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“Great sun week in Belek”
4 of 5 bubbles Review of IC Hotels Santai

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IC Hotels Santai
Ranked #24 of 88 Hotels in Belek
Montreal, Canada
Level Contributor
178 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Great sun week in Belek”
4 of 5 bubbles Reviewed 5 July 2013

We spent 5 nights at this excellent hotel, from the 19 June 2013. Although we travel as a romantic couple, we enjoyed the family atmosphere, as the place was full of families with small children. Most guests came from Russia and Germany. As my wife only speaks French and Russian, it was easier for her, as most staff there speak Russian. We enjoyed our first beach holiday in an all exclusive club environment.
We spent hours in the morning in the calm, very clean sea. We spent one day on a shopping excursion, and the rest was spent taking the sun.
We found the food tasty and plentiful, but the choices were the same day after day. Meat choices were especially limited. We visited three of the four a la carte restaurants, to enjoy calm dinners, because the cafeteria was especially noisy, although the terrace part was quieter.
Having visited during the peak season, and having found the service adequate, I would recommend this hotel to families especially, and not for romantic couples.
The whole hotel was very clean. The elevators were slow, and we had to wait each time we went anywhere.
The rooms were not very large, but adequate. The mini bar had only two beers, which were replenished only once a day. We could also hear sound from the adjacent rooms.
Overall a very good stay we had, but this is more a family club hotel.

Room Tip: Lower rooms are better, so as not to wait for the elevators all the time.
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this review, 10 July 2013
Dear Robert P,

First of all I would like to thank you for advising IC Hotels Santai. I will pass your nice comments and your nice comments will motivate all our staff. Hope to see you again here in our hotel.

We look forward to serve you again.

Best Regards,
Darya UDOVIKOVA
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,842 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Wigan, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 23 June 2013

Just got back from a 1 week stay at this hotel...enjoyed every minute. Was so relaxing, clean, all of the staff were friendly and always willing to help and go out of their way...grounds were beautiful,pool area vast and clean...food was plentiful, lots of choices, something different each day, can't go wrong at this hotel.

Entertertainment team worked exceptionally hard, ensuring there was something for everyone, not too pushy....we had a laugh watching them....Emera was a credit to the team....really made our holiday even more enjoyable....all of them were genuinely lovely people.

Weather was fabulous....ranging from 36 - 43 everyday....lots of beds and brollies at both pool and beach.

We were a family of my parents aged 61 - 65 and myself and my Husband aged 36 .....we would reccomend this hotel for any age ranges...it caters for all who enjoy a nice hotel.

A la carte restaurants well worth a visit..at a cost of 6 euros per person.

Rooms were lovely, clean, carpeted.....did not get 1 mosquito in the room at all which is good for Turkey...normally always see these about.

All in all...great holiday.

We were the only English people there during our stay...but no issues whatsoever with this...everyone spoke English,entertainment was always in English....even most of the music they played around the pool and evening time was English.

Would definitely not hesitate to return to this hotel.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Stuns1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this review, 24 June 2013
Dear Stuns1,

First of all we would like to thank for choosing IC Hotels Santai for your holiday. Also we thank you for taking your valuable time to inform us about your experiences in IC Hotels Santai. We are happy to hear from our guest as their comments are vital for us to improve ourself.

Your kind comments will improve our staff and the management. We hope to serve you again.

Best Regards,
Darya UDOVIKOVA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 May 2013 via mobile

Super hotel. Had a lovely time, all good. Would recommend this hotel and would definitely visit again, all staff work tirelessly to keep the place tidy. Food was very good and plentiful,right on the beach with free sun beds

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alyn22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this review, 4 May 2013
Dear Alyn22,

First of all I would like to thank you for advising IC Hotels Santai. I will pass your nice comments and your nice comments will motivate all our staff. Hope tp see you again here in our hotel.

We look forward to serve you again.

Best Regards,
Darya UDOVIKOVA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 May 2013

Had a great time at a great hotel.Room was excellent,food excellent,staff excellent.I Would recommend this hotel. also right on the beach. no queues.The gardens are lovely. The staff always keeping the place tidy

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Claire M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this review, 2 May 2013
Dear Claire M,

First of all I would like to thank you for advising IC Hotels Santai. I will pass your nice comments and your nice comments will motivate all our staff.

