Like many other reviews we found this hotel very well run and efficient but were very angered and frustrated by many of the other guests.
Myself and my partner travelled with our 3 and 4 year old children and so conducted thorough research before booking to ensure all would be well while on holiday.
The check in was very quick and easy, and considering it was after midnight this certainly didn't affect the service. A welcome cold drink, 5 minute check in then off to our room where our bags shortly followed. Our first impression of the hotel was that it wa
s of a very high standard being very clean well presented as were the staff who all seemed to be very friendly. Our room was a family room, which was located at the far end of the hotel farthest from the lift but gave us a great view of the sea and also the hotel grounds. The room itself was of a high standard with a seperate bedroom with a tv, dressing table, safe and ample wardrobe and sleeping space for the four of us, a seperate lounge area with tv, sofa and chairs, fridge and table and chairs. The balcony was very large and able to accommodate 2 sun longers and still have plenty of extra room to move around. Then the bathroom, 1 bath with shower and also a seperate shower cubicle which came in handy when it came to all 4 of us needing to get ready at the same time.
The hotel grounds were large with easy access to the main pool, kids pool, green areas and beach, all with plenty of sunbeds and never felt overcrowded despite the hotel being full during our stay. we spent most of our time at the kids pool where we all had great fun on the waterslides and the lifeguard was very friendly and made a big effort to interact with everyone. The kids club is also close by and also the kids eating area which has a buffet from 12-1 and self service drinks all day. The main pool was very big with one section being shallower so the kids could still play in it, again never feeling overcrowded and being close to the lunctime eating area and bar service pool bar. The hotel also has an indoor pool and a gym which I used most days and there was never more than a handful of people using it at any one time which suited me great. We all made use of the hairdressers to, myself and my son got a 10 euro haircut while my daughter got her hair beaded which cost 45 euros but all the girls seemed to have it done so it was a must have for her. We didnt use the spa or massage facilities but they seemed to be highly commended by other guests and I now regret not getting a Turkish shave. The shops in the hotel are expensive and for 1.5 turkish lira you can get the bus 10 minutes drive to kadriye market and buy gifts, cigarettes etc a lot cheaper but be warned when you haggle as my partner found out when trying to buy a channel purse for 40 euro instead of the asking price of 80 euro that they do sometimes get angry and will just then ignore you. Although the seller acknowledged the purse was a fake he said it was real leather and would cost £300 in the uk, to which he then threw the purse down, muttered in turkish and walked away. An experience but my partner said her haggling days are over :-). A cash machine would also be handy in the hotel as the nearest one is at kadriye and I often found myself being sent out on the bus by my partner for cash.
If you have young kids then be warned that there are facilities at the hotel that need to be paid for. As well as the shops displaying stuff kids will want there is a trampoline and electric car ride situated nicely near the kids area and a gamesroom full of machines my kids wanted to play on where you have to buy tokens. We did pay pay for photographs which are taken by the on site photographers that hang around the pool and the evening events. They are a bit pushy but if they take pictures you dont have to buy them, they display them on the wall and you can choose to buy the ones you like. We paid for some taken on the spot (6 euros each) but then requested a full session where he took pictures all around the grounds and on the beach at sunset. We then viewed all of the pictures on the computer and chose 10 pics at 6 euros each and he gave us 3 free.
Now for food, breakfast and evening meal was in the main hotel restaurant with lunch and afternoon cakes (very yummy) in the beach side restaurant (open air). Late night snacks (mainly toasties) were also available in the 24 hour hotel bar. The food is very good and most of it cooked fresh in front of you and there was a massive range to choose from so every taste and nationality is catered for. they really do make a massive effort and the presentation was always immaculate with amazing carved fruit and ice sculptures as you walk in for your evening meal where there is alweays a gathering of staff to greet you. Again sometimes it never felt overcrowded, it did sometimes get a tad hectic but there was always a seat inside or outsideand the staff work so hard to keep everything moving and if anything fell on the ground it was picked up within a minute as around the whole hotel and grounds there were staff to wait and clear tables and specific staff to clear the ground so there was never any litter and the whole place was always spotless. After hearing so much on here about Rida I felt i knew him before i met him but when we finally did meet him he lived up to our expectations, very friendly and keen to know if there was anything he could do to improve our stay. He was always around and talking to guests, never intrusive but we spoke to him nearly everyday. Ask him what he does on his vacation, we did and were a tad suprised to hear he goes to siberia for 3 weeks in january. Guess a holiday in the sun may be a bit of a busmans holiday for him.
