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Reviewed 27 October 2017 via mobile

Stayed in October 2017 - 2 adults with daughters 15 & 11

We would return in peak Summer but not heating outdoor pools in October is a deal breaker for us - Indoor pool was heated and was large with small section that flowed outside.

English guests are in the minority. Other nationalities not prepared to queue at Beach Bar and bar staff not attentive to who has been waiting longest. Table drinks service at indoor bars is very good, just a problem at the Beach Bar

Other guests allowed their children to noisily run around unsupervised in the 24hr bar - even at midnight - although not the hotel's fault we didn't think this was acceptable - the hotel does however enforce the No Scooter rule - several signs across the complex and none seen in the buffet which have been observed in other hotels

One family changed their baby's dirty nappy in the middle of the Rixos Lounge

Excellent food quality, service, housekeeping. Luxurious Decor, Stunning grounds.

We've tried a few hotels in this region and not experienced all day and all evening buffet before ( Maxx & Voyage have 24hr Azure and Bistro ) We liked not rushing to catch breakfast and enjoyed late dining without everything being cleared away around us

We had suite 1527 on 5th floor - block 1 proper twin beds for the children. Great views - a long way to main restaurant but all under cover, less mobile might prefer to request blocks 2 or 3

Built in 2005, renovated in 2014 & 2016. Room sizes are generous, 37m2 x 392 sea-view and 303 garden view rooms spread over 5 floors. 60 pool suites 64m2 only 15 have direct swim up pool access. Capacity 1500.
All main building family suites (10) have garden view. Twin bedroom, double & 1 bathroom.
5km from Belek centre, 35km from Antalya airport

Elite Rixos Club Prive has separate entrance, restaurant, pool bar and beach bar.

Free excellent wifi, ( upto 6 devices ) tea & coffee set up, minibar, bathrobe, slippers, mirror tv, ( Sky - so hubby watched Premiership football ) air con, safe, powerful hairdryer ( not fixed to wall )

Lounge area for late departures
Spa has plenty of lockers if late departure after 12.00 check-out - check-in time is 14.00.
Pets max 8kg allowed
Free entry to Land of Legends Theme Park - 9km away, frequent complimentary shuttle - onsite aquapark now closed and awaiting redevelopment but is far enough away from hotel not to be an eyesore or disruptive

Two ATM machines just outside the 2nd gate

Found the lobby layout odd, if you want to sit waiting for your homeward transfer the seating is a very long way from the entrance so impossible to look out for your coach/vehicle. Welcome drinks also tucked far away, large floral arrangement where you would expect refreshments, cold towels etc.

FOOD
Dietary requests catered for - electronic info screens with ingredients and even how many calories
All day dining in Turquoise main buffet 07.00-23.00 - adult section - really good service and pleasant outdoor dining terraces
Omelettes are available at breakfast - station is tucked around a corner and easily missed
4 included a la carts -
La Rosetta - Italian, Rinna - Fish, La Turca - Turkish NEW for 2017 Meat & Love Steak House
La Maison Food Court 12.00-18.00 - jacket potatoes/doner/pizza/burgers/salad bar
Patisserie & Chocolatier 12.00-00.00 - disappointing compared to other hotel patisseries tried
Fruit service beach and pool
Quality ice-cream - 16 flavours

BARS
Premium branded imported spirits - mixers in glass bottles. Crisps and nuts served with drinks
Outdoor smoking areas
Beach Bar added 2017 is outstanding but service very slow
Rixos Lounge 24 hours
Lobby Bar 09.00-00.00 - suntrap outdoor terrace with comfy sofas
Irish Pub 10.00-00.00
Nargrile & Cigar Bar 10.00-00.00 - extra charge
New for 2017 Meeting Point 20.00-00.00 bar and live music
New for 2017 Mood Club 23.00-03.00

ACTIVITIES
Sports Academy refurbished 2017
Crossfit/Spinning/Aqua Bike/TRX/Kangoo/Zumba/Jumping Fitness/Yoga/Pilates/Meditation/Tai Chi/Chi Kung/Muay Thai Kick Box/Jiu Jitsu/Tae Bo/Tabata/Paddleboard Yoga/Cycling Tour/Power Plate/Step Aerobics/Twerk Dance/Pole Dancing/Anti Gravity Yoga/Darts/Table Tennis/Beach Volleyball/Tennis/Football/Boccia/Indoor & Outdoor Basketball - New Survivor Park - extra charge for watersports
Games centre - 10 free tokens per room on arrival mentioned in fact-sheet, arcade games, ten-pin bowling

KIDS CLUB ages 4-7, 8-11, 12-16 10.00-23.00
Wristband, train, farm,playground,mini waterslides, children's restaurant & mini disco
New for 2017 Kids Adventure Park
2-4 yrs softplay room with parent supervision
Chargeable baby sitting service

ENTERTAINMENT

Dancing fountain show on the hour 20.00-23.00
French Street Rain & Thunder effects 3 times a day
New for 2017 Show Centre - live music every day plus twice weekly show

POOLS
Indoor pool within spa plus kids pool 35cm
Outdoor Adult only - open 24 hours 180cm depth - has waterfall feature but not screened off from families.
Disabled hoist access
Outdoor pool 140 deep
Loads of Sunbed Availability - deep mattresses
Lifeguards
Ample help yourself towels
Poolside toilets kept very clean

Pier opens 1 May - no bar and very long way from toilets
Self serve fridge for bottled water and cans of Soda/iced tea

SPA

Turkish Bath, 2 steam room, 4 saunas ( 1 ladies only )
Treatments with extra charge

For those not aware there is a Trip Advisor Forum with lots of friendly advice to help you get the most out of your holiday

I will be adding 100+ photos over the next week and am happy to answer questions

Stayed: October 2017, travelled with family
22  Thank willsySurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremiumBlk, General Manager at Rixos Premium Belek, responded to this reviewResponded 28 October 2017

Dear Guest,

On behalf of Rixos Premium Belek Hotel, we would like to express our sincere gratitude for choosing our property for your stay.

