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“Wonderful holiday experience at Papillon Zeugma Belek Turkey”

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Papillon Zeugma Relaxury
Ranked #7 of 93 Hotels in Belek
Certificate of Excellence
Reviewed 12 July 2014

If you look for a nice experience on the Turkish seas side, you may try the Papillon Zeugma hotel in Belek and you' ll not regret the choice ;)
We have been in Papillon Aysha too, few years ago but from our perspective, Zeugma was a beter experience.
The hotel has a very nice location, nice architecture, BEST ANIMATION TEAM we ever met so far :)))) composed by very friendly people funny, dedicated to their job. Nuri ( the funniest and genuine guy :) Elena ( always smiling, willing and curious to learn new words in the tourist's native language every day :) Dima, Ronaldo, Sasha, Efe, Jana are only few of them (sorry for not mentioning all of you but ALL of you are great ;)
Lovely animation activities for all age categories (kids, teenage, adults) high quality evening shows ( 14 different shows) with external acrobatics, musicals, sketch, different kind of tematic parties ("oldies but goodies", foam party, karaoke, garden party etc)
Kids & teenage clubs with very carefull and dedicated animation staff (very nice and diversified activities for kids and evening shows or parties for the little tourists. Miss Jana is leading the teen age club and as I've noticed, she is very appreciated and loved by her little guests ;)
Live music in different hotel areas (live piano music twice per week, live music at the lobby bar, in the main restaurant-outside area or after show or in the disco area).
The food and beverage department offers indeed a high class ultra all inclusive service (HCUAI) with very diversified and tasty food and beverage choices (different special evenings in the main restaurant: mexican, asian, turkish, fish and sea food evening etc). The hotel has also 4 a la carte restaurants (nice experience at each of them if you look for some quite evenings with best service too :) The HCUAI provide also free room service between 12-6 a.m. ;)
Another advantage would be the 2 big pools one in the main animation area ( in front of the main building) and another one in the garden area, a quite zone with less people and cooler water due to lot of shadow during the daytime for nice afternoon relaxing time.
Compared with other hotels ( same category) the Papillon Zeugma hotel has lot of green areas which provide nice shadows during the very hot days.
The hotel is very clean ( all areas not only the rooms) the personel is very helpful and willing to support you in everything you would need during your stay.
Zeugma hotel is not as huge as other hotels and therefore it provides better services compared with other hotels and also gives you the " family like" feeling....
Last but not least, the venue in Turkey from the airport to the hotel is extremely well and efficient organized, lot of nice people are guiding you on each step. I was very impressed also by the Guest relation staff who welcome you in a lovely way, by offering you some refresher drinks in the longe area while they fully take care of your hotel check in :) Really best Guest Relation service so far :) For them, there is nothing impossible :) their task is to make the tourists feel like home, feel comfortable, feel happy and they did it successfully! For Romanian tourists there is another nice advantage....in the Gest Relation department ( located close to the reception) they may find Gabriela, a Romania young girl with a wonderful smile and amazing eyes ;) so helpful, so kind, so supportive in every request she receives. Very good choice and smart decision of the General Manager, to hire a Romanian young lady in the Guest Relation department, taking into consideration that there are lot of Romanian guests in Papillon Zeugma.

The good news is that the hotel will be FULLY renovated from November 14 to April 15 and according to the pictures with the new look I saw, it will look amazing, fully new, brighter, nice colors and better room design.....basically it will be a renovation from scratch!
As so far it was the best experience in a Turkish sea side hotel, for sure we' ll come back next year
Enjoy your holiday in Papillon Zeugma. You' ll not regret the choice ;)

Room Tip: Corner suites see side are very large and sunnier. Regular rooms see view (located in the main buil...
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  • Stayed: June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Cecilia I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this reviewResponded 17 July 2014

Dear Cecilia I,

first of all let us say thank You for so positive and helpful review, Your opinion is very important for us. Gabriells was flattered reading Your comments. We also will transfer Your words to all our animation team, they always trying to do their best to make You entertained. And ofcourse thank You for so good words about our food and service, we are upgrating our service level each day to make our guests happy.
We are waiting for You next year in renewed Papillon Zeugma.

Best regards,
Dmitry Tsanava,
Guestrelations.

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Reviewed 11 July 2014 via mobile

We returned from our first visit to the papillon zeugma hotel last Sunday and it's likely we will Definitely return there in the future. We spent two weeks there from 21st June till 5th July 14. Where to start?

Accommodation: although a little tired the rooms were fantastic in terms if size. We were located in a family room in the blocks outside the main hotel. The rooms were large with excellent air con and facilities. Whilst I say the rooms were a bit tired I'm aware that the hotel is due to be refurbished at the end of the year ready for next year. I am excited to see how this turns out as the plans look great.

