It ought to have been great. Turkish hotel food of the year winner, luxury all-inclusive hotel.
Except under the superficially shiny skin, there lurked a massive outbreak of gastroenteritis, a disease that is only spread where hygiene is not up to scratch.
The hotel professes high standards of cleanliness, but look around you when you are there. Are surfaces regularly cleaned and disinfected? Do ungloved staff hands find their way into the buffet food? Do you see anyone wash their hands when they take the trash out?
While we were there, over 50 people of different nationalities (as well as staff) were seriously ill, some badly enough to end up in hospital. The hotel tried to disclaim all responsibility, so made no attempt to increase its cleaning and disinfecting regime, meaning that yet more people were exposed and fell ill. They tried to claim it was an illness brought by a British person into the hotel, and yet hospital tests showed guests riddled with amoemba and norovirus, which are only picked up from unhygenic conditions.
Had it been a cruise ship, everyone would have been taken off at the next port, and the ship disinfected from top to bottom. Instead, the hotel just insisted its procedures were up to scratch, and left it at that. What they ignored was that the procedures were being ignored.
It is impossible to say who started the outbreak, but it is clear that it spread like wildfire because of the underlying lack of hygiene in the hotel.
It is a real shame, as apart from the rip-off prices for anything non-inclusive, it was a great hotel, if too noisy at night to sit on the balcony.
But why take the risk? You may not know that you won't fall ill in another hotel, but you know that it could happen at any time at the Ela. Such a shame the management didn't put their hands up, and knuckle down to the problem, because then I'd be recommending you went.
- Official Description (provided by the hotel):
- Ela Quality Resort is located in one of the leading tourist destinations of the world - Belek, just within 35 kilometres from the Antalya airport. The resort occupies an area of 11 hectares, has a sandy beach and a pier. Ela Quality Resort offers 393 standard rooms, 18 Superior Sea view rooms with Jacuzzi, 70 Family Duplex Rooms, 142 Lake House rooms with direct pool access, 28 suites, and 7 luxury villas with a private swimming pool, Turkish bath, sauna, Jacuzzi and exclusive service. Ela Quality Resorts guests are also offered 8 halls with a capacity from 22 to 500 seats for conferences, corporate events and business meetings. Our professionals will help make your event truly successful and memorable.Every day, Ela Quality Resort introduces you to the culinary traditions of the world. It offers a huge selection of gastronomic delights at seven à la carte restaurants: "Kuşhane" (Turkish cuisine), "Teppanyaki Hida" (Japanese cuisine), "La Perla" (Italian cuisine), "Passion Gourmet" (French cuisine), "La Salsa" (Mexican cuisine), "Kalamata" (Greek cuisine), and "Alarga" (fish courses). In addition, Everland Q kids restaurant also offers a great menu tailored to the preferences of kids, considering the principles of proper nutritionProfessionals at Ela Quality Resort were among the first to develop a unique concept of children's leisure in Everland Q, where children of every age can enjoy fascinating activities, while service and custom childcare distinguishes the hotel from its competitors in the Belek region. A special entertainment complex is available for infants, toddlers, pre-school, junior and senior school children. Everland Q is all you need to have a great time: playground, napping room for kids, children's amphitheatre, a hobby room, Lego room, movie theatre, swimming pools with water slides, computer room, darts, billiards and even a bar offering soft drinks. Everland Q regularly hosts a variety of activities designed to not only entertain the little guests, but also provide opportunities for all-round development.The club employs highly qualified staff responsible for safety and great mood. The Everland Q concept is designed so that all little guests at the club, while having a fun and entertaining time, do not require the supervision of parents who, in place, can spend some time on themselves at the fitness centre or by going to enjoy a SPA treatment. A comprehensive approach to the care of kids will change the way parents think about going on holidays with their children and will replace the idea that a peaceful holiday with kids is impossible.A wellness centre "AB-I ZEN Spa & Rituals Lounge", which holds a certificate of the European SPA Association (ESPA), offers guests a range of one hundred and sixty body care and massage programmes. All cosmetics used by experts at the centre are 100% natural and contain no artificial ingredients. "AB-I ZEN Spa & Rituals Lounge" also holds fitness, yoga and water aerobics classes, dance classes and offers personal training.Stay fit and have a good time by enjoying a game of golf. With its mild climate and the best field in Turkey, the world-renowned golf centre destination Belek offers ideal conditions for golfing. Ela Quality Resort is surrounded by 15 golf clubs. ... more less
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- Also Known As:
- Ela Quality Hotel Belek
- Hotel Ela Quality