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“May 2014”

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Papillon Zeugma Relaxury
Ranked #16 of 88 Hotels in Belek
Certificate of Excellence
London, United Kingdom
1 review
“May 2014”
5 of 5 bubbles Reviewed 3 June 2014

Just returned from this beautiful hotel. This was out fifth visit. The staff here are without doubt the friendliest and helpful we have ever met, they cannot do enough to make your holiday memorable.
The only thing I wish is that they would be stricter with the dress code in the restaurant in the evening, Ido object to making an effort to dress up and then see men in shorts football shirts and flip flops , I'm sure they would not dress like this to go to a five star restaurant at home.

Room Tip: Rooms on the south side are quieter
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 5 June 2014
Dear Joan C.,

Our team would like to thank you most sincerely for the excellent rating. Your advice about being stricter with the dresscode is already considered by our Management and we took some action about this matter like placing a more illuminating display next to our main restaurant and reminding the dresscode to all of our guests at the main restaurant entrance. We hope to welcome you to our renovated Hotel next year and provide to you another unforgettable holiday.

Friendly regards;

Barış Becerik
Guest Relations Manager
Papillon Zeugma Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,326 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Izmir, Turkey
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 2 June 2014 via mobile

I stayed there for a congress. The rooms are large but old-fashioned and dirty. I could not have a shower because it was broken. There was a construction going just across my balcony so you could not relax there. But most importantly on the last day i got sick and there were no drugs in the hotel, there was an old but very nice nurse who was there to only get a salary, and no doctors so if you get sick there you may endup not so nice. All i asked them was a late checkout to rest in my room until the flight and they rejected it! Would i ever stay there again? Never!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fatih K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 5 June 2014
Dear Mr. Fatih K.

First of all, we would like to thank you for taking your time and writing your opinion about our Hotel. Your opinions are taken under consideration and shared with our staff. We just would like to remind you that the Hotel is not authorised to keep drugs except for first aid and not authorised to give any drugs to any guest, only our Doctor is authorised to do so.
We sincerely would like to inform you that it will be a great pleausure for us to welcome you to our renovated Hotel again and Show you our imrpoved hospitality.

Friendly regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

We just came back from Papillon Zeugma.... I have to say that I was really impressed with everything. The accommodation was great, very clean, very spacious... The staff was extremely helpful and friendly, all the services offered were very professional .
The whole complex is the ideal place for spending a holiday with family.
Many thanks to the whole team from Papillon Zeugma, and special thanks to Miss Gabriela Gradinariu.
I can't wait to go back .

Room Tip: We went for an junior suite, as we were four people. We had plenty of space and everything was great...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cristina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 5 June 2014
Dear Christina L.,

First of all, we would like to thank you for the wonderful review. Gabriela Gradinariu read this review with pleasure and she was flattered. We hope to see you in our Hotel once again and Show you our improved hospitality.

Barış Becerik
Guest Relations Manager
Hotel Papillon Zeugma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

We have just returned from a week in the Papillon Zeugma.
This is the 6th time we have stayed here and I can honestly say it gets better each time.
A special mention about Sanya on Customer Relations, she is wonderful and so helpful and remembered us from our last visit. She is always happy to help and nothing is too much trouble. I hope Papillon Zeugma never let her leave she is one of the best, THANK YOU SANYA!!. Betul in the Lobby bar is marvellous too. Always happy and smiling and even remembered what drinks we had each night (and there were 6 of us). I don't want to give this review really because I want to keep this hotel all to ourselves because it is so good.
Mr Suleman and Nuri from the animation team remembered us from last year.
The staff in the Olive Garden were excellent too, happy and jolly and kept us laughing all through our meal, well done.

This hotel caters mainly for The Russians and the Germans but I must say they seem to love the English. Everywhere we went we were greeted with a smile and everyone was always willing to help. All the staff are fantastic. I cannot praise them enough. We have visited 4 hotels in Belek over the last 9 years and this hotel is the best and the staff are the BEST.
We were 3 couples and we stayed in rooms 2108/2109/2110 from 24 May to 1 June and had the most wonderful time. We will be back next May!

Room Tip: Ask for a pool view room
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Silgrim54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 5 June 2014
Dear Silgrim54,

We appreciate your long, full of compliments review about our Hotel and Sanya was flattered to read your nice words about her. Please remember that Papillon Zeugma Hotel will be renovated in the next winter and will welcome its guests with brand new concept, rooms, units. We hope to see you in our Hotel as soon as possible and Show you our improved hospitality, the entertainment team will definitely remember you again.

Friendly regards;

Barış Becerik
Guest Relations Manager
Hotel Papillon Zeugma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2014 via mobile

This was my 9th visit to the Papillon Zuegma hotel (my families 12th time) and again we had such a fantastic time. This is a fantastic hotel fit for all the family. We arrived at the hotel on the 24th May 2014 and stayed for a week. We received an upgrade on the room and it was kept immaculately clean by the hotel staff.

