We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“excellent hotel and staff, shame about the other guests”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Hotel Riu Kaya Belek
Ranked #28 of 88 Hotels in Belek
Tyne and Wear, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“excellent hotel and staff, shame about the other guests”
Reviewed 6 July 2011

Like many other reviews we found this hotel very well run and efficient but were very angered and frustrated by many of the other guests.
Myself and my partner travelled with our 3 and 4 year old children and so conducted thorough research before booking to ensure all would be well while on holiday.
The check in was very quick and easy, and considering it was after midnight this certainly didn't affect the service. A welcome cold drink, 5 minute check in then off to our room where our bags shortly followed. Our first impression of the hotel was that it wa
s of a very high standard being very clean well presented as were the staff who all seemed to be very friendly. Our room was a family room, which was located at the far end of the hotel farthest from the lift but gave us a great view of the sea and also the hotel grounds. The room itself was of a high standard with a seperate bedroom with a tv, dressing table, safe and ample wardrobe and sleeping space for the four of us, a seperate lounge area with tv, sofa and chairs, fridge and table and chairs. The balcony was very large and able to accommodate 2 sun longers and still have plenty of extra room to move around. Then the bathroom, 1 bath with shower and also a seperate shower cubicle which came in handy when it came to all 4 of us needing to get ready at the same time.
The hotel grounds were large with easy access to the main pool, kids pool, green areas and beach, all with plenty of sunbeds and never felt overcrowded despite the hotel being full during our stay. we spent most of our time at the kids pool where we all had great fun on the waterslides and the lifeguard was very friendly and made a big effort to interact with everyone. The kids club is also close by and also the kids eating area which has a buffet from 12-1 and self service drinks all day. The main pool was very big with one section being shallower so the kids could still play in it, again never feeling overcrowded and being close to the lunctime eating area and bar service pool bar. The hotel also has an indoor pool and a gym which I used most days and there was never more than a handful of people using it at any one time which suited me great. We all made use of the hairdressers to, myself and my son got a 10 euro haircut while my daughter got her hair beaded which cost 45 euros but all the girls seemed to have it done so it was a must have for her. We didnt use the spa or massage facilities but they seemed to be highly commended by other guests and I now regret not getting a Turkish shave. The shops in the hotel are expensive and for 1.5 turkish lira you can get the bus 10 minutes drive to kadriye market and buy gifts, cigarettes etc a lot cheaper but be warned when you haggle as my partner found out when trying to buy a channel purse for 40 euro instead of the asking price of 80 euro that they do sometimes get angry and will just then ignore you. Although the seller acknowledged the purse was a fake he said it was real leather and would cost £300 in the uk, to which he then threw the purse down, muttered in turkish and walked away. An experience but my partner said her haggling days are over :-). A cash machine would also be handy in the hotel as the nearest one is at kadriye and I often found myself being sent out on the bus by my partner for cash.
If you have young kids then be warned that there are facilities at the hotel that need to be paid for. As well as the shops displaying stuff kids will want there is a trampoline and electric car ride situated nicely near the kids area and a gamesroom full of machines my kids wanted to play on where you have to buy tokens. We did pay pay for photographs which are taken by the on site photographers that hang around the pool and the evening events. They are a bit pushy but if they take pictures you dont have to buy them, they display them on the wall and you can choose to buy the ones you like. We paid for some taken on the spot (6 euros each) but then requested a full session where he took pictures all around the grounds and on the beach at sunset. We then viewed all of the pictures on the computer and chose 10 pics at 6 euros each and he gave us 3 free.
