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Gloria Serenity Resort
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Reviews (1,719)
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506 - 511 of 1,719 reviews
Reviewed 23 April 2014

We have just returned from a weeks stay at this wonderful hotel and would recommend it to anyone. The service was first class and the amenities excellent. We had a first row pavilion and our beach butler Mohammet was fantastic. My only negative would be that the beach towels need to be replaced as they were a horrible off white colour! Everything else was five star all the way!

Room Tip: Serenity suites are like an apartment with three lots of french doors,a double balcony and two mini bars!
  • Stayed: April 2014, travelled with family
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1  Thank WarwickshireFlygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

Beautiful hotel, excellent, truly excellent staff . The rooms are very well equipped. We were on the All Inclusive Special which is truly amazing value with premium spirits and beers but beware don't go off menu, a bottle of Moet cost us 165 EURO ( £120), We stupidly thought it was the lire price!!. The resort facilities and service are in our view 5 Star. However despite that we would not return. The food while not poor is bland, samey and the a la carte restaurants are really not up to scratch, they must stop offering to serve chips with everything!! French Restaurant is the best but only average, Agean (Terrible) as is the Asian. Buffet is extensive but boring, salads are excellent but you cant eat just salad for 10 days. Best food is Italian which serve nice pasta and pizza but they are just open during the day. The best food is definitely the Patisserie, really brilliant cakes!

Facilities for children are excellent, water park, kids club very new, very clean and very well staffed but very limited opening hours on both.

We would have rather had paid a bit more even a few hundred pounds more and had excellent well cooked food as the staff, and resort are truly lovely.

I feel very guilty about writing this negative review, the place has such potential but the food is really not at 5 star level.

  • Stayed: April 2014, travelled with family
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4  Thank Ansteytraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustafa S, CRM Manager at Gloria Serenity Resort, responded to this reviewResponded 19 April 2014

Dear Guest,


We would like to express that we are honoured by your choice to stay at Gloria Hotels & Resorts. Thank you for taking the time to share your feedback regarding your recent stay at Gloria Serenity Resort.We are glad for the most part you enjoyed your accommodation. We are sincerely appreciating your comments concerning the nice service and resort facilities.
We are very concerned to learn that your experience fell short of your expectations. We are sorry that we were not able to meet your expectations about the food.
In Gloria Serenity Resort there are five a’la carte restaurants, one main restaurant and one restaurant which is open 24 hours. Like all 5 star hotels at the main buffet restaurant there are standard dishes served suitable for everyones taste. As Gloria Hotels we try to make this a bit different by having theme nights serving beside the Standard dishes also special dishes which is relevant for that theme.
Also our guests have an opportunity to visit a’la carte restaurants in two another Gloria hotels. To experience all kind of Gloria kitchen and to appreciate the taste and quality of food .
We are sincerely sorry that your visit did not reflect standards that we set for our hotel. Our goal is to always exceed our guests’ expectations. That's why we creat such a service as ‘Special Menu’.The guests with a health problems and also guests who would like to have something special for themself. Our Guest Relation team is always ready to help the guests to organise 'special menu' order.
We appreciate all forms of guest feedback, and through constructive comments we are able to continually improve our services and facilities for our guests. We hope that you will give us another opportunity to serve you again.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

We have just returned from our thrid stay at this "glorious" hotel, and each year we consider trying elsewhere (the new Carya Regnum possibly) but by the end of the week, we all agree that we simply cannot come away from what amounts to simply THE best hotel bar none in the Belek area hands down a winner.
Its a big hotel in actual area but with a small boutique type hotel feel about it and nothing is too much trouble for any of the staff. We were given (for the second year in a row) a complimentary upgrade to one of the poolside 2 storey garden villas (no.3219 - the very same one we were given last year!!) which was sublime. The three a la carte restaurants were excellent which we ranked in order as 1st Frech, 2nd Aisian, 3rd Aegean - but all very very good, and the main tetrasoma buffet restaurant wasn't that far behind at all, it's just nice for three nights of the week to be waited on. The quality of food and wine was faultless as ever and the friendly faces and service in the main bar and out on the terrace were top notch.
I simply cannot find fault with anything at all, we got a late check out on our last day, we ate and drank well, the atmosphere was lovely - all I can say is, go on, treat yourself, you will not regret it, thats a promise.