Evening entertainment in the ampitheatre was ok considering they have to cater for multi lingual audiences and the kids enjoyed the half hour mini disco, it was the usual holiday stuff during our first week but then on our second week they got external acts in most nights which were much better. The parrot show was very good as was the gala and beach party night put on by the hotel staff which they clearly went to a lot of effort to arrange and was quite special
Now for some of the bad points, firstly the kids club and entertainment team, none of them speak English and make no effort to interact unless you're Russian or speak a language they speak. The males mainly strut about trying to look good and impress and won't come near you unless you're young and pretty in which case they will spend a lot of time trying to impress you and get you to dance. Didnt really bother us and maybe it's because it's a larger hotel but we're used to spending time with the entertainment team and getting to know them and the entertainment team made our holiday fantastic last year. The girls are the same and in my opinion were just more concerned about walking around looking pretty more than anything else. On our second day we took the kids to see the kids club, we walked in and stood there for about 5 minutes waiting for someone to acknowledge us and welcome our kids. This didnt happen so we asked one of the kids club staff if our kids could play to which she just shrugged her shoulders then walked off to talk to some kids in another language. Our kids wanted to stay but we took them straight out and when we spoke to our rep Lola she said that most of the staff don't speak English and those that can speak some choose not to. The kids club is not for English kids and the staff since then made no effort with our kids despite taking them along a few more times (at the kids' request) and also mentioning this to Lola. However, into our holiday a German girl called sara turned up as part of the kids club and entertainment team and she spoke good English and made a huge effort with my kids and really made them feel welcome and special. A big thankyou to you Sara but to the rest of you, especially Eliza who I never even saw smile the whole 2 weeks a big thanks for nothing, stick to your group of favourites who you give all your attention to please their Russian parents who blatantly get preferencial treatment over everyone else, especially the English.
This was our first visit to Turkey and I have come to the conclusion that mainly Eastern Europeans travel here and moreso Russians who were in the majority. There were also a lot of Turks on holiday to and neighbouring countries to Turkey. The hotel and the area as a whole from what I gathered has favourable relations with the Russian people as many of the staff spoke Russian or were dating someone from Russia and because of this I feel the Russians think they own the place. They're loud, crude, the kids run wild and they are extremely rude. They will push to the front of the queue and shout in Russian and becuase the staff understand them they will get served. I dont blame the staff because they do a very good job and I guess its not appropriate to tell a guest they've pushed in, unless another guest points it out. I'ts the same in the restaurants to, they push and take all the food, which most of it is being brought back 5 minutes later to the bin by the waiter. If you challenge them they ignore you and if you do the same to them they just give you evil looks. They really dont have the same values as "more civilised" society and the children are just the same pushing other children to get on the waterslides and pushing the queues then banging their cups on the bar and shouting, never saying thankyou or even acknowledging the staff. I have always had manners but found myself pushing queues myself just to give them a taste of their own medicine as my holiday progressed and this was even more frustrating as i'm not like that.
Overall this was a very good and enjoyable holiday, the hotel and staff were fantastic as were the facilities and the weather. We left on the 5th July as the heat was beginning to become very noticeable but the pool and the sea were both lovely and cooling but not too cold. I never visit the same hotel twice but i would certainly return to Turkey and I would recommend this hotel as they make a big effort to make everything perfect for your holiday and it's not their fault some of the guests are primitive in their conduct.
- Official Description (provided by the hotel):
- The peaceful property in the heart of Belek, the most popular holiday paradise of Antalya, Hotel Riu Kaya Belek, is also tailored for the families with children. Having been totally renovated in 2006, Hotel Riu Kaya Belek is elegant, comfortable and exquisite, and will be known of its highest standards of hospitality in future just as it is known today.Starting in the year 2010, in the frame of the franchise agreement made with Riu group, it gives service under the brand Hotel Riu Kaya Belek. Hotel RIU Kaya Belek was awarded with the "Certificate of Environment-Friendly Accommodation Facility", also known as the 'Green Star' by the Ministry of Culture and Tourism for its respect and awareness towards nature. ... more less
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- Also Known As:
- Belek Kaya Hotel
- Kaya Hotel Belek