Now for food, breakfast and evening meal was in the main hotel restaurant with lunch and afternoon cakes (very yummy) in the beach side restaurant (open air). Late night snacks (mainly toasties) were also available in the 24 hour hotel bar. The food is very good and most of it cooked fresh in front of you and there was a massive range to choose from so every taste and nationality is catered for. they really do make a massive effort and the presentation was always immaculate with amazing carved fruit and ice sculptures as you walk in for your evening meal where there is alweays a gathering of staff to greet you. Again sometimes it never felt overcrowded, it did sometimes get a tad hectic but there was always a seat inside or outsideand the staff work so hard to keep everything moving and if anything fell on the ground it was picked up within a minute as around the whole hotel and grounds there were staff to wait and clear tables and specific staff to clear the ground so there was never any litter and the whole place was always spotless. After hearing so much on here about Rida I felt i knew him before i met him but when we finally did meet him he lived up to our expectations, very friendly and keen to know if there was anything he could do to improve our stay. He was always around and talking to guests, never intrusive but we spoke to him nearly everyday. Ask him what he does on his vacation, we did and were a tad suprised to hear he goes to siberia for 3 weeks in january. Guess a holiday in the sun may be a bit of a busmans holiday for him.
Evening entertainment in the ampitheatre was ok considering they have to cater for multi lingual audiences and the kids enjoyed the half hour mini disco, it was the usual holiday stuff during our first week but then on our second week they got external acts in most nights which were much better. The parrot show was very good as was the gala and beach party night put on by the hotel staff which they clearly went to a lot of effort to arrange and was quite special
Now for some of the bad points, firstly the kids club and entertainment team, none of them speak English and make no effort to interact unless you're Russian or speak a language they speak. The males mainly strut about trying to look good and impress and won't come near you unless you're young and pretty in which case they will spend a lot of time trying to impress you and get you to dance. Didnt really bother us and maybe it's because it's a larger hotel but we're used to spending time with the entertainment team and getting to know them and the entertainment team made our holiday fantastic last year. The girls are the same and in my opinion were just more concerned about walking around looking pretty more than anything else. On our second day we took the kids to see the kids club, we walked in and stood there for about 5 minutes waiting for someone to acknowledge us and welcome our kids. This didnt happen so we asked one of the kids club staff if our kids could play to which she just shrugged her shoulders then walked off to talk to some kids in another language. Our kids wanted to stay but we took them straight out and when we spoke to our rep Lola she said that most of the staff don't speak English and those that can speak some choose not to. The kids club is not for English kids and the staff since then made no effort with our kids despite taking them along a few more times (at the kids' request) and also mentioning this to Lola. However, into our holiday a German girl called sara turned up as part of the kids club and entertainment team and she spoke good English and made a huge effort with my kids and really made them feel welcome and special. A big thankyou to you Sara but to the rest of you, especially Eliza who I never even saw smile the whole 2 weeks a big thanks for nothing, stick to your group of favourites who you give all your attention to please their Russian parents who blatantly get preferencial treatment over everyone else, especially the English.
This was our first visit to Turkey and I have come to the conclusion that mainly Eastern Europeans travel here and moreso Russians who were in the majority. There were also a lot of Turks on holiday to and neighbouring countries to Turkey. The hotel and the area as a whole from what I gathered has favourable relations with the Russian people as many of the staff spoke Russian or were dating someone from Russia and because of this I feel the Russians think they own the place. They're loud, crude, the kids run wild and they are extremely rude. They will push to the front of the queue and shout in Russian and becuase the staff understand them they will get served. I dont blame the staff because they do a very good job and I guess its not appropriate to tell a guest they've pushed in, unless another guest points it out. I'ts the same in the restaurants to, they push and take all the food, which most of it is being brought back 5 minutes later to the bin by the waiter. If you challenge them they ignore you and if you do the same to them they just give you evil looks. They really dont have the same values as "more civilised" society and the children are just the same pushing other children to get on the waterslides and pushing the queues then banging their cups on the bar and shouting, never saying thankyou or even acknowledging the staff. I have always had manners but found myself pushing queues myself just to give them a taste of their own medicine as my holiday progressed and this was even more frustrating as i'm not like that.
Overall this was a very good and enjoyable holiday, the hotel and staff were fantastic as were the facilities and the weather. We left on the 5th July as the heat was beginning to become very noticeable but the pool and the sea were both lovely and cooling but not too cold. I never visit the same hotel twice but i would certainly return to Turkey and I would recommend this hotel as they make a big effort to make everything perfect for your holiday and it's not their fault some of the guests are primitive in their conduct.