We look forward to serve you again.

Best Regards,
Darya UDOVIKOVA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Almaty, Kazakhstan
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 13 February 2013

I've stayed there twice with my elderly family members. The hotel is good for those having problems with walking/moving. The recently renovated main restaurant is excellent. The staff is very caring and polite - ALL staff including gardeners, cleaners, waiters, managers - everybody. They like their hotel and they really do their best to make their guests happy.
The only thing we didn't like was that the music was too loud in the open air disco at night time. But we are sure the hotel took in account this issue when we told them about it last year. So we plan to go there again this summer.

Room Tip: The music from night disco is disturbing your sleep if you choose a seaside room.
See more room tips
  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KatherineIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this review, 16 February 2013
Dear guest (Katherinelll),

Thank you for taking your time to inform us about your comment. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our ccommodations.
We are happy that your expectations had met with our service quality. We hope to serve you again. Please do not hesitate to contact us before your next arrivals, it will be our pleasure to arrange your special occasions.
Best Regards,

Darya UDOVIKOVA
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kapellen, Belgium
Level Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 30 December 2012

We loved the first few days of our stay. Although there were only a few people in the hotel (about 50), the variety of food was amazing. In the à la carte restaurants, for which they charge you 4 Euro only, the food was abundant and very tasty. But in the second halve of our stay, the hotel was filled up with Turkish families with plenty of little childeren clearly not used to staying and eating in an hotel. It was not easy for us but especially not for the waiters who, from then on, had to work for two.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reymerswael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this review, 1 January 2013
Dear Reymerswwael,

Thank you for taking your time to inform us about your comment. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our ccommodations.
We are happy that your expectations had met with our service quality. We hope to serve you again. Please do not hesitate to contact us before your next arrivals, it will be our pleasure to arrange your special occasions.
Best Regards,

Darya UDOVIKOVA
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bodrum City, Turkey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 December 2012

We stayed at the IC Hotels Santai for 3 nights in December 2012. The service overall is wonderful, waiters are especially friendly and professional. Reception staff is doing their best. Breakfast is nice, we also had dinner at the restaurant quite a few times and the food was excellent (fresh and well cooked).

Overall promising hotel! The pictures on the site just don't do justice to the beauty of this hotel and his astonishing view.

Staff always nice, friendly and available for any request.
Go there, stay there, you'll be so glad you did.
We thoroughly enjoyed our stay here and would come back again.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AtcBc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHotelsSantai, Guest Relations Manager at IC Hotels Santai, responded to this review, 28 December 2012
Dear Guest ( AtcBc ),

Thank you for taking your time to inform us about your comment. We do appreciate hearing from our guests. We are happy that your expectations had met with our service quality. We hope to serve you again. Please do not hesitate to contact us before your next arrivals, it will be our pleasure to arrange your special occasions.
Best Regards,

Darya UDOVIKOVA
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IC Hotels Santai

Property: IC Hotels Santai
Address: Uc Kum Tepesi Mevkii, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Belek
#17 Family Hotel in Belek
#17 Business Hotel in Belek
#21 On the Beach Hotel in Belek
#24 Luxury Hotel in Belek
#31 Romantic Hotel in Belek
Price Range (Based on Average Rates): £
Hotel Class:5 star — IC Hotels Santai 5*
Number of rooms: 510
Official Description (provided by the hotel):
IC HOTELS Santai Family Resort, member of IC HOTELS chain is a five star hotel, located in Belek, Antalya on a 94240 m² area and presents “Ultra All Inclusive” and “VIP Service”. The Hotel is 40 km away from Antalya City Center and 30 km away from the Airport. Constructed on a large landscape, the facility introduces its guests a diverse and a longing holiday with its manicured gardens and walking paths, decorative and leisure swimming pools. To make its guests' stay as comfortable as possible, IC HOTELS Santai Family Resort established "NICO Kids Club " with its sleeping units, game halls, education and skill development centers, swimming pools, aqua game pools, water slides and natural parks. ... more   less 
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Also Known As:
Ic Hotel Belek
Ic Santai

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