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“A successful holiday”

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Papillon Zeugma Relaxury
Ranked #16 of 87 Hotels in Belek
Certificate of Excellence
Bucharest, Romania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A successful holiday”
Reviewed 20 June 2014

A pleasant and relaxing holiday we spent in this resort with my wife and our baby older, at the time, a year and a month. I have met many families with children, even babies smaller than ours, but generally higher. It is very important from this point of view because we do not have to walk too far apart, to get to the pool, the beach, or on the playground! The same aspect is useful for people with disabilities! We were together and a person traveling with crutches and that he did easily. I also met people who could not move than using wheelchairs! Per general deserves 5 stars, courtesy of staff, accommodation, food, bars, swimming pool and landscaped beach. Recommendations and a-la-carte restaurants for diversification, if they have some diversified from the daily menu was very rich anyway! Every night we had a show at the theater every summer, either circus or traditional dances, even a staging of a film, usually followed by live music! A good grade and animation team, who always managed to engage in various activities tourists! The only regret I left there, namely, that the seven days of stay were too few!

  • Stayed May 2014, travelled with family
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Helpful?
1 Thank raz21van
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 28 June 2014
Dear raz21van,


We were very pleased to read that you liked your stay at Papillon Zeugma Hotel and for sharing with us your experience. We will be happy to see you again and to show you the new face of the renovated Papillon Zeugma Hotel.

Our sincere regards,



Sanja Taseva
Guestrelations
Papillon Zeugma Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,397 reviews from our community

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Traveller tips help you choose the right room.   Room tips (195)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Vilnius, Lithuania
1 review
Reviewed 18 June 2014

We stayed for the week in the beginning of June. Everything was at high level. Service was very warm and helpful. Mini club for kids is available from 10:00 to 22:30. Animators was taking care of kinds the whole day, so parents could have some fun and enjoy the games (various and funny) for older. Animators talks in all major languages - no problems at all in communication.
The best hotel we have stayed in Turkey, comparable to Ayscha Papillon :)

  • Stayed June 2014, travelled with family
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Review collected in partnership with this hotel

Helpful?
Thank Vidas585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 28 June 2014
We want to thank you for your nice review on Tripadvisor and especially for your kind words regarding our staff.
It would be a pleasure to welcome you again at our hotel.

Best regards from the Papillon Zeugma Team



Sanja Taseva
Guestrelations
Papillon Zeugma Hotel
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Bratislava, Slovakia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 June 2014

This is simply perfect hotel. Everything is great - rooms, food, staff, superb pools, nice beach and great animation/entertainment. Evening programme was the best I have ever seen in a hotel (moscow State Circus, dance shows with 30 dancers...).

  • Stayed June 2014, travelled as a couple
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Helpful?
2 Thank Jack220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 28 June 2014
Dear Jack220,


Thank you so much for your kind review on Tripadvisor. We were glad to read that we could contribute with our high quality facilities as well as our entertainment program to a perfect stay in our hotel. It would be a pleasure for us to serve you once again at Papillon Zeugma Hotel.


Kind regards


Sanja Taseva
Guestrelations
Papillon Zeugma Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sala, Slovakia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

We would like to thank all the staff in Papillon Zeugma hotel. We have come back from Turkey nine days ago, it was fantastic. It was our second choice for spending holiday in this hotel. We were there last Year also, we were more satisfied with accomodation (we had better wiew from the room), but after the first needed services (like cleaning the carpet ... ) we were absolutely satisfied.
The staff is always friendly and helpful and try to do everything to fill customers needs. We would like to thank animation team, which is help you to spend your free time, especially our thanks belongs to Nuri, Elena and Ronaldo. They dont force you to do anything but they are able to make people want to spend time in their activities....
Evening programmes are also great, absolutely fantastic - professionals are performing their abilities, fun and experience - it is really great.
The food available from 7.00 to 24.00 is evil fantastic.
We will spend our next holiday in this hotel again and we would recommend this hotel to everybody...
Zuzana, Kate, Ema and Hana

  • Stayed June 2014, travelled with family
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Review collected in partnership with this hotel

Helpful?
1 Thank Zuzana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 29 June 2014
Dear Zuzana K,


Thank you for sharing this kind review with us. We appreciate your positive feedback as well as your recommendations very much. Elena, Nuri and Ronaldo are very gratefull for mentioning them in this wonderfull review. We are looking forward to show you once again our friendliness and warm hospitality.


Best regards from the Papillon Zeugma Team



Sanja Taseva
Guestrelations
Papillon Zeugma Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 June 2014