Food: buffet style main restaurant selection of food was extensive maybe not everything to our families taste but certainly something for everyone. The restaurant had special Mexican and fish nights where again the selection of food was immense. Outstanding service from a young man by the name of Mustafa he deserves a wee mention he had a lovely table manner. There are four alacart restaurants all of which were very nice. Although the menu remained the same in each of them for the duration of our stay. This is just a small criticism as the food served was of an excellent standard. As was the service by the staff.

Bars: all the staff within the bars in the hotel were helpful and very nice. Again outstanding service from a young man by the name if Erhan in the pool bar who always had a bright smile for his customers.

Pappy club: we had two boys 8&9 years with us. Both of whom were rather reluctant to go to the kids club before we got to turkey. However upon arrival and having a taste of what activities were on offer both boys were at the pappy club on a daily basis. Even having lunch with the club facilitators. Sorry I can't remember any of the girls names who made the boys holiday so enjoyable as there were so many. We cannot thank them all enough as happy kids on holiday are happy adults on holiday

Last but absolutely not least..... Entertainment: the entertainment we enjoyed in the hotel over our two weeks there was by far the best entertainment we have experienced on any holiday so far. We have travelled to many places over many years and I can truly say that the entertainment in the hotel is first class. There are shows that I assume are brought into the hotel and productions such as the Lion King, Moscow circus, Bejing circus were excellent. The animation staff also worked very hard having productions of their own like Mamma Mia & Mr Zeugma to name but two being brilliantly presented as well as very entertaining and funny! My partner was gently persuaded by the one and only Nuri to take place (rather reluctantly) in Mr Zeugma!!!! This was hilarious for the boys and I to watch Also to mention that all entertainment was appropriate for the eyes and ears of the children. Well done there too.

The animation and entertainments team work so hard to ensure all the guests are taken care of and encourage everyone to get involved in activities all to enhance their holiday and stay in the hotel. Special thanks of course to Nuri he is a lovely guy and a great asset to your hotel. Hold in to him he's a gem who knows how to involve everyone and keep guests entertained. Ronaldo and Sasha made our mornings with the crazy pool games. Victoria and another girl who's name has escaped me attempted to keep our figures in check with their daily aqua aerobics and fitness. All the staff work really hard over long hours but remain cheerful and helpful.

Overall we as a family would congratulate the hotel and the staff all of whom are a credit to the hotel. We would not hesitate in recommending the hotel to others who are looking for a friendly family orientated holiday. We will definitely return and look forward to the unveiling of the new look next year.

Stayed: July 2014
1  Thank Loopyloo2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this reviewResponded 12 July 2014

Dear Loopyloo2222,

Thank You for so rousing review, it was really nicely to read it. We are very happy that You enjoyed holiday in Papillon Zeugma. Thank You for good words about our service and staff. Also we will transfer Your comments to our animation team, they well be pleased.
We are looking forward to meet You again after refurbishment in 2015!

Best regards,
Dmitry Tsanava,
Guestrelations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

We had a holiday in Zeugma 2 years ago, n came back in 2014 again,the first time were excited to see how the animation team was great,the food,it's difference from other hotels'food. the hotel is enormous, very clean n as my dad says there is nowhere good stuff n animation team like in Zeugma.the stuff really cares of u, ready to help. as for the animators.they became as a part of our family.My mom says when she meets Nuri she feels as if she came back home;) from guest relation Miss Gabriela was very helpful,I llnever forget her!I like in Zeugma Night parties : garden party, white party. In other hotels in Turkey we didn't come across such kind of parties n food like in Zeugma.

  • Stayed: July 2014, travelled with family
    • Service
Review collected in partnership with this hotel
2  Thank 25Eli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this reviewResponded 11 July 2014

Dear 25 Eli ,

First of all we would like to thank you for the short but shining review. Our staff was happy to read your nice words, so as Nuri and Gabriela. We hope to see you in our Hotel in the closest future and show you our improved hospitality one more time.


Serkan Koç
Asst. Guest Relations Manager
Papillon Zeugma Hotel

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Reviewed 9 July 2014

Excellent hotel for families with kids, the animator team is great, very nice people, especially Mr. Nuri :), very nice rooms, big restaurant, every night different shows, they are 14 different shows.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Poenaru R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this reviewResponded 10 July 2014

Dear Poenaru R,

We are very happy, that You enjoyed our animation, evening shows and entartainvent generally! Looking forward to see You again!

Best regards,
Dmitry Tsanava
Guestrelations.

