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“Disappointing!” 3 of 5 bubbles
Review of Hotel Riu Kaya Belek

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Hotel Riu Kaya Belek
Ranked #30 of 88 Hotels in Belek
Haslemere
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Disappointing!”
3 of 5 bubbles Reviewed 13 October 2011

My husband and I have just returned from 2 weeks at this hotel starting 27 September. We were unhappy that the main restaurant and Italian restaurant were on the 1st floor with no lift just stairs and a circular ramp which was difficult for my husband as he has trouble walking. The food in the restaurant was very Pepper orientated and as I do not like Peppers found it extremely limited in choice. The fish and meat was generally overcooked. thank goodness for the beach BBQ which was a little repetitive but fun.

The garden was well maintained although from our room it was difficult to tell as the view was not brilliant. Our bed was extremely hard even after finding a duvet to sleep on. I was suprised that in a 5 star hotel there was not a box of tissues.

The activities were well organised and the staff attentive and friendly. Everywhere was clen.

The hotel was predominantly occupied by German and Russian guests.

We hired a safe for the 2 weeks we were there and were charged 1.50euros (PER DAY) which is outrageous as we have travelled worldwide and never been charged at this rate! Apart from that the safe didn't work for 2 days, when we reported it a man came and tried to sort it out, said he would be back 10 minutes later but he didn't return (later we found he had gone swimming)!

We have stayed at Riu Clubhotels in Cape Verde and Agadir and found that they are far superior to Belik - so sorry Belek, never again, you have a lot to learn!

  • Stayed September 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank tintoretto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,350 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (350)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 13 October 2011

We stayed here for a week and were glad to come home as bedrooms were in holiday camp type blocks and were tired, knocked about and had stained furniture, antique mini TVs and ancient bathrooms - just not the quality we are used to in a 4* hotel let alone a 5*. The reception was small, dark and horrible a really bad first impression.

The staff tried hard to be friendly and keep things clean and Max the Thomson Rep was very upbeat (against all the odds) but they didn't have a lot to work with and the maid tried to get us out of our room at 11 on the last day and was quite rude when we wouldn't leave.

On a positive note we saw some great entertainment - the Gala Nigt was fab as were the Chinese acrobats and the modern Dancers. We had some rain which was unfortunate however the animation team could have turned this around and arranged some indoor entertainment in the Theatre/QBar but didn't grasp the opportunity - just put on a German Film - so we were all bored.

On a positive note the food was good and plentiful particularly the beach bar lunch actually too much food though. I would suggest less variety in the main restaurant as so confusing wandering around choosing from so many main courses also no need for the Q Bar Midnight food (stale sandwiches/pastries) which just got wasted.
Of the booked restaurants - Italian ( need more veg or salad tho) was great but very rich, BBQ was fun and we didn't make it to the Turkish but everyone raved about it so make sure you book these.

Nothing to do in the local area although friends got some good bargains at Belek Market (Tue or Sat)
We went on the Waterfall/Side/Boat trip - don't bother you just see dirty old countryside/rubbish all the way down the river on an old wooden boat with inedible lunch/a dirty rubbish strewn beach were the coffee shop was old plastic chairs you wouldn't sit on.

The Riu Kaya next door had a much much better reception areas and public rooms , bedrooms about the same but in a hotel style rather than blocks and much nicer pools so we wished we had stayed there. We were lucky enough to see a great Tennis Tournament which was the highpoint of our holiday.

As you may gather we will not be back to Turkey.

Room Tip: All dated but quieter near Reception
See more room tips
  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Snookychops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level Contributor
59 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 12 October 2011

We stayed in the Riu Kaya the first week in August with friends and we had 3 young adults (18 – 22 years) and a teenager (13years) between us. Riu had taken over the hotel 10 months ago and the rumour was that it was to be levelled next year and rebuilt as a Riu Palace.
The rooms were lovely and we had an interconnecting room for the boys – 2 big double beds in each and spotlessly clean. Mini bar refilled regularly and maid left lovely towel animals with rose petals on the bed. The grounds of the hotel were beautiful although I would say the exterior of the buildings could have done with a update – but on the whole lovely.
Outside the Caribbean this is the best all inclusive for food and drink we’ve been to. There were 4 restaurants – 3 requiring booking and the main one with the super buffet in. We sampled the Turkish and Italian restaurants and they were absolutely superb. The drinks were plentiful, strong and available almost 24 hours a day. Free WIFI available in the pool bar and lobby.
The beach was lovely and had plenty of sun beds and never any issues with being pestered with sellers. The sea was like stepping into a warm bath!!!
The evening entertainment was good and at midnight if you wanted to carry on we frequented the indoor bar where you could get a sandwich and a nightcap and some good conversation until the early hours. If you have young adults with you – the disco is fantastic and plenty of nationalities to socialise with.
The only issue we had was with the animation team. We are Riu gold members and have stayed in many Riu hotels around the world. In every Riu hotel we have ever been the animation team have been superb with teens and young people as well as young children. Sadly they seemed to struggle here with engaging teenagers and didn’t make an effort to encourage their participation.
I spoke to Hannah and Sharon who were the guest liaisons for Riu and they were fantastic – and spoke to the team about the need to change their strategy. Sadly it was too late for us and i am really sorry I didn’t speak to them earlier as I’m sure things would have been different. Both of them were a credit to Riu and I hope they stay on.
Overall a very good hotel – I would recommend for all groups i.e. couples, families, older families – still needs some of the Riu magic to filter through to some of the staff – but the foundations are well established.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank banner65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basingstoke, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 11 October 2011