We are very glad to hear that our personnel met with your expectations and you enjoyed your stay in our hotel.

It would be an honour to have you back in Rixos Premium Belek.

Your sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017

We stayed in the hotel for 10 nights in August 2017 and it was all great: 5*. Staff is extremely professional and service is great.
However there is some room for improvement. This was our second stay in this hotel and we noticed some changes with great disappointment.
First of all the aqua park with the premises are closed and guests are directed to a great aqua park complex around 10 km from the hotel. Not only that but also all slides (even in the internal pool) are removed. Although that external aqua park is excellent by itself and there is no entrance fee for hotel guests, it's not convenient to go there with children. Our children could have enjoyed slides inside the hotel premises everyday but we could only go to aquapark twice. It looks like they are trying to get families with children to other Rixos hotels and keep this one as a quiet one.
Main pool area was completely redesigned. New area looks more luxurious than before, but it was much more cozy before. Before area was divided in small parts which you could enjoy separately. You could spend morning by the pool and afternoon on the beach cafe for instance. Now they're all one big place.
Cinema was closed and a la carte restaurants were reduced.
The worst thing in the hotel was the animations. For some reason, the big theater was replaced with something that looks like a temporary solution. Organization of the animations, seating arrangements and the variety of the shows were as bad as it could get. I hope management is aware of that and there's a plan to fix that.

Room Tip: Choose a room on the west block as it's farther from restaurant and beach and you'll be more active
  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank rosencreuz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremiumBlk, General Manager at Rixos Premium Belek, responded to this reviewResponded 24 October 2017

Dear Rosencreuz,

On behalf of Rixos Premium Belek Hotel, we would like to express our sincere gratitude for choosing our property for your stay and for taking the time to write review your holiday experience in the hotel. We thank you for sharing your objective evaluation of our new concept and for giving us a perfect rating despite all your critics. Your opinion is very important for us as it gives us an opportunity to re-evaluate our service and improve it basing on your valuable comments and suggestions. Satisfaction of our guests has the highest priority. We feel sorry regarding the issues that caused your disappointment. We assure you that all reviews of our customers reach the top management and they are very important for us. We sincerely apologize for any inconvenience and hope you will give us another chance and return to our hotel in the future to see our commitment to excellence and change your opinion. It would be a great honour for us to welcome you again in Rixos Premium Belek Hotel.
Sincerely yours,
Hotel Management

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Reviewed 22 October 2017 via mobile

Inclusive this is the title . One of the best in Belek and it is family oriented hotel . The hotel is very luxurious in every thing . Food is nice and you don’t need to go out from the hotel for any reason since everything you want is there. Would definitely recommend for family with small aged kids.

Stayed: November 2016, travelled with family
Thank Issam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremiumBlk, General Manager at Rixos Premium Belek, responded to this reviewResponded 23 October 2017

Dear Issam H,

Thank you for taking the time to write a review about your stay at Rixos Premium Belek Hotel.

Rixos Premium Belek has a motivated team aiming to serve our guests with great passion. It is a great pleasure to receive your positive and rewarding commends which motivates us a lot.

We are happy to be part of a great memory of your trip and looking forward to hosting you here once again soon…

Kindest Regards,

Hotel Management

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Reviewed 20 October 2017

A very good relaxing hotel with a beautiful, green territory! Delicious food! So much delicious deserts and ice-cream! Meat and love restaurant a-la carte just super!
Legents Park is an amazing place to visit for waterslides, fountaine and show!
A Very good gym and spa with hamam! All instructors and managers ready to help all the time. Special thanks to Mr. Adel Maali and all sports managers; SPA specialists; Mr. Halil Kùcùk from the bar for the exelent service! Thanks to all the team of the hotel!

Stayed: October 2017, travelled with friends
2  Thank Elena E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremiumBlk, General Manager at Rixos Premium Belek, responded to this reviewResponded 21 October 2017

Dear Elena E,

On behalf of Rixos Premium Belek Hotel, we would like to express our sincere gratitude for choosing our property for your stay.

We are very glad to hear that our personnel met with your expectations and you enjoyed your stay in our hotel.

It would be an honour to have you back in Rixos Premium Belek.

Your sincerely,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

Six stars place! There is no wish not be fulfilled. Amazing bars, restaurants, people, foods, drinks. You can find whatever you want within the area of the hotel, no need to go out even for a moment. Dolphins and entertainment park are only the top of your stay.

Room Tip: Nothing to tell about rooms, all are very specious, clean, comfortable, nice and having all the equipment you need.
  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Benwerrin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosPremiumBlk, General Manager at Rixos Premium Belek, responded to this reviewResponded 19 October 2017

Dear Benwerrin,

On behalf of Rixos Premium Belek, we would like to express our sincere gratitude that you have chosen our hotel. Thank you for sharing your positive experience on Tripadvisor.

We are striving everyday to achieve the highest level of quality and service standard to satisfy our guests. It is a great pleasure to be part of a lovely trip. We are looking forward to serve you here in Rixos Premium Belek soon again!

Kindest Regards,

Hotel Management

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