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“PERFECT”
Review of IC Hotels Santai

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IC Hotels Santai
Ranked #23 of 88 Hotels in Belek
Albania
Level Contributor
2 reviews
“PERFECT”
Reviewed 31 August 2009

Me, my wife and my little daughter, just came back from a nice ten days at IC Santai.
It was really a perfect time. It was not so luxury but was perfect for familiar vacations. Lot of spaces, pine trees everywhere, lot of foods, smily serving faces and good cleaness, full of activities, sports lovely music and of course beautiful night shows. Perfect situation and for air conditioning system.
Something very interesting was the bed system in the room. Just twin beds...........For my viewpoint is not normal for family, couples( lots of in the hotel) to sleep in twin beds. Of course that you can mixed them but its not so comfort with a middle line between after this. Maybe the managment team can take in consideration my suggestion to have a double bed and a single one in the room too.
However, everything was in perfect syntonia generally and I would suggest to everyone who wants to spent some relaxing time at IC Santai.

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elti73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, 14 March 2016
Dear “Elti73”,

Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us.

Looking forward to have a pleasure of seeing you again at IC HOTELS Santai

King Regards
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
South Wales
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 August 2009

Just returned from a 2 week stay - have stayed in Belek a few times before at different hotels but this was the best - really 5 star!
The staff could not have been more pleasant and helpful. The food was fantastic - not just the huge variety of choices but the quality too!
The relax pool is nicer to still by if you want a bit of quiet away from the "anaimation" - but there a children there even thought he website says that the relax pool is for adults only!
Everything is included in the all inclusive - even a safety box in your room. My favourite tipple is gin and it was Beefeater! My husband likes Campari and that was "real" too!
However - if you are looking to meet and chatto English speakers dont expect that at the Santai - most guest are Russian or Armenian with a few Germans.
Please try to learn to say please and thankyou in Turkish - it's not difficult and it really does make a difference! I found most Russian guests surly and unsmiling - they never said please or thankyou and the barman - though far too polite themselves to say anything responded with smiles and excellent service when we used our few Turkish phrases.
A lovely bowl of fruit and a bottle of wine were in our room for our wedding anniversary during our stay too!
It was very hot up to 47 degrees last Thursday! But there were plenty of umbrellas and loungers and lots of trees around for shade. The airconditioned restaurants, rooms and lounges were cool and pleasant.
My husband played golf on 4 mornings (early!) at some nearby courses - all excellent!
All in all - a fantastic relaxing holiday - Would love to revisit in the future!

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SouthWalesGadabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, 14 March 2016
Dear “SouthWalesGadabout”,

Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us.

Looking forward to have a pleasure of seeing you again at IC HOTELS Santai

King Regards
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Country
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 August 2009

We stayed in a nearby hotel in Belek last year and had a brilliant holiday there. This year we changed because this hotel was cheaper - but what a surprise when we got there. It really is a 5 star hotel, with a very impressive foyer, colonial style lounge bar and several sets of lifts to the various floors, multiple restaurants, indoor pool, 3 outdoor pools, conference centre, shopping mall, pool bars, etc. Our standard room was very comfortable and the air conditioning worked 24 hours a day for the seven days we stayed there, keeping the room at about 20 degrees C when it was in the high 30's outside. The hotel has large gardens which lead directly onto the beach (90 hectares or more!). The pool area was large but could be a bit noisy (from the music) at times. There were always loads of available shaded loungers on the beach. The staff are wonderful, always polite and helpful. The food is excellent and more than plentiful. It is an all inclusive hotel and we had cocktails before dinner, wine with our food , coffee after. On three nights we had a la carte meals in the Turkish , Japanese and Italian restaurants respectively. There were three other a la carte restaurants , Mexican, Fish and Chinese. These were all included in the all inclusive price (we paid £650 per person for 7 nights including flights and transfers). Most of the other guests were a mixture of Dutch, German and eastern European, with about 5% being British. I cannot speak more highly of the hotel and its staff and have already told loads of friends that if they are after a perfect week away in the sun in relaxing surroundings then the ICT Santai is the place to go!

  • Stayed July 2009, travelled as a couple
    • Value
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Helpful?
2 Thank Pyronaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, 14 March 2016
Dear “Pyronaut”,

Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us.

Looking forward to have a pleasure of seeing you again at IC HOTELS Santai

King Regards
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2009

Ultra all inclusive
5 stars but not for real
good but no very good

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anonimtrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, 14 March 2016
Dear “anonimtrip”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2009

We have just returned from a 7-day-so-relaxing-holiday spent at this resort. We enjoyed our staying so much: nice food, very clean rooms, super pool, very cozy lobby bar and last but not least - great and professional animation team! We had no problem with air conditioning system (as I have read in some reviews), in rooms and restaurants it worked just fine.
As for the weak points: if you wanted a chaise-long near the pool you should have waken up early in the morning, otherwise you would have only the choice of the beech chairs. And, for the ones who look for details: the furniture of the rooms is for a 4 star hotel, very simple and not expensive.
But, in our opinion, comparing with other resorts we stayed in during past years in Turkey, we got a great value for the paid money!!!