Room Tip: pay extra for a larger end room as it's well worth it
See more room tips
  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank daz_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,478 reviews from our community

Traveller rating
    1,734
    471
    179
    54
    40
See reviews for
1,011
676
61
91
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (351)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Exeter, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 July 2011

My wife and I have just returned from a weeks holiday, we have had a wonderful time
from the moment we arrived in the early hours. The food and entertainment were first class,
Everywhere was so spotlessly clean, and everyone so friendly ,Hannah and Esref Guest relations
and Max the Thompson rep
from E and L Carter

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank EdandLin123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwickshire
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2011

We visited the RIU Kaya Hotel nr Belek from 22nd June 2011 for 2 weeks. Our first impressions were very good with a very speedy check-in.

The room was very spacious, clean but double bed was small. The air-conditioning was not as cold as we are used too. Bathroom was set out nice and it had a great shower. It does say there is satellite TV, but in English this is BBC World and National Geographic. We were able to watch Wimbledon in our room TV but in German.

Pool was great and there were always loads of sunbeds, both in sun and shade. Never struggled to get a sunbed.

This hotel is dominated by Russians and Germans, as in other reviews we found some of the patrons to be rude and would push into any queue.

Breakfast – Basic, but always plenty of choice (Scrambled Eggs were amazing)

Lunch & Dinner – Very Similar, at dinner some different dishes but we were getting a little bored in the second week. The waiters are really nice. Have to mention Nihat who was fantastic, so attentive but wasn't intrusive.

I was amazed to hear that the night staff were rude in another review, I have to say we could not find them more helpful. As the Disco is not up to much we spent a lot of time at the Lobby Bar. They were great.

Rida (Guest Relations) is really helpful and is always checking everything is OK. Nothing is too much trouble.

Lola (Thomson Rep) is lovely. Very chilled out but you could tell she would have got any problems we had sorted, but we just didn’t have any. Just how a rep should be.

Overall, do not expect a UK 5 star hotel, probably a UK 4 star, but the staff are fantastic and we had a really good time. It is great as a chill out hotel. We would definitely come back.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Fuzzygb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aalborg, Denmark
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2011

This is really value for money! It´s the best holiday hotel we´ve tried.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CTI_DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 3 July 2011

We travelled with Thomsons (15kg luggage allowance for two weeks and 5kg hand luggage which they weighed at Gatwick but not on the return) We arrived in the early hours of the morning about 1.30am. The reception although small was adequate and the staff efficiently gave out rooms, and welcoming drinks. My only criticism would be they never had enough small change to change large denomination notes for tips and a visit to the bank was necessary. The rooms were all in small blocks on the resort. Our rooms were right next to the reception, which was the quietest place on the resort as those near the beach suffered from loud music from neighbouring hotels. The rooms were spacious and had small patios. The air conditioning worked but could have been colder. There was a queen size bed and a single bed in the room. Both mattresses were rock hard, although the staff did say we could have changed them if we had asked. En-suite shower and toilet. The rooms were cleaned daily to a good standard. No Coffee or tea making facilities in the room.
Restaurants and Food: There is one main restaurant, self service with a wide range of food available and met most dietary needs (as my wife is a coeliac). For the evening meal there are two sittings due to the large number of guests. It would have been nice to have your drinks served at the table, however the staff available were worked off their feet cleaning and preparing tables for the next guests. All the staff were friendly and helpful and the Restaurant Manager was always present checking to guests needs, and asking if everything was alright. There are three fine dining areas, The Turkish, The Italian and the BBQ. The first two were waiter service and the food was excellent. The BBQ was at the Beach restaurant where you can select your own food and cook it on a portable BBQ next to your table to your own liking and watch the sun go down.There was no limit as to how many times you went to these restaurants which had to be booked at breakfast. During the day the Beach Restaurant serves a late breakfast from 10.30 and lunch for those around the pool or beach. There is a Tent in the gardens where they cook traditional fresh flat breads for lunch. They also cook pancakes and waffles at about 4.30pm near the pool. There is always fridges full of bottled water which was readily available. The grounds,swimming pool and beach area are always clean and tidy and the gardeners very friendly even having there own vegetable garden on site.
They also had recycle bins around to put your plastic bottles and other rubbish in.
There are a shortage of sunbeds by the pool which are taken by those with small children, but there were plenty on the beach/ grass area, which tended to be more quieter.
Bars: There was the pool bar, open till midnight, the beach bar open till 5pm and the XQ Bar which was 24hrs, and served snacks like bread rolls and salads. They served beers wines and a wide range of cocktails. The waiter /waitress table service was very good particularly in the evening during the entertainment. There was also an indoor disco that went on from midnight but did not cause a disturbance.
Entertainment / animation Team: They were excellent, and made everyone feel welcome
they would come and sit at your table and talk to you and get you involved in the daytime and evening activities. There were a number of sports during the day volley ball, football, boules, water polo and kids clubs activities. In the evening they laid on shows which were exceptional and some of the best we had seen. They brought in outside entertainers / dancers / magicians / bands / acrobats and some nights were even themed, where they would lay on spectacular fireworks and beach parties, where everyone was encouraged to join in if they wished to do so. Or you could just sit and watch the entertainment smoking a shisha water pipe (20TL). There were two teams of staff one from Riu and the other from Tui that kept us entertained and special mention should be made for: Gungor, Selim, Burak, Serkan, Salih, Hassan, Mohamed, Christina and all the others. There were many more activities like aerobic sessions, tennis, golf, which we did not try and could not comment on.
There is a spa / gym at the resort, and the treatments tend to be expensive, but they do have offers, which work out alot cheaper.. You have free use of the gym, sauna and hamam. The beach is slightly stoney for about 2 metres and then shelves down quite quickly. There was always a life guard on duty. Water sports were expensive compared to other countries. (45TL) per person for a 7 minute ride on a banana boat / chair) Para sailing, catamarans, windsurfing and water skiing was also available.
The staff always friendly and try their best making sure that you are happy. Most of the guests were German / Russian but the British are getting in there now, and are made most welcome.
Car Hire was available at reception or through the rep (whose rates went up during high season) We paid 45 euros per day fully inclusive of all insurances for a group A car. There are the Roman ruins at Side, Aspendos and Perge (15TL) well worth the visit. There are 2 water parks in Anatalia the best being near the Dedeman Hotel. (39TL)
The castle at Alanya (10TL) is worth a visit and the waterfalls at Manavgat (3TL) and Kursunlu (2.50TL) (used in the Timotei shampoo advert) are both beautiful and cheap to get in. There are resturants next to the Manavget falls where you can get a reasonably priced meal, and dont order too much as the portions are large. There is a Tuesday market at Kaderie (Catch the bus from the main gate for 1.5 TL each way and runs every 20 min.) . A return Taxi to Belek market cost us 17 Euros -34TL to do a five mile trip. The markets sell mainly fake designer clothing. The cheapest place to shop is in Anatalia.
Whilst there we visited a show which we booked through the rep called the fire of Anatolia which was in the Aspendos outdoor arena. Tickets were £40 per person) Doing it through the rep meant you got there an hour and a half early but were able to choose the best seats before everyone else got in. The show was fantastic with over 120 dancers and great costumes (A Turkish form of Riverdance) Only available on Tuesdays and Thursdays. A new show called Troy is due to start soon and will be on one of those days. All in all a great holiday, the entertainment staff and their manager even came down to the Reception to say goodbye when we left for the airport.

