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“Great Hotel”

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Regnum Carya Golf & Spa Resort
Ranked #4 of 87 Hotels in Belek
Tel Aviv, Israel
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great Hotel”
Reviewed 21 July 2014

I have been in this hotel withe my family (two boys at the ages 6 and 4) for 5 days. The hotel is really beautiful, new and in very high standards. The rooms are huge, and the mirror TV is spectacular. We received a golf room with a sharing pool which was amazing (I think it was an upgrade but I'm not sure). The pools and the aqua park were great, plenty of space and you don't feel crowded although it's the high season. The food is excellent and there are nice shows during the evenings. The adventure park is still under construction but it didn't bother us during our stay.
There are few very minor things that can be improve but still will not change the fact that this is an amazing hotel:
1 - The kids club - There is an amazing kids club, but all the activities are in Russian. It's true that around 90% of the guests were Russian speakers but it's a shame that there were no activities in English.
2 - The shuttles - In case you were in a distant golf room you must use the shuttles all the time because of the long distance from the room to the other parts of the hotel. Taking a shuttle from the pools or the dining area to your room can be frustrating, since they are not regularly available, and you have to try and hunt one. I think the hotel can arrange phones on the shuttle stations, that will allow the guest to order a shuttle and save time.
3 - The service - the service was OK but in my opinion such luxury hotel should invest in training to the staff in order to improve the service level.
I will definitely highly recommend this hotel.

Room Tip: Golf room with a pool are great as long as they are not distant from the main area.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank ykngil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this review, 22 July 2014
Dear ykngil,

Thank you so much for your review and comments. We really appreciate the feedback you have given, it is very much valued in order to improve our guest experience. However, we are glad to hear that you enjoyed your stay with us and managed to enjoy our hotel and facilities. From all of us here at Regnum Carya, we would like to thank you once again and look forward to welcoming you back hopefully in the near future.

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,796 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (234)
Date | Rating
  • Arabic first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 July 2014

This is an outstanding hotel which oozes quality and luxury throughout.

The all-inclusive package is the best we have ever experienced, with all premium and international branded drinks included, such as Grey Goose vodka, Tanqueray and Hendricks gin and good quality champagnes. Even snacks are very good with poolside bars providing branded soft drinks and Magnum/Cornetto ice creams rather than only local produce.

The rooms are very spacious and comfortable, including a large dressing area and huge marble bathroom which is very well appointed and provides all you need (even likes of shaving products and toothbrush etc). Extremely comfortable beds, with a pillow menu to choose from.

Lots of lovely touches like poolside service of fresh fruit and frozen cocktails to keep you cool, water fountain shows every night and plenty of golf buggies all day to transport guests around the vast grounds.

Facilities are fantastic including an excellent spa, large waterpark with several slides, a very modern and huge kids club with indoor and (shaded) outdoor play areas, a private beach which has been topped with white sand and a fantastic pier with plenty of sun loungers, a large and fully stocked bar area and several access points into the sea. A great place to chill out and catch a breeze to cool down!

Food is very good. Different theme each night in the man buffet restaurant, such as seafood, Asian, Tex-Mex, Italian. Great selection of good quality food. There are four A La Carte restaurants to choose from, for which there is an additional charge of 15 Euro per person for each visit. We tried three of the four and found the food and service to be excellent.

Only one slight concern really and it is a minor one. I am not sure of this hotel’s target market, geographically. The signage is written in English and many of the hotel’s reception and guest relations staff speak English. However, the entertainment staff and Kids Club staff appear to be predominantly Russian. During our stay, the vast majority of the guests appeared to be from Russia, Kazakhstan and the Balkans. There were very few guests from Western Europe and only one or two other families from the UK, which meant that our son struggled to take advantage of all that was on offer for kids, as none of the other children spoke English. I think the hotel (and certainly the morale of the staff) would benefit from a greater mix of Western European guests. I mention staff morale because we were very often appalled by the lack of respect, manners and common courtesy shown towards the hotel’s staff by many of the guests, which is perhaps a cultural issue in some regions. Please and thank you go a long way to show your appreciation of the hard working and very pleasant staff (particular thanks to Pool Boy Tarik, who works incredibly hard and to Ramazan, our favourite waiter who always "high-fived" our wee boy and always provided great service).

Overall, a top end hotel that will not disappoint. We will however only be back if a mainstream UK/Western European operator offers this hotel in future, such as TUI, to ensure a better mix of cultures amongst the guests.

Room Tip: The golf villas are outstanding, with a large private pool area accessible directly from your terrac...
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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank weegiewanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this review, 22 July 2014
Dear weegiewanderers,

We are delighted to read of your positive experience, and so very pleased that you enjoyed our hotel and its facilities as detailed in your lovely and comprehensive review. We very much hope that you will give us the opportunity to welcome you back at Regnum Carya, hopefully, in the near future.

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 July 2014

I will be as honest as possible while writing this review:

We are a couple who booked this hotel for our honeymoon 5 months in advance.
Researched well prior to booking, as we have been to over 15+ hotels in antalya and wanted a hotel that could beat other hotels for our special stay.
We was aware that the hotel would open it's doors in April 2014 being a new hotel so we looked at the FACT SHEET prior to booking.

(By the way fact sheet keeps changing)

Positives:
Warm welcome on arrival, received flowers (nice touch) and had a room upgrade to a swim up room as part of the honeymoon concept.

Service is very good, quick.
I would rate it 5 stars. The workers really are excellent.

Clean hotel all around being new and very well maintained.

