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“No buggy's”

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Sueno Hotels Golf Belek
Ranked #1 of 94 Hotels in Belek
Certificate of Excellence
Reviewed 19 September 2013

The second time we've come at the Sueno golf hotel. Because it is à small quiet hotel with friendly staff. Rooms and bathrooms are spacious and have balkony. The rooms could be cleaner : à lot of spots on the wals, carpet, lightswitch, telephone.
But the big problem is : NO. BUGGY'S ! If you are not at the desk at 6.30 am you have NO BUGGY'S. At 7 am is already to late. But the problem is you can only book 1 hour prior to your teetime. So if you teetime is 9 am you are sure not to have a buggy. Medical rapports do not help. I have one send 2 months in avance and the told me just to bring it with me. Didn't make no difference. They told our travel agency in Belgium their would be no problems with te buggys. So we feel misguided otherwise we would have booked a golf where it is possinle to prebook the buggys. This problem is not taken serious by management what is a real shame because everbody does complain and Will not being returning to te Sueno. But the staff drives around in buggy's, everbody did notice this.

  • Stayed: September 2013, travelled as a couple
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1  Thank Katrien A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roza S, Leiter Gästebetreuung at Sueno Hotels Golf Belek, responded to this reviewResponded 27 June 2014

Dear Almalin,

first of all I would like to express that I'm very sorry about the problems you had here. Even the slightest negativity you experience on your holiday is very sad for us.

We adopt the opinion that "Every complaint is a gift", and as we are working on leading the hotel in the direction we see every review in a positive way. In this sense, we accept your criticism as a gift and thank you. We take your review very seriously and we have already started taking measures to make the necessary changes.

Once again İ want to apologize again in the name of the whole hotel and İ really hope to see you again here.

Warm regards,

Sueno Hotels Golf Belek Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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643 - 649 of 1,920 reviews

Reviewed 18 September 2013

Spent a week with a party of 8 golfers at the Sueno. Hotel service was very good, waiters very attentive and the food provided was varied and suitable for all European tastes ( strange seeing Brocolli for Breakfast though ).

The weather was very hot ( 36 - 38c ) throughout and again the staff provided ice buckets and water supplies readily. The 2 courses were well presented and extremely tough for anybody not hitting straight!!

The only issue was with Buggy supply....I witnessed several heated exchanges between pro shop staff, Hotel management and frustrated tourists who despite booking a tee time found that buggie supplies were fully exhausted by 10:00-10:30 each day.

They were offered alternative tee slots later in the day when buggies were returned from morning duties but this really isnt acceptable considering the complex claims to be 5* star.

I enquired on buggy numbers and was told the hotel has a "fleet" of 50, but 9 were currenly out of service. Basic maths concluded that with maximum occupancy of 6 tee times per hour over two courses all providing buggies for 4 ball groups would exhaust supplies in under two hours ! Given that not all tee slots were booked and that several groups were below 4 or walked I estimated that there was a 25% shortage below the guest needs ...this appears to be a problem thats been encountered at this hotel for several years and really needs addressing.

Looking around, hotel staff were regularly seen using golf buggies to move around the course and hotel complex...this didnt go unnoticed by guests.

I would definately return to this hotel and would recommend everything other than buggy supply.

Room Tip: Good lift service so high levels not an issue. Rooms to front have views of driving range and puttin...
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  • Stayed: September 2013, travelled with friends
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2  Thank Shaun_H458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roza S, Konuk İlişkileri Müdürü at Sueno Hotels Golf Belek, responded to this reviewResponded 12 March 2016

Dear guest,

We would like to thank you very much for taking time to write a review about our hotel. With pleasure we will share your commendation with our staff and we are very much hope that you will consider to come back again. We are waiting for you!

Kind regards,

Sueno Hotels Deluxe Belek Team

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Reviewed 16 September 2013

Most things about this hotel were nice.
The rooms nice
The courses nice
The staff nice
The only thing I couldn't understand was broccolli,courgettes,aubergine and salad at breakfast.of course there was the usual egg station,choice of cereal and cake.
They need to decide whether they are catering for british golfing parties or russian families
A big thanks to Tanner and Ozalem who worked their socks off serving drinks of a night.

  • Stayed: September 2013, travelled with friends
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2  Thank paulsteff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roza S, Konuk İlişkileri Müdürü at Sueno Hotels Golf Belek, responded to this reviewResponded 12 March 2016

Dear Paul,

We would like to thank you very much for taking time to write a review about our hotel. With pleasure we will share your commendation with our staff and we are very much hope that you will consider to come back again. We are waiting for you!

Kind regards,

Sueno Hotels Deluxe Belek Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2013

Having just returned from a weeks golfing holiday in a party of 9, I can honestly say this is a very nice hotel. The food was very good, the staff were really nice and very helpful. I can imagine it gets very busy in peak times but we weren't kept waiting for bar service or tee times or anything else that I've read others complaining about. Regarding the beach bar/amphitheatre area, its approx 10 mins walk from the hotel and flat all the way. We walked almost every night and wasn't an issue. As for the buggy situation we were warned about, again not a problem. We got 4 buggies every day at 11:00. The area itself could be a little more lively but if ya book an all inclusive hotel then I think you should expect to spend a lot of time at the hotel. As for the golf, both courses were great, with the exception of 1 temp green, which was annoying. All in all it was a good time and I'd recommend it to any golfers.