Visted this hotel for 11 nights with friends altogether 4 adults and 3 children age 11- 8. Speedy check in and lovely room, with all the facilities you need for a comfortable stay, air con alittle dated but they are due to modernise the hotel this yr so that will be looked at. Everywhere in hotel very clean from floors, poolside, bars and toilets the housekeeper and ground staff work hard to keep it looking so good. We did have a few issues with the food for the first few days were it was not as good as we would have expected, After visiting several excellent 5 star hotels you do develop standards that we feel were lacking, Variety and temperature of food was an issue and although the desserts look amazing they are very bland and stodgy. we did speak to alot of people in the hotel who had stayed in the hotel many times and they also felt the food was not as good as in previous yrs, so we approached Gabriella at guest relations and what can I say but she was attentive and listened to our concerns and we wrote down all the issues and they were rectified within a few days. Food became hotter and more choice especially the variety of meats so well doen for that. After that we didn't have an issue and enjoyed the food. The waiter work hard clearing tables so whatever time you eat there is always some where to sit. The Al - a cartes were nice and visited all 3 in our stay, The chinese and italian were the best. Now onto the most important bit for us and that is the entertainment. We found this hotel the best for daytime entertainers they wer truely amazing. Nuri, ronaldo, berke, illona, dima, Huseyin and everyone else worked so hard day and night to keep us enetrtained, We joined in some of the daytime activies, boules, darts, shooting and pool games and the enetrtainer became friends towards the end of the holiday, Rhianne, amelia and harvey loved them as we did so thankyou guys. The night time shows were amazing and love the way the ampetheatre is layed out with tables as made you able to enjoy the shoes more. The waiters on an evening were very attentive and knew the drinks you liked without asking. we always satyed for the after show disco and enjoyed dancing and mingling with other guests. The Only issue we did have which wasn't resolved was the branded drinks. We would expect that branded drinks that are included in your A/I package be available in all areas and bars. This was not the case a few of us drink Jack daniels and found it was only served in the lobby bar. As we spend all our time at the pool where the entertainment was we found that we could not access this. We didi approach management about this but the issue was never resolved. I feel you do need to look at this. Overall and excellent hotel that we would have no hesitation of returning if the price was right, or recommending to friends

  • Stayed May 2014, travelled with family
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Helpful?
4 Thank TheNobles1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 7 July 2014
Dear TheNobles1!

Thank You for your review. Its very nice to hear, that you enjoyed cleanliness of our hotel, we will do our best to keep our territory always clean! Also thank you for good words about our animation and entertainvent, we will transfer it to them!
All Your wishes would be taken to an account!
We will be happy to see You next year in Papillon Zeugma!

Best regards,
Dmitry Tsanava,
Guestrelation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 June 2014

Stayed at the Zeugma with Wife and 2 Children (14, 15).. Had a blast.

Food was pretty OK... certainly not like some of the other 5 star hotels in Belek. Good Chinese restaurant though. Rooms were pretty good. Had the family Duplex and the room had everything that we needed. Wifi was good throughout the hotel and in the room.

Best thing about the trip was the entertainment team for sure... Brought a lot of energy and fun. Sefa is a good lad.. The whole team engaged really well (Sefa, Nuri, Sasha, Dima, Elana, Stunning Vika, Yana, Efe & Suleyman). Lots of fun with the activities....Good grassed area for football. If it wasn't for these guys it'd have probably got a 3-4. Thanks to all of them. Ronaldo thinks he's the real deal though.. Enjoying laughing at him :-)

Pool was cold but you jump in and crack on... Good fun on the slides.

Evening entertainment was open in the Bar area with the Entertainment team but not in the outside... (Out of season). Nights were coldish outside.

Stayed for 10 nights..... Think I would need more to do if I stayed longer or if in the summer.... and probably need a bigger pool area....But made the most of the Tennis, Basketball, Pool, Football, etc.

Would go back again in out of season but not peak.

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 29 June 2014
Dear Steve B,

Thank you very much for your nice feedback on Tripadvisor. Every positive feedback motivates us more to provide an excellent service to make our guests feel comfortable and welcome. Our Animation Team was more than happy to see their names in your kind review. Looking forward to welcome you again in close future and ofer you once again a lot of fun and joy with our excellent entairtainment team and our well known turkish hospitality.

Kind regards



Sanja Taseva
Guestrelations
Papillon Zeugma Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2014

Our stay at Papillon Zeugma was brilliant. The hotel was good, staff friendly and helpful, food was great and the entertainment was excellent. They used to put on evening shows for the family which I think were very entertaining for the whole family. They had a kids club which had various activities and the staff there were brilliant too. I would have no hesitations in recommending this hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Kavita G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this review, 29 June 2014
Dear Kavita G,

We want to thank you for your kind review on Tripadvisor. It is our aim to provide our guests a nice stay at Papillon Zeugma Hotel where they can enjoy various facilities. We are pleased to know that we especially impressed you with the service quality and that you will not have hesitations to recommend our hotel. We will be happy to see you once again and welcome you with the brand new face of Papillon Zegma.


Best regards


Sanja Taseva
Guestrelations
Papillon Zeugma Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Papillon Zeugma Relaxury

Property: Papillon Zeugma Relaxury
Address: Ileribasi Mevkii | Serik, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Belek
#10 Romantic Hotel in Belek
#12 Spa Hotel in Belek
#14 Business Hotel in Belek
#15 On the Beach Hotel in Belek
#16 Luxury Hotel in Belek
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Papillon Zeugma Relaxury 5*
Number of rooms: 325
Official Description (provided by the hotel):
Papillon Zeugma Relaxury has fully renovated and refurbished. Comfort and luxury is united and created the new concept of the hotel 'Relaxury'. ... more   less 
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Also Known As:
Papillon Zeugma Belek
Papillon Zeugma Hotel Belek

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