----------------------------
Negatives:

Honeymoon concept fact sheet included some of the following which we did not receive:

1)Says special room decoration balloons, special bed sheets etc)
2) complimentary alacarte reservation with special decorated table and a bottle of sparkling wine. (Booked onto the chinese alacarte there was no special decorated table, we were seated to be given a menu with extra prices for food which we did not ask for.
Was then moved to a different area.

Next day: fish ala carte
Asked for rose wine and was told it was €30 euro extra!!!
Did not make a fuss so just ordered basics.

3) scented candles in bathroom??? (Really)

4) Tree planting service at carya golf ????

Fact sheet stated Corona as beer however no corona as there has been a problem with importing corona into turkey we was told.. The question is: why advertise onto your fact sheet when you fail to provide as many people are selective and make reservations into a hotel according to what it provides!
Again did not fuss.

Now breaking point:
They even want €5 for redbull.
Really, so how is this luxury all inclusive.
Rixos premium belek, cornelia diamond, calista luxury,
Rixos sungate, titanic deluxe, susesi luxury, all provide this and they do not advertise themselves as 5+ luxury all inclusive.

Food: standard, yes you should not leave away feeling hungry but nothing special.
Never seen any seafood (prawns) for dinner. (Sometimes baby shrimps)
Alacarte restaurants has no theme to it.
All ambiance the same just different menu.
Please check other hotels alacartes ambience before you book, you will see what i mean.

Turkish bath hammam: the worst i have seen. What a let down.


Overall, if you have not been to other 5* hotels in belek you probably will leave away thinking it's the best, but go to the others and when you compare together you will see which ones are really luxury all inclusive.
By the way we are turkish ourselves from the United Kingdom.

If it was not for the kind attentive staff, i would not even rate it 2*.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank londonuk88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RegnumCRM, Генеральный директор at Regnum Carya Golf & Spa Resort, responded to this review, 13 October 2016
Dear londonuk88,
We will celebrate 3. Birthday of Regnum soon, and now are preparing loyalty program for our Repeat Guests.
The most important for us is Your opinions as a guest, who was unhappy with his stay and wrote on TripAdvisor such a negative comment.
Believe us in all amount of positive feedbacks it is very disappointing to know, that we have guests not satisfacted with our servises.
We would like to ask You to give us one more chance and write en Email on guestrelations@regnumhotels.com to discuss with you personally. Thank you very much for attention and time.
Sincerely your Regnum,
General Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 July 2014 via mobile

We been in this hotel for 5 days
The pools the slides the staff evry thing is amazing
Only the cold pools at the spa are need to cheng
It amazing hotel
Ther is halicopter and whit sand at the sea and trampolina in the sea and surf pool and lot of activitis
Did i say its amazing ?

Stayed July 2014
Helpful?
6 Thank 123455666788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this review, 22 July 2014
Dear Guest,

We really appreciate your kind words about our hotel, it is lovely to hear that you are enjoying your stay in our hotel. Thank you again for the taking time to share your experience – we hope to welcome you back soon.

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 July 2014

amazing facilities, great service.this resort has taken all inclusive to another level, the only problem i had is wifi signal which i needed to roam the property to find... another thing , the room amazing multimedia system has only turkish and rusian media content, so i connwcted my laptop to it but surprise, the IT guy has blocked streaming content, so dont think of using popcorntime... hope this will be fixed untill next year vacation, cause im defenetlly comming back.

Helpful?
3 Thank SlothGoneEating
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this review, 22 July 2014
Dear SlothGoneEating,

Thank you for taking time to share your experience here. We are delighted that you enjoyed your vacation and enjoyed our luxury all inclusive concept. With regards to wifi coverage, I am sorry to hear you had connectivity problems. I am not currently aware of any problems with our network, however our technical team are on hand 24 hours a day to help resolve any issues. Thank you again for choosing us, and I hope that we will be lucky enough to welcome you back in the near future, here at Regnum Carya.

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Helsinki, Finland
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 July 2014

The room was very spacious, clean and cozy. The room has walk in- closet, big bathroom and enough space to hanging around. Beds were excellent, you will sleep well. Service all over the hotel was gorgeous. There were different themes in buffet so you do not have problem to eat there every night. I really loved Macaroon- cafe. Pool area was nice, also the whole atmosphere in the hotel. I enjoyed my trip there.

Room Tip: Rooms to the pool area, you can also see the sea.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MissBogey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this review, 22 July 2014
Dear MissBogey,

Thank you for sharing your experience we really appreciate it. It’s great to hear that you loved our Patisserie Macaroon and thoroughly enjoyed the atmosphere in our hotel. Thank you for choosing Regnum Carya and we hope to welcome you back again one day soon.

Kind Regards,

Tunahan Dogan
On behalf:
Hakan Duran, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amman, Jordan
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 July 2014

Me and my family just got back from an 8 days holiday at Regnum Carya Golf and Spa Resort, i am just speechless everything was outstanding from the service to the food to the entertainment you just never get bored since there is always something to do. my favorite thing was the crazy river it was really a once in a lifetime experience. all the staff were amazing but i would like to give a special thanks to Nareen in the reception she helped us a lot through our amazing stay in Regnum.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lanajarrar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this review, 8 July 2014
Dear Ianajarrar,

Thank you so much for your review. We are so glad to hear that you have enjoyed staying with us and especially glad to know you enjoyed our Crazy River ride in our Aquapark. It is also lovely to hear that you found our food, service and entertainment outstanding. From all of us here at Regnum Carya, we would like to thank you once again and look forward to welcoming you back in the near future.

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Regnum Carya Golf & Spa Resort

Property: Regnum Carya Golf & Spa Resort
Address: Kadriye Bolgesi, Uckum Tepesi Mevki, Belek 7500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 87 Hotels in Belek
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Regnum Carya Golf & Spa Resort 5*
Number of rooms: 533
Reservation Options:
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