There is a wide array of food available for breakfast, lunch and dinner from the many bars and the A la carte restaurants are fantastic. We visited both the Chinese and the Mediterranean (Olive garden) on numerous occasions. I would have to say that the Mediterranean was my favourite and the service that we received from Ercan, Aykat and his staff was fantastic. You are able to book the A la carte through the guest relations team. Make sure that you speak to Gabriella. She is able to organise everything for you, a lovely lady who just want to make your holiday special.

Throughout the day they have many activities running near the poolside. They are not pushy and know to only speak to people that want to get involved (they leave my parents asleep on the sunbed). The animation team were truly fantastic this year. Huseyin, Dima and Berkehan made sure that they looked after my sister. Nuri and Yigit were fantastic as usual and even on there days off made some time for me. They are fantastic entertainers and keep everything running happily. Also special mentions have to go to Yana, Vika and Ilona, they were so lovely and felt like family. I hope to see them all again.

This is a fantastic hotel and a fantastic place but the people are really why this is a five star hotel. All they want is for you to have a fantastic holiday. My review does not do it justice. Just go and experience it yourself.

Stayed May 2014, travelled with family
Helpful?
1 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 5 June 2014
Dear Michael S.,

Thank you very much for the good rating and the wonderful review. If we, as Papillon Zeugma staff is able to impress its guests with the same passion since 10 years, this means that we are on the right way. All the staff you have mentioned in your review were flattered to mentioned in your sentences. We hope to welcome you to our Hotel Papillon Zeugma as soon as possible and Show you imroved Hospitality, introduce you our new staff.


Firendly regards;

Barış Becerik

Guest Relations Manager
Hotel Papillon Zeugma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

We (my wife, 3 years old daughter + me) have spent absolutely great week here at Zeugma. I could simplify my comment by saying that all the positive comments here on TripAdvisor are correct and not overstating. I chose this hotel because of these recommendations, I was amazed by the number of people returning to this hotel regularly - and now I understand why.

Nice rooms with big bathroom - 4.5*
Food - 5*
Animation team - 5* (I cannot get that song in the subject of this review out of my head :))
Papy kids club team - 6 stars (I can give 6, right? :))
Each night very nice entertainment in the amphitheatre starting with kids dicso that our little one just loved

Warning for workaholics!! Wifi coverage is reaching as far as to the beach so leave your ipads at your room as it is very tempting.

And yes, ultra all inclusive was very nice - we did not have any need to buy anything extra above the complimentary drinks (maybe wine was not greatest but I am not a wine expert).

We have traveled last week of May14 and were a bit afraid of cold sea and pool but we took the risk - everything was just fine. Its true that our little one did not want to go to the sea as we have wished as it was a bit cold to her but we wanted to avoid main season.

One (and probably the only one) little negative - this early when the sea is not as warm yet, it would be great to have the outside kids pool heated. It was terribly cold, I would not go into it. I know it is probably great during the main season but in May / early June it would be very appreciated by the parents of little youngsters. Our daughter demanded from us to end the day in the indoor heated pool :)

Overall - such a great holiday, so relaxing .They even made ME dancing and singing.. I love Zeugma! Thanks for that.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 5 June 2014
Dear Mr. Thomas B.

First of all thank you very much for choosing our hotel. We appreciate the time you devote for writing this wonderfull review and sharing with us your impressions and ideas. We are happy to hear that you liked your stay and your advice is taken in consideration by our menagment. We are looking forward of welcoming you again in Papillon Zeugma with our improved service.


Best regards

Barış Becerik, Guestrelations Menager

Papillon Zeugma Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 June 2014

We stayed one week in this hotel and we loved it. I have been recommending it to all my family and friends. The service was excellent, the staff were brilliant, the food was lovely and I could not fault it at all. The entertainment group were fantastic and Ronaldo was so kind. We would go back again

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiaam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 5 June 2014
Dear Tiaam,

Thank you very much for the nice, sharp review about our Hotel Papillon Zeugma. Our staff and specially Ronaldo were very happy to read your wonderful words. We hope to welcome you to our Hotel once again and provide to you another unforgettable holiday.

Friendly regards;

Barış Becerik
Guest Relations Manager
Hotel Papillon Zeugma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Papillon Zeugma Relaxury

Property: Papillon Zeugma Relaxury
Address: Ileribasi Mevkii | Serik, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Belek
#10 Romantic Hotel in Belek
#12 Spa Hotel in Belek
#14 Business Hotel in Belek
#15 On the Beach Hotel in Belek
#16 Luxury Hotel in Belek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Papillon Zeugma Relaxury 5*
Number of rooms: 325
Official Description (provided by the hotel):
Papillon Zeugma Relaxury has fully renovated and refurbished. Comfort and luxury is united and created the new concept of the hotel 'Relaxury'. ... more   less 
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Also Known As:
Papillon Zeugma Belek
Papillon Zeugma Hotel Belek

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