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“4.5 hopefully a 5 next time”

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Regnum Carya Golf & Spa Resort
Ranked #3 of 94 Hotels in Belek
Reviewed 7 August 2014

Hubby and I booked a 10 night stay from June 5th through Monarch holidays we had a good flight we choose the extra leg room seats and a shuttle transfer with just us and another couple so we had a speedy transfer and arrived in time to check in, enjoy 2 glasses of bubbly and be shown to our room by a warm and friendly staff, we were in the buffet restaurant by 9.10 not bad considering we landed at 7.30 great start.
The Regnum is on a huge plot of land and is every bit as stunning as the photos show, orchids everywhere and the design features are very impressive. The fountain show in the evening was brilliant .
Ok I will try and put some order into this review
Rooms
We had a standard golf view room the bed was very comfortable which is a must for me as I get a lot of back pain, good pillows with menu if you want something differant. Well set up for all your gadgets usb charging points and plug adapters in the room, tv in the mirror saves space. Our balcony only got very early sun but we prefere the lovely mountain views to the sea view, the aircon was one of the quietest we have had and worked well. The bathroom was large 2 sinks, large bath, seperate large shower and toilet separate glass door. There is a wide range of toiletries which most hotels now stock in rooms so no need to bring your own though my hubby has to use better razors than they provide. My sensitive skin did enjoy the Bvlgari shower gel and body lotion very nice and an expensive brand and replaced daily. You will need to bring hair conditioner none provided, The hairdryer was ok better than most hotel ones but I have long thick hair and always take my own.
Good tea and coffee set up mini bar good but would be nice to have mini bottles of wine (if they want to be as good as the Maxx and other top hotels), they included crisps, choc bar, nuts and a fruit bowl.
One slight negative is that they had too much furnture in the way when we went to the balcony the work desk was taking up too much space maybe a pull out one whould be better.
We were on the 4th floor at the end of the corridor no noise as the hotel had the good sense to carpet the corridors the room was kept very clean by our maid and well stocked up.

Food
We went to the Italian one evening the food was very good but they were having a special evening which was like a buffet you helped yourself to what you wanted we expected and wanted to be served so it spoit it for us as it was noisy more of a family atmosphere which some may like but we were hoping for a more intimate meal. The food did taste great so we had some more wine which makes everything better. We would pick a normal evening next time.
Chinese was good and filling the service was excelent very friendly both of these restaurants over look the fountains which made a good backdrop when sat outside for the meals.
The main buffet had a good choice of food that was reasonably hot for buffet food and well cooked. They could do with more seating outside the last night we had to eat inside as there was nowhere left I hope they use the other side of the restaurant over looking the family pool for outdoor overspill as there is plenty of space to do so. The service was hit and miss one night exceptional but the young man was going on holiday for a week so we did,nt see him again, one night was terrible, a group of 4 men were very demanding and rude holding up large notes and constantly wanting drinks like every 5 mins, the waitor stopped in the middle of serving us and went to them I got up and helped myself in the end. We did complain and did not see it hapening again we would put it down to lack of training and the tips being too tempting.
The Gusto at lunch time had lovely food cooked to order very good steak, fish, burgers,pizza, pasta etc. A very nice patiserie beautifully decorated. We did,nt eat at the other places.
We were surprised that they didn't, have a 24 hour restaurant (if they want to be the top hotel).
Pools
We always stayed by the adult area on the double sunbeds with a thin mattress but lots of cushions we manage to get one every day even after 10.30. I really hate the hard sunbeds so many hotels now have I don,t understand why luxury hotels think you want to lay on a hard sunbed all day.
The pool service was brillant there were 2 main guys who were very friendly but professional and looked very smart nothing was too much trouble if they notice you were awake they would ask if you would like somthing or they would offer fruit, loved the frozen crushed kewi, cold flannel, sunglasses cleaning, but we were never disturbed if resting. We liked the beds that are in the shallow part of the 2 main pools nice for sunbathing. Really liked to swing seats around the pool areas very comfortable.
You are spoilt for choice if you like the waterslides, wave pools, rapids, we did,nt use these but they looked good and well manned for safety. There looked to be very good children facilities and plenty to do if you wanted.
Drinks
There were are large choice of imports, good wine, well made cocktails and a huge range of teas.
All served with nuts,chrisps,or little biscuits.
Red Bull and some normal bottled beers extra and some top line spirts and champagne.
They have a good amount of bars to drink from but hardly anybody drinking in them, but served by some great barman. The main bar was quite busy when the live music was on but no atmosphere when it finished we only had live music 3 times during our stay.
I did not like the seating at the amphitheatre just cushions on concrete so we left after 15 minuets, afterwards the nightclub area held some parties after the shows why when the weather is warm? You want to be outside not stuck inside, and the noise level was terrible louder than many clubs and I like loud music. We were very disappointed that no party was held outside even the pool bar had very quiet music that did, nt give a holiday feel, the grounds are beautiful the lights through the forest were very pretty it all felt beautiful but dead ,we were told it was a golfing hotel and they wanted a different feel to the hotel than others. 2 corporate events were held outside,then on the day we left we were told they would hold an outdoor party so we are pleased they recognised the need although too late for us.