  • Stayed: September 2013
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1  Thank Nitram553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roza S, Konuk İlişkileri Müdürü at Sueno Hotels Golf Belek, responded to this reviewResponded 12 March 2016

Dear guest,

We would like to thank you very much for taking time to write a review about our hotel. With pleasure we will share your commendation with our staff and we are very much hope that you will consider to come back again. We are waiting for you!

Kind regards,

Sueno Hotels Deluxe Belek Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

We stayed at Sueno Golf Belek Hotel from 25 July to 4 August. The hotel building and the territory is not typical for Belek or any other Turkish resort. The hotel is surrounded by the large and beautiful golf areas - trees, dunes, small pounds. Once we spend half an hour to walk from one side of the field to another but did not reach the end of it. The beach is about 400 meters away from the building but you can easily reach it by shuttle busses that are going every 5 minutes. Beach is excellent - clean and sandy with enough sunbeds for everyone. We normally went to the beach in the mornings and the sea was calm and warm. In the evenings the see can be wavy. The food was ok. I did not find the variety of dishes like in other hotels in Turkey, but in general you always can find something tasty and appropriate for your diet/eating habits. I would suggest having breakfasts and dinners in the main restaurant (they provide good selection of dishes as well as diet and kids menu) and lunches at the beach bar (grilled fish, meat, chicken and vegetables from 12 to 2 pm.) I loved the evening entertainment programs, introducing various dance groups, fire shows, Brazilian carnival/samba shows, pop/jazz singers and followed by disco. To entertain your kids you can take them out to the zoo that is situated 500 meters away at Iberostar hotel. The majority of the hotel guests are family people with kids, middle aged and seniors. The only disadvantage that I faced in that hotel was impoliteness of Russians – the “army” of unsmiling and displeased people (who do not have any idea about basic ethical norms).
In general I loved the hotel and would recommend it for calm family holidays!

Room Tip: The best option is golf field view rooms.
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  • Stayed: August 2013, travelled with family
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4  Thank Gulara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

This was the second stay at this resort. Having visited many hotels in the area, Sueno is much smaller and like all resorts has its advantages & disadvantages. It's the only hotel sited on the golf course, and this is a definite plus point. The two courses are generally in excellent condition, but have to say the condition of the tees was very poor & tired, but the res t very good. The Dunes is the shorter of the two courses, and I!m really not keen. The holes range from ridiculously short to ridiculously difficult, I,m not sure who they suit, but the Pines course, although 7000 yards from the back tees, is a much fairer and better test of golf.
Earlier reviews had commented on a shortage of buggies, and although we managed to get a buggy every day, on one occasion we had to wait for someone to finish, and on another the battery run out after 15 holes. Maybe if the staff didn't use so many, there may be enough for the players.
Now about the resort, I definitely feel there was an improvement in the food provided, though still not the selection normally experienced in the hotels of this area, but we knew this having visited previously, and still feel as a whole, for a golf holiday it's a good venue. As mentioned, the hotel is smaller, in a way more resembles a clubhouse building, with a small pool attached to he hotel, but he rest of the resort down on the beach, a 10 minute or short buggy ride down their private road. At the beach there is another pool, again quite small by Turkish hotel standards, a pier which has lounging areas and a bar at the end, and a snack restaurant that served this time a view buffet style dishes and some freshly barbecued food every lunchtime. The evening animation entertainment takes place own at he beach also.
One of he advantages of it being a smaller resort, is that it never appeared over crowded, with plenty of towels and sun beds, and a more civilised dining in he main restaurant. We found all the staff very friendly, but sometimes you had to wait a long time for drink orders to be brought to you, often best to. O yourself. They do offer a nightly AL La Carte restaurant, however feedback from other residents didn't recommend it, and for the additional charge made, they said it was,t worth it.
Yes the resort has its drawbacks, but I quite like it for certain trips, but for a more extensive choice and bigger facility, try the Cornelia Resorts. We do use them both.

Stayed: May 2013, travelled with family
4  Thank HongKongPhooey28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2013

Reporting live from the hotel;
1-The check in time is 14:00 but couldnt check in before 15:00 since the room was not cleaned yet !?
2-Once checked in, i have had the worst experience in my life; there is a water cut in the whole hotel for more than half an hour. Imagine a water cut in a 5 star resort...The excuse was the maintanance, at 3 PM ??!!
3-Another terrible experience from the room, the toilet flush tank did not work! Called the guest relations, they have sent the techs to my room and it took about 1 hour to fix!
4-The beach is far away and the golf shuttles are not quick and run frequently as expected...
5-I have been to most of the hotels in Belek but the open buffet is very limited here, comparing to the others, i would say the food is very poor.
6-There are two swimming pools, both of them are very small...
7-The restaurants terrace was covered by the glass and you feel to have a lunch/dinner in the sauna. Thats why we always had our meals inside, away from the view.

Summary;

If you are not travelling only to play golf, stay away from here. If you are a golf player, still choose another golf resort in Belek...

Room Tip: Any room where there is no water cut !
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  • Stayed: July 2013, travelled with family
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1  Thank canayek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sueno Hotels Golf Belek

Address: Tasliburun Mevki Kadriye | Serik, Belek, Turkey
Phone Number:
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Serik District > Belek
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Belek
#1 On the Beach Hotel in Belek
#18 Romantic Hotel in Belek
#18 Family Hotel in Belek
Price Range: £103 - £703 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sueno Hotels Golf Belek 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sueno Hotels Golf Belek Hotel Belek
Sueno Hotel Belek

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