stayed july 10 at the clubhotel rui kaya belek which is nexy to the rui kaya it was fantastic great food lovely resturant free champagne one day then a cocktail night only problems were germans and russians who dont know how to queue and push infront of even the kids!kids club geared towards russians and germans but thats because more of them,entertainment was good most nights dont be talked into buying goods at turkish night be on guard they are very pushy.pancake man lovely makes waffles too every afternoon great cocktails at bar no extra cost .

  • Stayed November 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank darrellgalecarpets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prtsmouth
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 October 2011

My wife and I have have just returned from two exceptional weeks at this hotel. From the minute we arrived until the time we left we were treated with respect and courtesy. The hotel and facilities together wth the food and cleanliness were excellent. The gardens are well manicured, the beach clean and even the sun loungers were jet washed! The entertainment some nights was a little week but the Gala Night held every other Wednesday is as good as any show in the world including Vegas. Our thanks to everyone involved. My wife and I would normally visit a different place each year but intend to make an exception and return here next year as there are still places of great interest we would like to visit in the surrounding areas. Treat yourself, book this hotel, you will not be disappointed.

  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 October 2011

i stayed at this hotel from the 13th - 20th september, our flight going out had a delay but if you wanted food when you arrived the bar was open at 3am so you could get something to eat, i stayed with my sister just us two and we enjoyed it must mention blackberry and med who were always there to talk to and ask how you were, the pool is big enough you are not surrounded, the pool bar is also very good, they put a bit too much alcohol in at times and tabasco sauce in the sex on the beach cocktail they make them from their imagination, if you ask them to put less in they are happy to put less in, sergal and armet were nice too always refilling your drink up when the other one was half empty.

the beach is good, wide spread of sand for your own hotel, the beach party is also very good and the wi-fi around the pool area works well :) this is the second year running that i have stopped in a riu hotel and they both haven't let me down one bit, yes i would class this as a five star because your in a poorer country then england and the hotel has no faults to it at all, wide variety of food and drinks even if your a fussy eater you can still have pizza and chips. i would go back here next week if i could it was so relaxing and if you wanted to join in the games you could, the i want to go to riu song gets stuck in your head and you will be singing and dancing it for weeks on end. all in all a fantastic holiday and i would certainly go back.

  • Stayed September 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jodieclennanx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grantham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 October 2011

We stayed at hotel riu kaya belek from 22nd september to 6th october.
Before going to this hotel i had read on here some negative reviews however this is one of the best hotels we have stayed in. The holiday overall was brilliant, the hotel is very clean with modern rooms with everything you need. The main restaurant always had plenty of choice with different specials each day so didnt find it repetitive, we visited the asian and italian al a carte restaurants which were both excellent maybe smaller portions sizes though.
The staff in the restaurants and bars are all really friendly and helpful so cannot fault them. The animation team were very good and work hard. During the day they are constantly mingling and organising activities, Chico, Mitch, Yusef and Serhat especially are fantastic !
The beach is lovely and there is always sun beds, we spent most of our time there.
We did go on one trip white water rafting which i would highly recommend, also visited the surrounding areas. the ONLY critisim i have is the hotel is in a slightly secluded location meaning bus or taxi is needed to go anywhere.
We found this hotel amazing so i wouldnt take any notice of the negative reviews, wish we were back there already !

  • Stayed September 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Hannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Kaya Belek

Property: Hotel Riu Kaya Belek
Address: Uckum Tepesi, Belek 07506, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Belek
#14 Top resorts Hotel in Belek
#16 Romantic Hotel in Belek
#21 Spa Hotel in Belek
#26 Business Hotel in Belek
#27 On the Beach Hotel in Belek
#30 Luxury Hotel in Belek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hotel Riu Kaya Belek 5*
Number of rooms: 506
Official Description (provided by the hotel):
The peaceful property in the heart of Belek, the most popular holiday paradise of Antalya, Hotel Riu Kaya Belek, is also tailored for the families with children. Having been totally renovated in 2006, Hotel Riu Kaya Belek is elegant, comfortable and exquisite, and will be known of its highest standards of hospitality in future just as it is known today.Starting in the year 2010, in the frame of the franchise agreement made with Riu group, it gives service under the brand Hotel Riu Kaya Belek. Hotel RIU Kaya Belek was awarded with the "Certificate of Environment-Friendly Accommodation Facility", also known as the 'Green Star' by the Ministry of Culture and Tourism for its respect and awareness towards nature. ... more   less 
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Also Known As:
Belek Kaya Hotel
Kaya Hotel Belek

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