Room Tip: The seaview rooms are great but if you are given the opportunity for a free upgrade to a poolside garden villa, grab it with both hands, they are awsome
  • Stayed: April 2014, travelled as a couple
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2  Thank david t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

We went to the Serenity for our two week honeymoon and we were left disappointed.

The rooms a beautifully decorated and kept spotlessly clean, as is everywhere, by the housekeeping staff. The grounds of the hotel and pools are wonderful and make you feel you are somewhere far more exotic.

Sadly, the customer service level is poor. Usually in a 4/5 star hotel nothing is too much trouble, however everything seemed to be too much trouble for the staff. The food is average but made to look 'very pretty'. It became a joke, between my husband and I, that the different theme nights in the buffet actually served much the same food no matter what day it was. The French restaurant was truly an awful experience, this food was so bad we then went to the buffet!

The spa is wonderful but is very over priced.

Serenity, you have the setting and hotel to be an amazing destination, but start worrying about the details and actually caring for your customers, rather than forgetting them once you have there money.

  • Stayed: April 2014
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4  Thank LB2001F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mustafa S, CRM Manager at Gloria Serenity Resort, responded to this reviewResponded 15 April 2014

Dear Guest,

We would like to express that we are honoured by your choice to stay at Gloria Hotels & Resorts. Thank you for taking the time to share your feedback regarding your recent stay at Gloria Serenity Resort. We sincerely appreciate your comments concerning the nice and good work of our Housekeeping staff.
As Gloria Hotels&Resort Management, our ultimate goal is to ensure guest satisfaction with our services. We would like you to know that we will pay special attention to the issues you raise, and will take necessary measures and do our best to prevent repetition of a similar problem.
Like all 5 star hotels at the main buffet restaurant there are standard dishes served suitable for everyones taste we as Gloria Hotels try to make this a bit different by having theme nights serving beside the Standard dishes also special dishes which is relevant for that theme. Our SPA center has the latest treatments and we use ESPA products, there is no distrubitor of ESPA in Turkey. Everything comes from abroud which makes it more expensive. Despite of these issues it is tried to keep the prices suitable for everybody.
Gloria Hotels & Resorts Management is one of the few hotels who is interested in promoting professional skills of the staff. Our Human Resource department together with a quality department are following up performance monitoring and regular trainings among the staff. Therefore, all hotel procedures are in line with international standards and our staff is being trained accordingly to this standards.
We consider it a lot of value that our guests are satisfied and choose our hotel again. Therefore, we are also very proud of our many repeat guests.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

A splendid resort, well situated. The sports facilities are superb, the leisure activities are first-class - especially the Gloria Serenity Spa which offers a wide range of treatments to an unusually high standard. The hotel is well-built to a high standard of comfort and convenience, the choice of restaurants is excellent and varied, the public areas comfortable and convenient, the choice of beverages is wide (with the Turkish wines on offer remarkably good, the simple but elegant bedrooms and en-suites are furnished and appointed to a high standard and the whole enterprise is very well-run to a 5*+ level. The staff are truly delightful - always willing to be of assistance - and they are multilingual!
One small but very important thing if you are elderly, or in any way infirm - there are no hand-rails to help you get in or out of the indoor or outdoor pools (which do have entry steps, however) and this lack of rails is very disappointing for those of us who wish to take advantage of these excellent facilities.
Otherwise a great experience in truly 5* surroundings - a real Turkish Delight

Room Tip: Hotel accommodation is more convenient for most activities - but the marvellous pool-side or garden villas have lots to offer in a variety of ways - and golf-buggies will take you any where, any time!
  • Stayed: April 2014, travelled with friends
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2  Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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