Having stopped at many 5 star hotels i feel i have a fare comparison amongst hotel of the star standard.
We arrived at the Susesi with no welcome drink and a receptionist colder than a a doctors receptionist in England (and we all know how friendly they can be!). The receptionist don't speak very good English with i find very strange... the entertainment staff spoke better English than these girls. Thankfully we were handed over the concierge staff would could communicate and could smile.
We was then shown to are suite with bubbling and worn wallpaper but it was clean. I'm used to stopping in hotels that the housekeeping come in twice a day turn down the beds of an evening maybe a complimentary chocolate. But in this hotel what you will get is 1 visit clean sheets and towels granted and hand prints that will still be left around the toilet flush for the duration of your stay.... also in a hotel of this star rating and price you couldn't stretch to any alcohol in the mini bar apart from 1 bottle of beer???????? No spirits ... don't forget Susesi all this we have already paid for so then it should be there for us to choose.
We stayed here when the hotel was half full and all sunbeds were gone by 9am. How do the residents get anywhere to lie when its full to capasity is beyond us? Thank god i'm an early bird i had my towels down by 7.30am ( only half! had gone by this point) and then went to breakfast to return back to the sunbeds. On our second day our towels were taken off and thrown over the hedge by a lovely Russian family! (witnessed by a fabulous English couple) and all hell broke loose. We lost our sunbeds for that day as we we actually arguing with the Russian Mafia and felt better to retreat. These are the most tatiest sunbeds we have ever had lots were broken at the back they seemed very saggy and slats from underneath stuck through.
The restaurant had fantastic choice holding different themed evenings and was never stuck for something to eat the puddings were out of this world and the house wine served in the restaurant was very pleasant but we can completely sympathize the previous guy. My partners chicken was beyond raw one evening that if eaten would of knocked even an African elephant off its legs for a week thank god we spotted this, we shown the restaurant manager and after putting his eye balls back in his head he rushed off to deal with the situation with no apology or reassurance it would happen again..... worrying! Its a shame as after this u felt the need to sift through your food for the duration of the stay.
Of a day or evening at the bar if your wanting a known brand drink you have to say the actual brand if not they will always give you an unknown cheap brand. I have never stopped in a hotel let alone a 5 star hotel where they give you a brandy in a paper cup.. one evening this happened to me down by the auditorium by the rudest bar man on the planet called TAREK, he obviously hated his job and you could tell, there were brandy glasses behind the bar on view but he refused to give me one. Myself and a group of other English family's we had met up with found this really odd and shocked how dismissive this guy was to to us all. But are faith in hospitality was restored by bar man called Engin who couldn't do enough for you. Thank you Engin.
The famous ice cream man Bayram is the most upbeat funny man who seems to be there from sunrise till dusk. Working his socks off serving delicious ice creams to all and doing magic tricks in the baking heat always with a smile on his face.
The entertainment staff in the hotel were exceptional the best we have every experienced especially Hanim and Merve. These 2 Turkish girl entertained and and looked after us so well they are a credit to this hotel.
I have never written a review on here before as i haven't felt strongly enough to.
Please Susesi listen and make the changes these are things a four star shouldn't even be making let alone a 5.
We spoke to quite a few English family's and couple who had returned for a second time which was positive, but they had all felt that the hotel had gone down hill since there previous stay.
M, A and T
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- Also Known As:
- Susesi De Luxe Hotel Belek
- Susesi De Luxe Resort And Spa