The pier is very large the sun loungers hard but some nice seating around the bar we spent a nice evening with Genna and Gary from Scotland again only us and another small family there.
The white sand around the sun loungers on the beach looks lovely but we didn't spend much time on them hard beds again. Though there are pavilions I think they were 150e .
On the whole we were impressed with the Regnum it had only been open 8 weeks so we knew there might be a few things not quite right, hotels need time to see what guest want. The staff on the whole were excellent some from the Serenity and Maxx Royal they were well trained and seemed happy. Drinks and food very good, wi fi hit and miss so if they have now decided to give guests a better evening experience we would be very happy to go back next year and hope to give a big 5 rating.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
10  Thank krazykaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this reviewResponded 13 August 2014

Dear krazykaz,

Thank you for taking the time to post your comments regarding your stay with us. We very much value your feedback as it gives us a chance to evaluate guest's satisfaction, however we we are glad you enjoyed your stay overall and would love the chance to welcome you back at Regnum Carya.

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager

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899 - 905 of 2,223 reviews

Reviewed 6 August 2014

We went for a week with our daughter of 8 years. First impression of the hotel was very good, it seamed very high tech and posh so to say. We booked it through the travel agent and were forced to take all-in package although we never do, but we we reassured that it'll be fantastic at this kind of hotel. We were very disappointed by the service. Once we were at the big family pool for 3 hours and nobody passed offering any drinks. At the beach is the same story: you have to jog to the bar to get a drink, they themselves never come to offer you refreshments. (I have health condition and can't walk a lot and long distances, neither I wanted to in that heat. The hotel is big, so it is a lot of effort).
The same situation with the towels. They make them available but you have to take and carry them yourself (not like in normal 5* hotels, where they help you to settle in and make sure that you have an umbrella above your head and everything you need. At so called Aqua park the bar was closed at least until 10.30 and there was no way to get any water. They also close the water slides between 12-14 o'clock. In general there is not enough waiters and they are not educated. Sometimes it was a struggle to get a fork at the breakfast.
Although they were obsessed with cleanliness, the way it was done was very improper: the minute we've opened the door of our room we faced the Cleanning trolly. And that was the whole day, everywhere you go they did it right " in your face", they would get into elevators with you and clean while you are there, in the lobby, by the pool while you are lounging. In the restaurant while everybody is eating. There are much more discreet ways of keeping the hotel clean, but they are not familiar with that.
Over all if you don't mind self service, queuing, feeling like you are a part of a Cleanning team, you might be able to enjoy the stay.

