supervisor at Rixos Premium Belek, responded to this review, 31 August 2014
Dear Guest AhmedHulusi,

Thanks a lot for your precious comments on behalf of Rixos Premium Belek Family! It is so lovely to read your wonderful feedbacks! We truly appreciate you for taking the time to share some thoughts of yours regarding our services and in particular our associates. Thank you for leaving such an impressive and detailed review. We are honored to have been able to serve you and are happy that you feel the way you do about our hotel and the service of our associates. Considering your cons, we will share your comments with our management and take the necessary notes.

If you have any requests or wishes please do not hesitate to write to us anytime and hope to welcome you back to Rixos Premium Belek on your next trip to Antalya.

Best Regards


Cisem Fidan
Guest Relations Supervisor

cisem.fidan@rixos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
1 review
5 of 5 bubbles Reviewed 31 July 2014

I stayed there during May 2014 with my family and the services exceeded my expectation by far. The kids enjoy the kids club. The food was yummy and complementary with the room exp. a special thanks to Mr. Aziz, the guest relationship officer who helped us a lot during our stay.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank kobabd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremium, Guest Relations Supervisor at Rixos Premium Belek, responded to this review, 1 August 2014
Dear Guest Kobabd,

On behalf of all Rixos Premium Belek Family, we would like to thank you for choosing our hotel for your summer vacation and share your feedbacks with our team.

We are very glad to hear that we have met your expectations and you enjoyed your vacation. We would like to thank you for mentioning our team members and giving us motivation in the future work.

We will be glad to have a chance to welcome you in the nearest future again at Rixos Premium Belek.

Best Regards


Cisem Fidan
Guest Relations Supervisor

cisem.fidan@rixos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 30 July 2014 via mobile

I can't describe how unbelievable this place is, everything is beautiful, food, staff, service, scenery, facilities. You will need to experience It yourself to believe how nice it is.

Pure quality one of very few places I have been that lives up to its 5* rating

Stayed August 2013
Helpful?
1 Thank Kenny O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremium, Guest Relations Supervisor at Rixos Premium Belek, responded to this review, 1 August 2014
Dear Guest Kenny O,

Thank you very much for taking the time to share your comments regarding your recent experience at Rixos Premium Belek. I, along with our entire staff, appreciate and value the feedback we receive from our guests and needless to say, we were very pleased to read yours.
It sounds as though you had the opportunity to experience all the amenities that we have to offer at Rixos Premium and that they exceeded your expectations.

On behalf of everyone here at Rixos Premium Belek, it is our hope that we may welcome you back in the near future as it would be an honor and pleasure to serve you once again.

Best Regards


Cisem Fidan
Guest Relations Supervisor

cisem.fidan@rixos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow
1 review
5 of 5 bubbles Reviewed 30 July 2014

This hotel caters for it all. Lovely rooms, great food with 8 restaurants to choose from 7 of which are a la carte, fabulous amenities, great night time entertainment and a fantastic well organised kids club. The staff are ready to help at every opportunity. A special mention has to go to our floor butler Yavuz who was there every time we needed him to deal with any concerns we had, a real ambassador for the Rixos Premium Hotel. Overall we as a family of 4(kids 9 years and 7 years) have had a fantastic time here at the Rixos and will be next year.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BillFee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremium, Guest Relations Supervisor at Rixos Premium Belek, responded to this review, 1 August 2014
Dear Guest BillFee,

First of all we would like to thank you for staying with us and for your positive feedback about our hotel as well. Rixos Premium Belek is happy to provide high class service to all our guests and will continue to improve our deluxe level quality.

We have noted each valuable feedback of yours, please be assured that necessary amends will be in place to further refine guests’ experiences.

We hope to welcome you again during your next stay at Rixos Premium Belek.

Best Regards


Cisem Fidan
Guest Relations Supervisor

cisem.fidan@rixos.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rixos Premium Belek

Property: Rixos Premium Belek
Address: Ileribasi Mevkii, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Belek
#14 Spa Hotel in Belek
#16 Business Hotel in Belek
#17 On the Beach Hotel in Belek
#18 Luxury Hotel in Belek
#20 Family Hotel in Belek
#22 Romantic Hotel in Belek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Rixos Premium Belek 5*
Number of rooms: 700
Official Description (provided by the hotel):
Rixos Hotel Premium Belek stretches over 405,000 m² of Calabrian Pine and pistachio tree forests with an exclusive kilometer-long sandy beach extending one hundred meters inland. The premises are cradled within a magnificent natural setting that shamelessly flaunts the spellbinding natural beauty of the Belek region. Rixos Hotel Premium Belek began hosting guests in 2005 and today offers a truly deluxe quality service under the All Inclusive All Exclusive principle. We are very proud to be able to say Rixos Hotel Premium Belek was genuinely built with environmental sustainability in mind. Everything has been considered for an ultimately pleasant, first-class holiday complete with trekking along lush green trails, rich foods and beverages, and a very wide range of sports and fun recreational activities. Rixos Hotel Premium Belek tops each and every following categories as the absolute best in Turkey; Certified spas and wellness centers, Aquaparks and dolphin show centers, Beaches and pools, Fitness centers, A la carte restaurants, Kids clubs, On-site shopping centers, Private lakes with gondolas, Unique villas, Classy interior and exterior spaces. ... more   less 
Reservation Options:
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Also Known As:
Rixos Hotel Turkey
Hotel Rixos Turkey
Rixos Belek
Rixos Premium Hotel Belek
Rixos Hotel Premium Belek

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