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Reviewed 8 July 2014

Was a lovely holiday week spent in June.
This was our first stay at this resort, the service was fantastic from our arrival when we were met by Gabriela from guest relations. We were checked in within minutes and shown our room.
Room was nice, spacious and cleaned brilliantly every day. Fabulous bathroom, fresh towels.
Food and drinks were all excellent. Good quality, fresh and a good variety of food. There is a Pancake Lady, lot of cakes, ice cream, donuts, fruits served at various times during the day. The outdoor BBQ area was great, and on various evenings there is a theme – Turkish/Seafood/Chinese.
Very good entertainment. The entertainment team was marvelous. Activities were everything you imagine, from Yoga to water gym, to water polo and football, and also dart.
Nice swimming pools, facilities, and beach. We loved the beach, with good sun beds and shades.
Our youngest one really enjoyed the Pappy Kids Club, where all the kids are taken care of for all day long.
Great staff. Always smiling and patient even though our toddlers did not always behave the staff is very understanding and warm. We even got late check out with no additional costs which were again a great thing that this hotel gave us. Most staff members spoke English, some not so well, but they all try and make an effort, and once they know your drink order, they remember it each time!
A really great, professionally run hotel. Managers were everywhere, and they were certainly not scared of getting their hands dirty and serving you!
An improvement suggestion: the beach...there are a lot of rocks just near the sea...maybe you can find a solution to remove.
We would come back here again next year.

  • Stayed: June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
4  Thank Liviu B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this reviewResponded 10 July 2014

Dear Liviu B!

Thank You very much for so positive review!
We are really happy, that you enjoyed Your holiday in Papillon Zeugma! Its a big pleasure to hear such good words about our stuff! We also happy, that You found our animation so good and active! We will keep and increase our service lvl, to make You happy!
Waiting for You next year in Papillon Zeugma!

Best regards,
Dmitry Tsanava,
Guestrelations.

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Reviewed 7 July 2014

We had a nice holiday,everything was ok. Our babygirl enjoyed it too.The room was large enough,we had a little problem when we arrived,babybed was missing,problem has been solved in about 15 min.Restaurant was good, you have a lot of choices,I loved the Gala Night,especially the sweets corner :-)) Animation was present,but we did not participate to any activities,so I can not tell much about it.We only participated to mini disco,our baby girl enjoyed it very very much.There were almost only russian tourists,but this did not bother us.

  • Stayed: June 2014
    • Cleanliness
Thank Cristtni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this reviewResponded 8 July 2014

Dear Cristtni,

Thank you very much for taking your time to write this kind review about your recent stay in Papillon Zeugma Hotel. We are happy that we could meet your expectations and contribute to a nice family holiday. Looking forward to see you again in Papillon Zeugma and show you our improved hospitality.

Best regards,


Sanja TASEVA
Guestrelations
Papillon Zeugma Hotel

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Reviewed 7 July 2014

It was our first time to Papillon Zeugma and after we read lot of reviews about this hotel we decided to spend our holiday in this hotel. Miss Gabriela, from Guest Relations was waiting for us and she did the best for us to feel good during the whole holiday.She greeted us in an amazing way..i visited many hotels but in none we were greeted like here. Gabriela gave us all the information that we needed about the hotel and also made us feel very special in this hotel...
About the hotel everything is nice .. especially the a la carte restaurants. Italian restaurant was the best, Gabriela made us a surprise for our anniversary and we had a wonderful evening in this restaurant. The main restaurant has lot of good food,also during the day time there are lot of bars outside where we could eat. Amphitheater is big and nice but i would like to see more interactive activities made by animation team with guests..Beside this it was a god holiday but not excelent !!!,

Beach and animation .. disappointing ..
animation ... very low .. almost nonexistent, and the beach full of stones
for August will definitely choose another hotel
Instead a great addition to Gabriela ... that's us was really helpful!
Thank you Gaby By procurror ( facebook )

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bbecerik, Guest Relations Manager at Papillon Zeugma Relaxury, responded to this reviewResponded 10 July 2014

Dear Alex D.,

First of all, we would like to thank you for taking your time and writing your holiday experience that you have had in our Hotel Papillon Zeugma. Our main aim about Guest Relations in our Hotel is to have staff who have the same nationality with our guests, that is why we have an International Guest Relations team.
We would like to inform you that your critics about our beach and our Entertainment will definitely be considered and actions will be taken.
As you may have heard, Papillon Zeugma Hotel will go under renovation on 17th of October and will enter the 2015 summer season with its brand new face, we hope to welcome you to our renovated Zeugma and show you our improved Hospitality.


Friendly regards;

Barış Becerik
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Papillon Zeugma Relaxury

Address: Ileribasi Mevkii | Serik, Belek 07500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Serik District > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Belek
#6 Spa Hotel in Belek
#7 Luxury Hotel in Belek
#7 On the Beach Hotel in Belek
#10 Romantic Hotel in Belek
#14 Business Hotel in Belek
Price Range: £123 - £418 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Papillon Zeugma Relaxury 5*
Number of rooms: 325
Official Description (provided by the hotel):
Papillon Zeugma Relaxury has fully renovated and refurbished. Comfort and luxury is united and created the new concept of the hotel 'Relaxury'. ... more   less 
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Also Known As:
Papillon Zeugma Belek
Papillon Zeugma Hotel Belek

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