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Ela Quality Resort Belek
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Reviews (1,813)
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All reviewslake housesla salsakids clubmain restaurantturkeybaby rooma la carte restaurantspool barsea viewwater slideskids poolchoose this hotelair conditionfamilies with childrenfamily vacationbowling alleypool side
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Reviewed 18 October 2010

The hotel was excellent. Fully justifies the class of 5 stars. The huge complex, beautifully arranged, hygiene is an excellent level. The rooms are neat and clean. The beach is maintained, the sea warm but hazy because of the sand. The hotel staff was polite, neat and speaks several languages, unlike the rest of the population. Slight advantage in serving with Russian guests, the hotel staff complaint. As far as food is concerned, you can never be hungry, because it is abundant throughout the day. Are represented and all kinds of international cuisine and dishes are varied. It takes several days to try out much of the food and still not be able to try everything because it is always something new and new! :) Drink in bars and restaurants varied and well. The hotel is suitable for families with children because it has all the required facilities. Those who are accustomed to an active vacation with a sunrise tour of operations, they must forget that since the hotel is 35km from Antalya (in addition to the poor transportation to the city), and the closest center of Belek is 2km away, and there is placed a small number of shops , completely uninteresting to tourists. Any recommendations if you want a passive home with plenty of food and drinks! :)

  • Stayed: September 2010, travelled as a couple
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Thank BelgradeBibana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2010

We went to the hotel the last 10 days of August. It wasn't too crowded so we had a very pleasant stay. The hotel is VERY big and we like to go to smaller hotels so staying where the Lake Houses are was very peaceful and nice.
The pools are very crowded and you have to get to the pools early to get a bed otherwise you end up stying in a place where it's just so hot.
We love the sea and the sea in Turkey is not clear at all, actually when you swim I promise you you can't even see your feet however it is very warm. The sand is dark and not nice.

The hotel is very clean but to be honest a little run down. The selection of food is enourmous however I suggest you eat what they cook fresh that day otherwise the next day they become stews or meat balls!The main restaurant is massive and it's not a peaceful time to eat as you have hundereds of people walking pass you every minute and children shouting.
The Lake House family rooms are wonderful with lots of space and looking over the pool. The cleaning lady would always arrive so late in the day which was pretty annoying. The air conditioner kept braking down every other day and then we would be without for a day which is a total nightmare as it is SO HOT in Turkey.
The children loved the hotel as there were so many things for them to do and the hotel is very organised in doing different events for the hotels guests. The hotel have wonderful kept gardens and probably one of the best hotels in the area. The pools are incredible and all 1.20m (approx)high so you can always touch the bottom.
The staff are very nice and always very helpful even thought a lot of them do not speak very good English. The staff are terrified of the Russians as they are very hard on them (so they told me). The hotel occupies 75% of Russians between June and August! I have nothing againts the Russians, each country has thier culture and behaviour however they are not well mannered and definately not friendly which makes the holiday a bit tough. There a few Europeans so one can have their children play with ours which is also a point why we all go to these big hotels.
The reception staff are COMPLETLY incompetent and you always have to go to Human Resorces as they are the only one's who understand you. If you want to go out of the hotel and organise something the hotel will not do it for you, you have to go through your agency which I thought was really unoganised of them. There where a few English guests who were furious with Reception and all said that once you paid and where about to leave the hotel couldn't care less about your problems!
Would I recommend this hotel??? I am happy I went but I would not reccomend the hotel to my friends as I think there are too many Russians and no because the Managers of the hotel are very rude and only think of people who have a lot of money, that's why they have the russians! Also outside the hotel there is nothing to do and DO NOT go to the dolphin show as you will be very sad for the animals.

  • Stayed: August 2010, travelled with family
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4  Thank PattyBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2010

We have just came back from this hotel. Hotel is great, but it is more suitable for families with kids. There are different kinds of entertainments every night. Beach is ok, pools are great. All inclusive service is real all inclusive, with different types of beverages. Food is also fantastic. It is far away from the centre of Antalya, about 35 km. So if you choose this hotel you can account on being there during all day. For the couples is a little bit boring. About 90% of the guests are Russians, most of them are ok, but some of them are real ingots, the best solution is to ignore them. I can recommend the hotel to everyone.

  • Stayed: September 2010, travelled as a couple
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Thank Borhes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2010

Situation: a couple of 38 and 34 years old with two kids of 4 and 1.5 years old for 10 days from 26/08/2010
FIRST CONTACT

reception: people in front of us were directly served. We were with 2 children and they told us to wait on a coach.

On the reservation sheet from the tour operator, we specifically asked to get a room at the lowest level possible to avoid climbing stairs with a stroller. Well, on the lake houses with two storeys, we got... the upper floor. When we start complaining we were told that they were full. I didn't believe it.

FACILITIES

The rooms are very comfortable. We received two connecting rooms that was very handy to let the kids sleep why we still could enjoy the balcony.
We resided in the most privileged part of the resort, called lake houses, where it is impossible to get something to drink. A small bar is well present but nobody runs it. You have then the choice to go back to your room (mini-bar) or walk to the main pool where the pool bar is always open but it is at least 5 min walk.
The pool is very nice but the children pool is to be avoided at all cost.