My daughter liked the stay, the shows in the evening and the parties, but for me and my husband it was not worth the money and not relaxing, if not to say exhausting.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
7  Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this reviewResponded 19 August 2014

Dear Ribasoma,

Thank you for taking the time to share your comments with us. We're very sad to hear of the problems you encountered during your stay. We only offer an all-inclusive concept therefore our guests are aware before they arrive that it can get busy in the main restaurant during peak times for breakfast, lunch and dinner, however we try our best to elevate the problems for our guests during rush hour periods.

With regards to beach towels, we recently reviewed this process and decided to introduce towel stands. All we ask is that our guests only take the amount of towels needed in order to be kind to the environment. With towels on each sun lounger it increases the amount of towels used as guests are more likely to take from other beds. Our new process allows for us to more environmental friendly.

In addition to your comments regarding cleanliness; it is a very important issue to us and as a big hotel with extensive grounds and a lot of guests, we do not want our guests to be exposed to dirt and germs, however I apologise if you found our cleaning intrusive.

On the whole we are sad to hear you did not enjoy your stay, every guest of ours is valuable to us and whilst we know we cannot please everyone, we sincerely hope you will take some comfort that the feedback you have given will be addressed in an effort to only improve our hotel further. We thank you again for your review.

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

We stayed at the Regnum in May, shortly after the hotel opened.

Unfortunately, the hotel was not finished and due to building works we did not get to use some of the facilities, however, this did not detract from a wonderful stay. We have travelled extensively and have stayed in some beautiful luxury hotels all over the world but our experience here was very special.

We don’t want to re-iterate how beautiful the hotel is, its simply stunning so will keep our review about the people who make it happen.

The staff & service

The staff at this resort are all good and well trained, but there are a few people we wanted to name that we felt were outstanding.

I note a few reviewers have commented on Veysel, he usually waits on by the pool but we encountered him in other areas of the hotel. He never failed to greet us with a smile, anticipated our needs, extremely courteous and efficient - a true professional. I agree with a previous post, we also hope Veysel is rewarded for his work and moves into a management position where he can show others how it should be done.

Omar who worked in the nightclub and sometimes on the pool bar, lovely man, very efficient and friendly.

Jaffa the waiter in the Turkish restaurant, always a pleasure to see and we chose to dine in there several times during our stay just to have him look after us, which he did with perfection.

Ezgi and Anil the animation team and events co-ordination - genuine, enthusiastic, friendly and professional. We miss you all and cannot wait to return.

Tip: Please do eat in the Al a Carte restaurants, the Turkish and Italian are lovely.

Jacob & Amanda

  • Stayed: May 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank AmandaJ722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this reviewResponded 13 August 2014

Dear AmandaJ722,

Thanks so much for the lovely review! We appreciate your time taking to share your experience on TripAdvisor. We are so happy to hear you loved your stay and are really glad to hear your kind words regarding the service of our staff - please be assured that I will be sharing your comments with our team members who are as delighted as me. We hope to welcome you back in the not so distance future!

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

We stayed in this hotel during 2 weeks in June 2014 as a family of 4 with 6 and 1 year olds. The facilities are very nice, the rooms are well designed. The food is tasty and variable, however it ran out pretty fast, especially something really good. I liked the separate area for kids - Junior Gourmet. It had everything to feed even the smallest babies.
The beach had very comfortable tents and nice white sand (brought from somewhere). However the entrance to the sea can be rocky. I liked the pier and swimming pool. By the way they have pool only for adults (lounge pool). No kids are allowed under 15, which I think is very cool for people without kids. I was very pleased with pine forest on the territory. It added a lot.
With all of that I must admit there is a room for improvement in service, especially in the restaurants. We often had to wait for a long time what we asked for, it was visible that waiters were being trained in the process and they don't have time for politeness. I think this does not correspond to the level (price) of this hotel.
The evening shows are amazing, they invite really cool bands to perform. However, local animators team is not really entertaining. The kids club is great, our son enjoyed staying there.

  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
5  Thank Asselya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this reviewResponded 13 August 2014

Dear Asselya,

Thank you for your review and comments, we really appreciate the feedback you have given us which we look further into, however we are glad to hear that you enjoyed your stay with us on a whole. Thank you for choosing Regnum Carya and we hope to welcome you back in the near future.

