We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice place - fair cuisine”
Review of IC Hotels Santai

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
IC Hotels Santai
Ranked #32 of 89 Hotels in Belek
Reviewed 5 August 2010

Nice place, beautiful view... However... 5 or 6 types of restaurants with the same smell and almost same taste :)
Staff is very helpful, but on reception during check-in we faced answer like: "wait for 30 minutes, room is not cleaned yet" and these 30 minutes prolonged for 3 hours (I was with 1 year old baby).
When I complained, the answer was: "not ONLY you who is waiting for room, wait for 30 minutes) :)))))))....I was upset...but what could I do :) I was waiting 6 times by 30minutes :)))

  • Stayed: July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Just_Yours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this reviewResponded 14 March 2016

Dear “Just_Yours”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,055)
Traveller rating
Traveller type
Time of year
Language
  • More languages

355 - 361 of 2,058 reviews

Reviewed 26 July 2010

IC Santai family resort 5* - wing "D" of the hotel - is in fact a 2*hotel!!!

The resort has only 1 restaurant, resembling to a large highschool cantina, they only have dry wine (red, white and rose) and men from the staff do not use anti-perspirant!

The minibar is ALWAYS re-filled at 15h00, while adults and children tty to take their naps.

The toilet near the beach is closed the most of the time and when it is opene, it smells bad. The towels for the beach are not very clean. The beach is not clean, either.

The staff does not speak English.

Excelent food, very good quality of cosmetics products

  • Stayed: July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank MirelaDoru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this reviewResponded 14 March 2016

Dear “MirelaDoru”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2010

Do not go to this hotel if you want to meet any english tourists its maily russian and german..
The bar and restaurant staff were really friendly.
The reception and management staff were rude and unhelpful.
We tried to book into the Chinese restaurant. We went to Customer "Comfort" Office 24 hours before, as advised, and she (after looking up from her computer game) asked our room number several times and then said "ok I have booked it for you". We duly went the next night to be told we had not been booked in as they had no record of us on their sheet (what happened to internal phones?) even though it was really quiet we still could not enter!. We went back to her office and when she acted blank we asked for the manager who said "yes she said she booked you in but she didn,t" you can go tomorrow we didnt bother but as it happened it was chinese in the main restaurant (they shoud have known this maybe! )
We paid for extra time in the room as we had a late flight home.
When we were coming home we had a problem with the safe key as it wouldnt come out of the safe. As we left the room the cleaner entered so we thought no more about it until we went to pay our bill. We were asked for 10 euros to pay for the key that we didnt have. We refused and went to await our transfer taxi. We waited one and a half hours outside then when we went in again to chek we were told that the taxi would not be allowed in because we hadnt paid.
Had we not gone back in the abhorant person on reception would have allowed us to miss our flight because he had blocked our taxi from coming into the hotel.
Eventually we had to pay.
Not nice people and very unhelpful or understanding.

  • Stayed: June 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank stephen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this reviewResponded 14 March 2016

Dear “holly123stockport”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2010

This hotel has everything but nothing like the best of its class. Food was definetely disappointing. It is walking distance to many other hotels and to the Antalya Golf Club which is one of the best in the area. We used the restaurant of the golf club several times for lunch and we were very satisfied with the buffet they had in terms of taste, quality, choice and price. I can not say that it is most competitively priced. But if you monitor the rates sometimes they have bargain prices.

  • Stayed: September 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank edandcrissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this reviewResponded 14 March 2016

Dear “edandcrissy”,

Thank you for taking the time to review your vacation at IC HOTELS Santai. With regret we were reading that the hotel did not fully meet your preferences.

We sincerely hope that the vacation in our hotel left you some pleasant moments to remember and would always be glad to see you again in any of our hotels.

Best regards,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2010

It was our first time in Turkey and this hotel fullfilled our expectations so much that we definitely will come back when we will have an opportunity.

  • Stayed: June 2008, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank mamamarija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this reviewResponded 14 March 2016

Dear “mamamarija”,

Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us.