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neta_l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, 14 March 2016
Dear “neta_l”,

Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us.

Looking forward to have a pleasure of seeing you again at IC HOTELS Santai

King Regards
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cluj-Napoca, Romania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 July 2009

It was our first trip to Turkey but it was amazing. We loved beach, food, swimming pools, green spaces. I will recomend this hotel especially for family with young children.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anisandu2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, 14 March 2016
Dear “anisandu2000”,

Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us.

Looking forward to have a pleasure of seeing you again at IC HOTELS Santai

King Regards
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bolton
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 June 2009

this was our 7th time in Turkey (2nd to belek) we loved every time except for this one!
it will be easier if i list problems because there are so many. some you may think are petty but when you add them together it can spoil your holiday.

no air conditioning in restaurants corridors lifts gym squash court indoor pool area. it worked fine in our room but some guest have complained about it.

there are no double beds in the hotel at all unless you book one of the luxury apartments. you have to have 'french beds' (push the beds together) i thought wee were being fobbed off by reception with this at irst but asked several guests and they had all had to do the same.

sheets were changed once in a week. i know this because there was a little hole in the sheet that only changed on the next to last day.

we wanted a late check out room but the hotel was fully booked - fair enough they have a place you can shower and change - problem being the changing rooms are as hot as a sauna and we both felt we needed showers after getting changed as we were dripping with sweat.

there were ony 2 other guest in the hotel that were english. it wouldn't be much of a problem because many europeans can speak english. an example of how its not nice is when they were starting a show and they shout do we have anyone from... 'russia' ... 'germany' ... 'croatia' 'ukraine' etc a few other contries but uk was never mentioned even though the chief animator knew there were english guests. he also refused to have anyone from england take paert in the shows.

if you've been to turkey before and had turkish animators you will definately notice the difference with the russian ones. they are good in their own way but just not as much fun e.g not interested in walking around the place talking to all the guest like we are used to and they're just not the friendly outgoing type who want to have fun and get people involved. i can't speak for the kids animation as we don't have choldren.

many other small probles, i wont list them all but one of them is that it took us 4 days to get squash raquets we kept being sent up and down from animation box to reception with them saying other guests hanen't returned them and they were waiting. no effort to get them back until we has to harrass them on the 4th day when they said 'oh actually there may be another place they could be' by this point it was too late to play but they found them and we managed to plat on the 5th day albeit with no air con. point here is they weren't helpful, should have looked in the first place and why doesn't a 5* hotel have a spare set in case things like this happen. you may think i'm being petty over squash raquets but there were so many minor issues that it just ruined our time.

spillages of drinks around pool areas were not cleaned until the evening when everyone had left the pool so all day long you would have to trample on ants in bear feet. EW!

don't get me wrong, you will probably have a good time if you have aready booked to go. its just that i have so many experiences of turkey to compare it to and every other place was 10 times better than this one so my point is that i would advise to book somewhere else if you've not already booked your holiday.

oh and one more thing is that the service in the restaurants (drinks) is terrible. usually in turkey the staff can't do enough for you and are great but not this hotel. we could sit and wait 10-15 mins and eventyually have to go to the bar (only waiters are supposed to go to the restaurant ones) and order ourselves. we would sometimes sit through a full meal with nothing to drink!

i give this hotel a rating of one even though it probably deserves a 2 just to bring the rating down a bit because it seems to be the russian reviews that are 4 and 5 wheras if there was an average for english reviews it would probably be 2-3.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tobs1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this review, 14 March 2016
Dear “Tobs1983”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about IC Hotels Santai

Property: IC Hotels Santai
Address: Uc Kum Tepesi Mevkii, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Belek
#17 Family Hotel in Belek
#17 Business Hotel in Belek
#20 On the Beach Hotel in Belek
#23 Luxury Hotel in Belek
#31 Romantic Hotel in Belek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — IC Hotels Santai 5*
Number of rooms: 510
Official Description (provided by the hotel):
IC HOTELS Santai Family Resort, member of IC HOTELS chain is a five star hotel, located in Belek, Antalya on a 94240 m² area and presents “Ultra All Inclusive” and “VIP Service”. The Hotel is 40 km away from Antalya City Center and 30 km away from the Airport. Constructed on a large landscape, the facility introduces its guests a diverse and a longing holiday with its manicured gardens and walking paths, decorative and leisure swimming pools. To make its guests' stay as comfortable as possible, IC HOTELS Santai Family Resort established "NICO Kids Club " with its sleeping units, game halls, education and skill development centers, swimming pools, aqua game pools, water slides and natural parks. ... more   less 
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Also Known As:
Ic Hotel Belek
Ic Santai

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