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

I stayed at this hotel from 10-15 July 2014 celebrating my first anniversary with my wife.

As you first walk in through the lobby, you are greeted by warm smiles and treated to your choice of exquisite beverages. The good news is that this excellent service continues throughout your stay.

We stayed in the luxurious villas, where we had access to our own private pool. The mini bar is free (and restocked daily), as well as all of the various bars and restaurants (and there are many). The service is swift and the food is delicious. There are endless swimming pools to relax in; some are for adults and others for children. Some even had wave machines fitted to them.

The list of activities is endless, which is a bonus if you are staying with children as there is an adventure playground, water slides, and a bouncy castle out on the sea by the pier, a volleyball court, various tennis courts and football pitches, golf course, and a games room.

As it was our 1 year anniversary, the wife and I decided to go for a spa treatment, and there are many treatments available at various price ranges. The bali style huts made for a relaxing venue and the interior design was soothing and calm.

Free wi-fi is available throughout the hotel and its premises, and there are golf buggies available to take you anywhere around the hotel. End to end it’s around a 20 minute walk.

The breakfast buffet has a wide selection of food available, and there are four themed restaurants should you fancy a change from the main restaurant. There is a seafood, Turkish, Asian and Italian restaurant each with a different vibe.

All in all, we enjoyed our stay at Regnum and would recommend it to other couples or anyone with children.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
5  Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this reviewResponded 13 August 2014

Dear Andrew J,

Thank you for taking the time to share your review with us. We are very glad to hear you enjoyed your trip and would come back again. Congratulations on celebrating your 1 year anniversary, we were very happy to be a part of it and would love to welcome you back again at Regnum Carya!

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

It was a great holiday for us,we had rest very nice,foods were the best i ever seen in a hotel restaurant.everynight difrent event and they all very nice we never get bored and the stuffs were very kond and helpfull.i exactly recommend regnum!!

Stayed: July 2014
4  Thank Basakunal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this reviewResponded 5 August 2014

Dear Basakunal,

Thank you for taking the time to write a review of our hotel. We are thrilled to hear that you had an excellent stay and we hope to welcome you back to Regnum Carya in the near future!

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

how can i describe this hotel? we stayed one week from 25-31 july in this beautiful resort.From first second that we arrived hotel to last second that we left the hotel were memorable.reception staff ,waiters ,housekeepers ,lobby staff,pool boys ,resturant staff all of them were kindness,alert and had a gentleman behavoiur,so i should thanks the resort chief manager that had a excellent team.our room was family room roof (5305),which was very large with beautiful decoration and facilities.every day the minibar was filled by various snaks and drinks.housekeepers (fatma &damla) were very kindness and cleanl our room very well .In the restuarnt the worldwide menu was served (very delicious ,thanks cheff).the adult pool was very large and pool boys were very clever and done well.lobby staff wow.entertaiment was very good .resort was very very large and had an all aminitis that each traveller wants.every nighs with music the fountains danced and had a gorgeous out look.In sum the resort was not 5 star hotel ,it was 10 star hotel.

Room Tip: family roof room for family and golf rooms for hony moon
See more room tips
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank 368traveller128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regnum C, Manager at Regnum Carya Golf & Spa Resort, responded to this reviewResponded 5 August 2014

Dear 368traveller,

Thank you for your lovely review, it's so wonderful to read the many great things you enjoyed about our hotel and facilities. Thank you again for taking the time to share your comments, we would love to welcome you back at Regnum Carya and aim to make your next trip even better!

Kind Regards,

Tunahan Dogan
On behalf of:
Hakan Duran, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Regnum Carya Golf & Spa Resort

Address: Kadriye Bolgesi, Uckum Tepesi Mevki, Belek 7500, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Serik District > Belek
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 94 Hotels in Belek
Price Range: £184 - £560 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Regnum Carya Golf & Spa Resort 5*
Number of rooms: 533
Reservation Options:
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