We have recently stayed in this hotel for a week of holiday, returning after two years. Gloria Serenity is still a great place for a holiday, given the high-standard accomodation, excellent beach facilities, variety of pools, and not last the lush, huge gardens. A small but nice zoo was added since our last stay. However, price has increased and service level has somewhat decreased. We have asked to have the same suite as before and although we have confirmed this with the hotel few days before arrival, we had the unpleasant surprise that the suite we asked for was unavailable. With difficulty we managed to get it with few days of delay, but what annoyed us was that they didn't do much to solve this incident and also didn't offer to compensate in any way the hassle. So, although paying a lot of money, we didn't feel as valued guests. We acknowledge this is rather difficult in a large resort as this one, but still our experience two years ago was better. The resort is still full of Russians, though we noticed a significant number of British people as well. All in all, Gloria Serenity is still a high-standard hotel, very well maintained, but could do more for its guests to feel special.
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- Also Known As:
- Gloria Serenity Hotel Belek
- Gloria Serenity Belek