Room Tip: Best and quietest rooms near to Reception
See more room tips
  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
14 Thank Hunyani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, United Kingdom
1 review
Reviewed 1 July 2011

On arrival my daughter and myself where made very welcome. The staff were really nice rooms where spotless .The food was excellent always plenty of choice . The pool area was really nice always lots of sunbeds available and plenty of shaded areas incase u want some time out of the sun. We both would definetly return to this hotel .

Room Tip: just a great hotel to relax and chill in the sun
See more room tips
  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank evie98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manchester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2011

The hotel is nice, the downfall is that the air conditioning turns of during the night, so u wake up sweating. I wouldnt recommend staying at this hotel, not much to do, and some of the staff are so rude. The disco have no staff surving drinks and the DJ runs of playing the same music every night.

When you go to the restaurant you will see alot of germans and russians like they have seen no food before pushing in while your queing up. you will see 10% of English people the rest are germans and Russians so beware.

We met few british people out there that made our holiday, managers are accomdating when something goes wrong.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank sweety029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Belek hotels
0.7 mi away
IC Hotels Santai
IC Hotels Santai
#25 of 88 in Belek
4.5 of 5 bubbles 1,868 reviews
0.4 mi away
Sirene Belek Hotel
Sirene Belek Hotel
#52 of 88 in Belek
4.0 of 5 bubbles 714 reviews
0.5 mi away
SENTIDO Zeynep Resort
Show Prices
Show Prices
Show Prices
4.9 mi away
Gloria Verde Resort
4.7 mi away
Cornelia De Luxe Resort
0.4 mi away
Regnum Carya Golf & Spa Resort
Show Prices
Show Prices
Show Prices

Been to Hotel Riu Kaya Belek? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Kaya Belek

Property: Hotel Riu Kaya Belek
Address: Uckum Tepesi Mevkii, Belek 07525, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Belek
#13 Top resorts Hotel in Belek
#16 Romantic Hotel in Belek
#19 Spa Hotel in Belek
#25 On the Beach Hotel in Belek
#26 Business Hotel in Belek
#28 Luxury Hotel in Belek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Riu Kaya Belek 5*
Number of rooms: 506
Official Description (provided by the hotel):
The peaceful property in the heart of Belek, the most popular holiday paradise of Antalya, Hotel Riu Kaya Belek, is also tailored for the families with children. Having been totally renovated in 2006, Hotel Riu Kaya Belek is elegant, comfortable and exquisite, and will be known of its highest standards of hospitality in future just as it is known today.Starting in the year 2010, in the frame of the franchise agreement made with Riu group, it gives service under the brand Hotel Riu Kaya Belek. Hotel RIU Kaya Belek was awarded with the "Certificate of Environment-Friendly Accommodation Facility", also known as the 'Green Star' by the Ministry of Culture and Tourism for its respect and awareness towards nature. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, LoveHolidays, TripOnline SA, Traveltool, S.L.U., Odigeo, Travel Republic (UK), Evoline ltd, Cancelon and Hotel.de so you can book your Hotel Riu Kaya Belek reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Belek Kaya Hotel
Kaya Hotel Belek

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing