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“Great Holiday with great staff”
Review of Kaya Belek

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Kaya Belek
Ranked #18 of 93 Hotels in Belek
Reviewed 10 July 2013

I visited the Riu Kaya Belek between the 28th June and 5th July with 1 friend. We arrived late in the night and had a quick check in. We dropped our cases to our room, which was a great size. The all inclusive is 24 hours, so we managed to have some food when we arrived - even though it was only a cheese roll!! We found the beds extremely comfy and had a great nights sleep.

The swimming pool is very large and we didn't struggle to get a sun lounger, however we did get to the pool around 9:30am, i think any later than this and it would have been difficult to get a bed. The animation staff kept us amused all day, especially Hasan (Blackberry) and Ibrahim. Ibrahim came and spoke to us within 10 minutes of starting work and made us feel so welcome. We didn't get greatly involved in activities throughout the day, but they would always ask without being pushy. Evening entertainment was hit or miss. Ibrahim had said that week it was quiter than normal with english tourists, therefore whenever there was any audience participation entertainment the english was kept to a minimum. We would often leave these shows halfway through as it was impossible to understand what they were laughing about - everything was spoken in turkish or russian. However when it came to the shows with no talking, i.e. the MTV Video Music Awards (which was a dance show), this was very good. Yes they (try and) mime to the words, but the dancing was great.

The food was really good, a real variety. yes they serve broccoli at breakfast, there was enough variety for this not to bother me! Lunch we ate at the pool/beach bar, which was pretty much the same choice everyday. however if you mix it up it was fine. Dinner again was a large variety, and i am a very fussy eater, yet i always found something to eat.

we ate at the a la carte Italian one night. we were not overly impressed to be honest. the service was fairly slow, your food is brought out on a trolley with everyone elses so it doesn't make you feel anymore special!

Evenings are quiet, the hotel is not in walking distance to anywhere. so you would need to get a taxi or the dolmus, alterantively if you are happy to spend your nights in the bar with the odd bit of entertainment this hotel is fantastc for that. the waiters are very attentive and will keep your glasses topped up without you having to move a muscle!

the building work next door caused us no problems and neither did the building work opposite to our room. there is a hotel which is still surrounded by cranes, it is not that close and you could only hear noise if sat on the balcony, which for us was not that often.

whilst staying at the hotel, i had an allergic reaction (to which i still am not 100% what to!). it occurred during the night, and reception were great in calling a doctor for me. it resulted in spending a day and a half in hospital nearby. when returning to the hotel, the staff couldn't have been more caring. Thomson were great also during this time.

overall i would really recommend this hotel. If you are english, be prepared that there are not many english tourists here and the russians are slightly rude! during our week there were a lot of turkish tourists and they could not have been nicer!

  • Stayed: June 2013, travelled with friends
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5  Thank zoomarine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 10 July 2013 via mobile

Just returned from a week stay at the riu kaya belek, travelled as a group of 7. My grandad has limited mobility and i emailed the hotel the week before arrival asking if a walk in shower would be possible. This wish was granted and was a great help. It was also his birthday while we were there and the brilliant Rida had arranged a table at dinner and brought out a birthday cake at the end. He really is a great asset to the hotel.

We have been to turkey many times but this has to be the best hotel we have been to for customer service. No sooner had you finished your drink another one would be on its way to you!

Special mentions to Mustafa Cogatay at the lobby bar who was excellent and very friendly and also the young lad (Azdan we think?) at the beach bar who came around the gardens and beach with trays of drinks in the mornings. He always ensured you were served in the correct order, regardless of the rude russians that barge in front of you.

Alcohol here is not watered down at all like it is some hotels. Bonus! Food was very nice. Went to the italian ala carte on our last night which was lovely, 6 courses! Service was lacking here though in comparison to other areas. Cleaners good on 5th floor my minibar always restocked, room 5060, (my families minibars on first and second floors were not refilled regulary though)

Beach little bit disappointing as its quite stoney at the waters edge. However this seems a common theme across most turkey beaches.

No problems with sunbeds at all. You could walk out at 11am and still find spaces, even round the main pool.

If you are thinking of booking a stay here i would urge you to do it! A brilliant time was had by all!

  • Stayed: July 2013
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3  Thank becky r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2013

had a great time big thanks to bar staff the 2 mustafas 1 behind the bar and 1 waiting the tables in the lobby bar + rida who helped with a birhtday party for 20 people big thanks to all hotel staff for a lovely holiday great time had by all. mac chris.