CHILDREN ACTIVITIES

Everland Q is the place for children. It is announced as open from 9.00 until 0.00. The thing that you should know is that limited activities are organized for children: one from 10.30 to 12.00 and a second one from 15.00 until 16.30. Outside those hours children are left in several rooms with surveillance: TV room, video games room or in a small indoor recreation room, called playbarn. During lunch (12.30-15.00) and dinner (18.00-20.00), parents come with their children to eat at the children restaurant. At night, the classic mini-disco takes place. Also there is no group atmosphere you should expect from a mini-club. So my kids were not felling integrated and refused to stay.
In overall, the hotel and personnel are not very friendly: a small example, waiters always bring a wine glass full of water for the children. How do you want them to drink that?

COMMUNICATION

The issue is not really about Georgians, Russians or even Turkish people, it is more about the hotel that speaks Turkish and Russian. English is not much used in this resort.

FOOD

From a very expensive 5* resort you could expect to have variation in your plate. Well you are far away from that. The food is always identical. No effort has been made to have theme nights like you could find elsewhere.
On the other hand, there is at any time a place where you can eat. From snacks to patisserie.

ACTIVITIES AND EXTRA SERVICE

Obviously when you want a out-of-the-box service you have to either pay for it or have at least 3 people asking each other what to do.
Here are some examples : Segway rentals : 20Eur/30 min.; picture taken per photograph 12 Eur; kids banana boat 10eur for 10 min.
So everything is done to compensate the all inclusive. And I don't count extra charges for special beverages. I could read on the wine card that a French wine was at 245 Eur (not an exclusive wine).

STAFF

When waiters see you coming at a restaurant or somewhere to sit, they just stare at you. You have a baby and you need a chair. "Just do it yourself", should they be thinking. Then at the moment you have made most of the job, by grabbing the baby chair almost to the table, they start helping you. It happened every time we went to the restaurant and most of the times when we ate outside.
I could never tell who is part of the animation team. The reason is that resort is so big that it is difficult to create a group atmosphere. Also the animation team was not coming to the tables in the restaurant like in other hotels to make contact with parents or even better with children.

  • Stayed: August 2010, travelled with family
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2  Thank past0u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2010

My family and I stayed at the Ela Quality Resort from 10-24 August. The first 4 days passed without any major incident apart from the need to get down to the pool at about 8am to find a decent sunbed despite the hotel signs suggesting they are not reserved before 9am. The rudeness of the Russians in the buffet restaurant - piling their plates up with food that they could never possibly eat....has rationing only just been lifted? and pushing in front of you when queuing for food. The staff were mixed...some polite and helpful others seemed disinterested and very slow to attend to anything. You can not order a bottle of house wine (despite it being all inclusive) you can only order it by the glass which then you have to wait ages for the staff to refill. When the issue of staff service was raised by another guest he was told that it was ramadan and the staff were tetchy because they could not eat during the day! How ridiculous...hotels are a service industry and there was certainly no discount on offer due to Ramadan!

The shops by the pool are a rip off...Euro100 for sun tan oil, USD55 for a lilo....more expensive than Harrods. The wine list in the a la carte restaurants starts at Euro40-45 with most bottles well in excess of Euro100...Moet champagne was over Euro200...so be careful with the ordering.

I mentioned that the first 4 days passed without major incident, however on the 4th night my eldest daughter, my wife and I were all struck down with a virulent stomach bug - this confined us to our rooms for 2 days and for 4 days we could only eat bread and water...in fact for the rest of the holiday whenever we tried to consume any normal food (in small quantities) we were soon rushing back to our room or the nearest washroom. My youngest daughter also fell ill two days after us.

In fact out of a total group of 21 (we travelled with friends) 14 were seriously ill for over a week - we had strong antibiotics prescribed that eventually stemmed the problem the day before we were due to travel back...although the stomach pains persisted until a week after we returned and had visited our own doctor.

Having raised this with our sovereign rep..who helpfully concluded it was probably the change in weather!...we spoke to many other English speaking guests and found over 40 were similarly affected during their stay...5 people were sent to hospital with one test result indicating more than 7 types of infectious bacteria present in one ladies system.

The hotel claimed their hygiene standards were of the highest order ... the 40 seriously ill guests would no doubt disagree..In fact even one of the entertainers was ill with similar stomach problems while we were out there (the hotel sensitively asked him to work through it)

My family and I have holidayed all over the world and are well used to hot climates and different food...this was not "holiday tummy" this was a serious bacterial infection that was obviously highly contagious and likely to have come from the communal buffet restaurant. Obviously this has ruined our holiday experience along with the 4 families we travelled with. If you wish to play russian roulette with the buffet then I wish you good luck but at the prices to stay here I would strongly recommend other hotels such as Hillside in Turkey..or Oceania in Greece which are streets ahead.

  • Stayed: August 2010, travelled with family
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7  Thank Thegilmours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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