We went to the Serenity for our two week honeymoon and we were left disappointed.
The rooms a beautifully decorated and kept spotlessly clean, as is everywhere, by the housekeeping staff. The grounds of the hotel and pools are wonderful and make you feel you are somewhere far more exotic.
Sadly, the customer service level is poor. Usually in a 4/5 star hotel nothing is too much trouble, however everything seemed to be too much trouble for the staff. The food is average but made to look 'very pretty'. It became a joke, between my husband and I, that the different theme nights in the buffet actually served much the same food no matter what day it was. The French restaurant was truly an awful experience, this food was so bad we then went to the buffet!
The spa is wonderful but is very over priced.
Serenity, you have the setting and hotel to be an amazing destination, but start worrying about the details and actually caring for your customers, rather than forgetting them once you have there money.
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- Also Known As:
- Gloria Serenity Hotel Belek
- Gloria Serenity Belek