  • Stayed: June 2013, travelled with friends
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3  Thank mac13459
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2013

Second time my friends and I have stayed here and perhaps expectations were too high but in saying that this is still a fantastic hotel, some things seem to be rather less impressive than the first time but really there's nothing wrong with Kaya Belek
Again Rida and the animation team are the hotels best assets as is the restaurant manager. Nothing too much trouble for any of them, reception staff could be more accommodating but quite frankly we didn't have any need to contact them.
There were always plent to of sunbeds and the pool is really lovely.
Food is really good although clearing away does start rather early if you like a late meal
Last year there were four al a carte options, only two this year which is a shame as e Di ding rooms does get busy and some guests are a bit rude and grab at food and/or are unwilling to que.
I think this is a really good hotel and defy anyone not to have a good time

  • Stayed: June 2013, travelled with friends
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3  Thank jandmoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

We arrived at the hotel early hours in the morning and I have to say I was abit worried but after waking up in the morning and opening our curtains we couldn't of been more happier we had a beautiful view of the sea (room2060).
You get a great selection at breakfast lunch and dinner including coffee breaks in-between meals, the lobby bar is open 24hrs which is always good an the nightclub til 2am which we went to a couple of times but it was really quiet. The manager was walking around the hotel all the time asking how everyone was and if we needed anything which we thought was a great touch. The Riu staff are amazing blackberry ie "queen Elizabeth" and Abraham were particularly good.
The evening entertainment was by far the best I hav seen and every night we were looking forward to what comes next. The only downside was the reception staff as there English was limited it was hard to communicate at times and sometimes seemed rude. There is no building work going on at the hotel next door everything is done and looks great we would defiantly return to the riu kaya Belek it was the perfect holiday for us... Thank you xxx

  • Stayed: June 2013
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4  Thank Tara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

Stayed at the Riu Kaya Belek hotel 21st- 28th June 2013 travelled with friends and prior to arriving asked if we could be located near each other so were able to sort things out without having to find each other in the hotel and on arrival we were located on the 3rd floor with a partial sea view and were next door but one to each other.
The hotel as we found was very good, the food in the restaurants were good plenty of choice and comfortable seats to dine at the numerous tables.
The outside swimming pools were also good plenty of sunbeds available and also the novelty of the service from the roller blade waitresses who took your orders and in next to no time were back with your drinks, very commendable.
One of the drawbacks we found was the price of a game of golf at the hotels course which worked out at 100 euros each which myself and my friend found to be quite expensive we think that as hotel guests that there should be a reduction in the price quoted.
Finally the work on the hotel next door is almost complete but this reflects on the frontage of the hotel complex which still resembles a building site but I,m sure that with a lot of landscaping then this will be adequately transformed.
All in all a good hotel and a pleasure to stop there.

Room Tip: Without paying extra for pool & sea views the room we had was 3095 which was a partial sea view...
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  • Stayed: June 2013, travelled as a couple
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4  Thank BigPhil187069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelRiuKayaBelek, Guest Relations Manager at Kaya Belek, responded to this reviewResponded 27 July 2013

Dear Guests,

We thank you for your kind attention you showed by sharing your time to write your holiday experience in Hotel RIU Kaya Belek.

We are happy that you were pleased with our services. We ensure you we shared your positive comments with our team.

We hope to see you back at Hotel RIU Kaya Belek.

Please do not hesitate to contact us should you have any question or request for your next visits.

Yours faithfully,

Guest Relations team
bkguest@kayatourism.com.tr

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2013

Fantastic staff - restaurant/pool/animation/guest relations/rep.
Hotel & pool lovely and clean - staff working throughout night to clean.
Food and drink lovely - Available 24hrs a day.
Good daytime entertainment.
Evening entertainment - some nights fantastic (outside entertainment came in).
Aprox 20 min walk to local town and market. Bus outside hotel if prefer.
Euros or dollars accepted/preferred/convenient as opposed to lira in hotel and market.
Clean beach.
Overall a fantastic holiday. Not many English guests. Staff speak small amount of English but not a problem.
A down side to the hotel was the room keeping - staff didn’t clean room well and wouldn’t participate in conversation/demonstrations (e.g hoover) or even acknowledge us. Didn’t provide us with much trust when out of our room. However, when speaking to other guests they reported a good quality service. Maybe just a problem on floor 5. We were on top floor (5) basically in the roof therefore balcony was shaded all day. Not a problem for us however could be for some people.

Room Tip: Not floor 5 ! No sun all day as in roof. Not happy with room cleaning up there.
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  • Stayed: June 2013, travelled with friends
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2  Thank lauren w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kaya Belek

Address: Uckum Tepesi Mevkii, Belek 07525, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Serik District > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Belek
#10 Family Hotel in Belek
#16 Spa Hotel in Belek
#16 Romantic Hotel in Belek
#17 On the Beach Hotel in Belek
#18 Luxury Hotel in Belek
#26 Business Hotel in Belek
Price Range: £77 - £279 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kaya Belek 5*
Number of rooms: 506
Official Description (provided by the hotel):
The peaceful property in the heart of Belek, the most popular holiday paradise of Antalya, Hotel Kaya Belek, is also tailored for the families with children. Having been totally renovated in 2006, Hotel Kaya Belek is elegant, comfortable and exquisite, and will be known of its highest standards of hospitality in future just as it is known today. Hotel Kaya Belek was awarded with the "Certificate of Environment-Friendly Accommodation Facility", also known as the 'Green Star' by the Ministry of Culture and Tourism for its respect and awareness towards nature. ... more   less 
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Also Known As:
Belek Kaya Hotel
Kaya Hotel Belek

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