Looking forward to have a pleasure of seeing you again at IC HOTELS Santai

King Regards
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2009

Me, my wife and my little daughter, just came back from a nice ten days at IC Santai.
It was really a perfect time. It was not so luxury but was perfect for familiar vacations. Lot of spaces, pine trees everywhere, lot of foods, smily serving faces and good cleaness, full of activities, sports lovely music and of course beautiful night shows. Perfect situation and for air conditioning system.
Something very interesting was the bed system in the room. Just twin beds...........For my viewpoint is not normal for family, couples( lots of in the hotel) to sleep in twin beds. Of course that you can mixed them but its not so comfort with a middle line between after this. Maybe the managment team can take in consideration my suggestion to have a double bed and a single one in the room too.
However, everything was in perfect syntonia generally and I would suggest to everyone who wants to spent some relaxing time at IC Santai.

  • Stayed: August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Elti73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this reviewResponded 14 March 2016

Dear “Elti73”,

Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us.

Looking forward to have a pleasure of seeing you again at IC HOTELS Santai

King Regards
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2009

Just returned from a 2 week stay - have stayed in Belek a few times before at different hotels but this was the best - really 5 star!
The staff could not have been more pleasant and helpful. The food was fantastic - not just the huge variety of choices but the quality too!
The relax pool is nicer to still by if you want a bit of quiet away from the "anaimation" - but there a children there even thought he website says that the relax pool is for adults only!
Everything is included in the all inclusive - even a safety box in your room. My favourite tipple is gin and it was Beefeater! My husband likes Campari and that was "real" too!
However - if you are looking to meet and chatto English speakers dont expect that at the Santai - most guest are Russian or Armenian with a few Germans.
Please try to learn to say please and thankyou in Turkish - it's not difficult and it really does make a difference! I found most Russian guests surly and unsmiling - they never said please or thankyou and the barman - though far too polite themselves to say anything responded with smiles and excellent service when we used our few Turkish phrases.
A lovely bowl of fruit and a bottle of wine were in our room for our wedding anniversary during our stay too!
It was very hot up to 47 degrees last Thursday! But there were plenty of umbrellas and loungers and lots of trees around for shade. The airconditioned restaurants, rooms and lounges were cool and pleasant.
My husband played golf on 4 mornings (early!) at some nearby courses - all excellent!
All in all - a fantastic relaxing holiday - Would love to revisit in the future!

  • Stayed: August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SouthWalesGadabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan S, Genel Müdür at IC Hotels Santai, responded to this reviewResponded 14 March 2016

Dear “SouthWalesGadabout”,

Thank you for your feedback. We were happy to contribute to a memorable experience for you, as well as to hear that you loved the hotel and had a fully enjoyable holiday with us.

Looking forward to have a pleasure of seeing you again at IC HOTELS Santai

King Regards
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Belek
0.6 mi away
Club Asteria Belek
Club Asteria Belek
#5 of 89 in Belek
2,334 reviews
1.2 mi away
SENTIDO Zeynep Resort
5.4 mi away
Papillon Ayscha Hotel Resort & Spa
Show Prices
Show Prices
Show Prices
4.5 mi away
IC Hotels Green Palace
IC Hotels Green Palace
#13 of 230 in Antalya
2,067 reviews
0.2 mi away
Crystal Tat Beach Golf Resort & Spa
1.9 mi away
Bellis Deluxe Hotel
Bellis Deluxe Hotel
#27 of 89 in Belek
1,370 reviews
Show Prices
Show Prices
Show Prices

Been to IC Hotels Santai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about IC Hotels Santai

Address: Uc Kum Tepesi Mevkii, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotel in Belek
#17 Business Hotel in Belek
#23 Spa Hotel in Belek
#29 On the Beach Hotel in Belek
#31 Romantic Hotel in Belek
#32 Luxury Hotel in Belek
Price Range: £66 - £205 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IC Hotels Santai 5*
Number of rooms: 510
Official Description (provided by the hotel):
IC HOTELS Santai Family Resort, member of IC HOTELS chain is a five star hotel, located in Belek, Antalya on a 94240 m² area and presents “Ultra All Inclusive” and “VIP Service”. The Hotel is 40 km away from Antalya City Center and 30 km away from the Airport. Constructed on a large landscape, the facility introduces its guests a diverse and a longing holiday with its manicured gardens and walking paths, decorative and leisure swimming pools. To make its guests' stay as comfortable as possible, IC HOTELS Santai Family Resort established "NICO Kids Club " with its sleeping units, game halls, education and skill development centers, swimming pools, aqua game pools, water slides and natural parks. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Travel Republic (UK), Expedia, HotelsClick, Hotels.com, Cancelon, Evoline ltd, Ebookers and 5viajes2012 S.L. so you can book your IC Hotels Santai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ic Hotel Belek
Ic Santai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing