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Reviewed 13 September 2018 via mobile

This is our second honeymoon week. The first one was at another hotel, the second one here at Calista. This place is amazing. I can not describe everything in words, but I will say some things I found real good:
1. Food is amazing. Every day you can find a lot of different food types, seafood, delicious desserts.
2. The waitresses are very kind and bring you whatever you want drinks or something else very quick.
3. The rooms are huge, the bathrooms too, having both shower and bath tube. Everything is perfectly cleaned up.
4. The rooms have 4k smart TVs, on which you can find everything about the hotel( restaurants, bars, etc)
5. You have two digital panels in the room, one at the entrance and one near the bad, for controlling air conditioning and lights in the room and bathroom.
6. The balcony is huge again, having two chairs, one table, one sunbed and still lot of space.
7. They give frozen towels along the poolside.
8. The entire hotel is spotless clean, including the public bathrooms.
9. The bathroom amenities are more than we have ever seen.
10. They have a whatsapp chat for their customers where you will get any answers you need. Everything gets solved, belive me.
11. The entertainment team and activities are excellent. You don't have enough time to do everything.
12. They have all possible drinks, more types of each one. 6 types of rum for example.
13. You can eat during the day in minimum 5 places.

I can not say enough about this hotel. We already asked our travel agency to book for next year.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Troanca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calista_Luxury, Konuk İlişkileri Müdürü at Calista Luxury Resort, responded to this reviewResponded 15 September 2018

Dear Guest,

we appreciate your positive & detailed feedback about our hotel!
Thank you for giving us a perfect rating and for recommending our hotel to other travelers.
Looking forward to welcoming you back soon.

Calista Luxury Resort
Customer Relationship Management Supervisor
btekin@calista.com.tr
Whats’app +90 530 232 3537

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2018 via mobile

This is our 4th time in the last 6 years that we stayed at Calista.
We are a family of 5, 2 parents and 3 kids under 7.

Things improved over time, as always the food is great (maybe more Vegan options will be available in the future?), the whole property is well kept, the gardens are beautiful, big rooms, great cleaning staff, nice sea, great sand, everything you need to forget about the daily house chores that you have to acomplish when you have kids.

It was very relaxing for all of us, my kids loved it as always and our biggest girl who first came here exactly 6 years ago when she was just 8 months old asked us to move to Calista for ever :)

She cried when we came back home :) i cried too looking at the piles of laundry and dishes that expected me :))

Well, back to reality now. Thank you Calista for the wonderful stay, defnitly reccomend staying here :)

PS thank you for the nice surprise for my sons 3yo birthday aniverssary!!!

Date of stay: September 2018
Trip type: Travelled with family
3  Thank Adela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calista_Luxury, Konuk İlişkileri Müdürü at Calista Luxury Resort, responded to this reviewResponded 15 September 2018

Dear Adela P,

thank you very much your positive and kind review, we are very glad that you and your family enjoyed your Holiday in Calista Luxury Resort.

We were very pleased that you felt at home and we are delighted to hear that we have been part of so many journeys that you've taken!

Please note that your concerns about vegan food have been passed on to our Cuisine management, we will take care about it.

Our staff are always ready to welcome you. Thank you for your loyalty and trust!

Calista Luxury Resort
Customer Relationship Management Supervisor
crm@calista.com.tr
Whats’app +90 530 232 3537

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018 via mobile

Hey this is Can Gazioglu from the room with the number of 3310. I stayed at Castelia Luxury Resort between 6-11 September 2018. As a person who travelling a lot, I'd like to write something about the 5 days holiday at the hotel. Before i start, i'm not a person who likes to comment after average services. However, i had amazing 5 days at the hotel and decided to share my experiences. I will go step by step.

Rooms: It was the largest room i have ever stayed in a hotel. It's more than 50 square meter and well decorated. You can find everything you need such as iron, weighing and facilities for coffee and tea etc. In the bathroom, you have 2 options for shower which are bathtub and shower cabin. Big screen TV has Turkish and international channels. Rooms are cleaned well everyday. Another thing about cleaning service is not having noise of cleaning staff early in fhe morning. It's so annoying in the morning to hear noise. I think staff are warned about this.

Pool and Sea: Pool is enough big and satisfies expectations. The sea is also nice with enough sunbeds. You do not have problems about the crowded even if it's a high season. The capacity is managed successfully. Servicing drinks to the pool and the beach go on without hitch.

Food and Beverages: There is no chance to be hungry during the day. Snacks bars are operated during the day and their location are closed to the pool and the sea so you don't need to walk so much to eat. Main restaurants are big enough and the capacity is good as well. You do not have any problem about the finding the table at any time. Foods are delicious and diversity of the foods are so nice. Red meats, white meats including chicken and fish can be found at the same time everyday. Drinks at bars were amazing. All you need is to give the brand name of the drinks to get your favourite taste. Absolute, jack daniels, red bull and some premium drinks too such as cachaca which is a kind of Brazilian rom. To put drinks comment more simply, they were amazing.

Animation: There is a rule in management science. If others do better than you, "outsouce" it. All night shows are outsourced and they were amazing. If you want to see those kind of performances somewhere in the word, you have to pay 40-50$ for a ticket. Daily activities were standart such as boccia, kick box, dart but they were ok too. At this point, I may suggest one thing to the hotel management. You should create electronic banners, posters of night shows and use them on the marketing activities through agencies' web pages. Because, it may affect consumer behaviours about buying. I was about to go the another hotel just because of good usage of those electronic banners through agencies.

Staff: The last thing and the most important thing in my opinion is Calista's staff. They were all helpful, smiling and trying to their best to make you happy. It might be unfair for other employees to mention specific names. All were amazing. Animation team, bartenders, waiters, cleaners, guest relations all all all were amazing. Thanks to the management to keep such wonderfull staff. It's absolutely management success.

Date of stay: September 2018
Trip type: Travelled with friends
1  Thank Can G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calista_Luxury, Konuk İlişkileri Müdürü at Calista Luxury Resort, responded to this reviewResponded 12 September 2018

Dear Can,

We appreciate you taking the time to provide us with such detailed feedback about your stay.
Thank you very much, it is highly appreciated. We are so glad to read that you enjoyed your stay with us.!

We very much look forward to welcoming you back to Calista Luxury Resort in the near future.

Best Regards
Calista Luxury Resort
Customer Relationship Management

crm@calista.com.tr
Whats’app, Viber +90 530 232 3532

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Reviewed 8 September 2018 via mobile

Great resort, compact and not spread, great food, great small food throughout the resort, try gözleme. In my opinion, the bar on the beach, inside the sea - is the best! Great drinks, a girl called Seher is a wonderful staff that a resort should be proud of (Busra not so much - a bit careless and we met her thru our stay and was the same).

I would def come back!

Date of stay: September 2018
Trip type: Travelled with family
Thank Amra Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calista_Luxury, Менеджер по обслуживанию клиентов at Calista Luxury Resort, responded to this reviewResponded 9 September 2018

Dear Guest,

The Calista team thanks you for the rating and hopes to see you and your family soon again in our hotel. Holidays are the most important time to recover and spend a nice time. We are pleased inspire our guests with a wonderful atmosphere and excellent service.

We are looking forward to welcome you back to Calista Luxury Resort in the near future.

Best Regards,

Customer Relationship Management
crm@calista.com.tr
Whats’app, Viber +90 530 232 3532
Skype: Calista.L.Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2018

Calista is advertising itself as newly refurbished and "let us pamper you" type of hotel but it needs some serious improvements to fully meet the customer expectations.
Pros:
-rooms are large and the bad is comfy
-good assortment of fresh fruits and vegan choices
-staff willing to help you
-decent walking distance to the beach
-good shows and entertainment
-excellent services and food on Timo Italian restaurant (it worse for the small extra charge:)
Cons:
-the electronic door access system has broken several times during our stay and the technical staff has not been able to fix it for good even if we raised this issue to both guest relationship and even hotel manager
-cleaning lady has always coming between 2 and 4 PM when our son wants to rest a little bit and this is really enjoying. We have raised this but they say that is difficult to accommodate all customer requirements...
-majority of staff have some difficulties in speaking decent English
-the food quality is good but the variety is struggling as they have every day almost the same food.

In a nutshell Calista experience was far below Gloria and Regnum that we have visited in the past and I would most probably not come back here.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank andreica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calista_Luxury, Konuk İlişkileri Müdürü at Calista Luxury Resort, responded to this reviewResponded 10 September 2018

Dear Andreica,

Thank you for taking time to write your review about recent stay with us.

We are pleased that you enjoyed our meal & drinks facilities & service, especially mentioning our quality that we taking care of somuch. Thank you for sharing opinion, it is very important for us to provide the best services and to improve us!
We will share your opinions with our Managment we will take care about it.

We will be happy if we can welcome you in Calista Luxury Resort again.

Best Regards
Calista Luxury Resort
Customer Relationship Management
crm@calista.com.tr
Whats’app,Viber +90 530 232 3532





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