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Susesi Luxury Resort
Ranked #35 of 87 Hotels in Belek
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Here is the genuine review”
Reviewed 28 June 2014

We have travelled to many 4* resorts around the globe, this one makes me feel ripped off.
We are a British young family, our kids nearly 5 and 2.
Breakfast buffet atrocious, no English breakfast here at all, but if you like things like chicken sausages in gravy, cheese or Brussels sprouts then you will love it.
Dinner buffet just as bad and what us there is not cooked particularly well, we are having to pay for as much a la carte as possible to avoid even though we spent £4000 to go all inclusive here.
We have been here for 1 week and have one more to go, so I write this before I go for another coco pop breakfast!!!
Entertainment for kids feature no English even the m.c uses no English so British kids have no clue of what's going on.
Guy with parrots came and smacked the parrots when they didn't do what he wanted.
Pool parties are likened to those in ibiza or magaluf, podium girls dresses like prostitutes men dressed like strippers thrusting around, shots being handed out, music with foul language of which was so loud I walked down to the beach and nearly two hotels along and it could still be heard quite clearly, all this in between 12 noon and 5pm!!!
Music at night is INCREDIBLY loud in invades your room till midnight, the latest we can put the kids to bed is 10pm so this causes us real problems.
Hotel is full of and completely caters for very rude and agresive Russians. Most staff here practice Russian so if your English and have a problem it probably won't get sorted as they don't even know what your saying . Russian men seem to think it's okay to get out the pool and blow snot from the nose where others walk around the pool.
I doubt most of the reviews on here and if I had known all this, and I think many other brits, I would NEVER had booked this place.
Another big issue, there are no irons in the room, our clothes are always crumpled after being thrown around at airports so we had no choice but to pay the hotel to iron our clothes! Shocking.
There is plenty more sub standard things to mention but I think most of us could tolerate them

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank njw81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susesiguestrelations, Konuk İlişkileri Müdürü at Susesi Luxury Resort, responded to this review, 27 August 2014
Dear Guest,
First of all, we appreciate you choosing Susesi Luxury Resort.
We would like to thank you for taking the time to share your thoughts and comments regarding your stay with us and we sincerely regret to learn of the problems you experienced.
We appreciate all forms of guest feedback so we are able to continually improve our services through constructive comments of our guests and you can be sure that all necessary measures was taken regarding the issues you had raised.
However we would like to point out that we provide our guests with the opportunity of tasting the kitchen of two free of charge a la carte restaurants, the other four a la carte restaurants are free of charge as well, there is only 15€ reservation fee per person. If you would contact our Guest Relations department it would be a pleasure for us to order a special menu for you at any time of the day if the food in our Main Restaurant was not convenient.
It would not be a problem to change your room to a quiet side of the hotel if it would be requested.
Somedays we have a parties near the main swimming pool or at the beach for a few hours, there is always a break and there is a few hours of the silence before and after party and before the evening show.
There are always an English speaking personal at the Reception or Guest Relations who can help you with any question you may have while your holiday.
We hope to provide you with more assistance and give you more detailed information about the resort facilities on your next visit.
Should you have any questions or concerns, please do not hesitate to contact us.
With best regards,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Canvey
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 June 2014 via mobile

Just returned ,first time here ,me and my wife will be returning next year .
We arrived late after a flight delay ,and was immediately informed we could get a drink in the lobby bar and hot food after midnight in the restaurant.room was large clean and very nice .
In the morning we got our first view of the hotel and gardens and pools lovely ,food good staff helpful and entertaining and spoke good English and always polite ,a really nice place to go and relax really enjoyed it .
My only gripe is the sun beds get taken with towels and the left for the best part of day unused ,however if you asked for additional sun beds it appeared the staff would get you one ,but being English ,you don't like to ,I would recommend this hotel to anyone I know without hesitation

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valencia, Spain
Level 4 Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 June 2014

I stayed here for 2 nights for business. Staff was welcoming, but reception not very fast and there was a queue in front of the reception. The design of the hotel was nice, the rooms were large and clean, and mine had a very nice sea view. Breakfast and the meals were delicious. All of the pools seemed very clean although it was not the season. Walking distance to the beach through a nice garden. This excellent hotel is real value for money.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kkbra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2014 via mobile

Stayed here from june 3rd for a week. On arrival we thought wow looked great, quick check in, porter took our bags up to our room. The room was a sea view on the 6th floor, hotel is huge so you will do a lot of walking.room was lovely and big, three adults sharing, beds comfy, bathroom huge, lots of toiletries for you to use also bathrobes and slippers. There is a safe whichi s great and you can pick your own passcode. There is a fridge in the room which will be refilled daily. The restaurent can get busy but you will find anything you want ok once you learn where everything is. My advice is go and collect your towels at 8am and pick your sunbeds as they go quick. We spent every evening in sandels bar which served lovely cocktails. The pools are fantastic huge and kept very clean. We went to the beach a couple of time, the sea was lovely and warm but stoney when you first go in. We look forward to returning to this fabulous hotel top marks susesi !!!!

Stayed June 2014, travelled with family
Helpful?
3 Thank Sherry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Modena, Italy
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 June 2014

Susesi, water's voice, this is the meaning of the Turkish word, is really an hotel immersed in the water, though pool's water. We stayed in a suite, really ample and complete, bedroom, dining, two bathrooms and something else, with direct access to the pool, that circumvent the apartments, and suites which appears like a tiny island. The plus side is a nice looking environment along with a high quality accommodation, the minus side is the feeling of an artefactual nature. By the way the pools surrounding the suites are deep, so kids need continuous supervision.
We could not enjoy the a la carte restaurants, they look nice, particularly the japanese one, but we took our meals in the main self serve restaurant. Abundant, (too much if you are dieting) though an average, sometime low, quality of the food.
Beach nice and sandy, perhaps when the hotel is full, the space may be cramped.

Room Tip: two types of rooms: in the main buildings, and in single two storey flats, surrouneded by pool. Take...
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  • Stayed April 2014, travelled on business
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Helpful?
2 Thank AlTom1322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darlington, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 June 2014

I had a week at this hotel starting 6th May. Beautiful location, food exceptional and a good choice of a la carte restuarants. A 45 minute walk into the town of Belek with loads of shops and cafes. The staff were excellent and the whole place was spotlessly clean. Could not have asked for anything more. Highly recommended.

Room Tip: Had a basic room, but was very good.
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  • Stayed May 2014, travelled with friends
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Helpful?
2 Thank Pauline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 June 2014

One of the best resort in Belek.The legendary Susesi Luxury Resort attention to detail in all parts of the resort, and service which renders the guest experience perfect and serene.

Upon arriving at the resort we were greeted by the wonderful staff at the reception and the person called Ferhat guided us to our beautiful sea view room.The room was immaculately clean and had the best view you can ever imagine.Rooms are fully equipped with Air con and free Wifi service (Wifi Service is available everywhere in the resort and its very useful function is that it still works in the grounds well away from the main building, so one could Google by the pool! also).There is also a mini bar which has Beers and other beverages which gets re-stocked everyday.

This is the best staffed resort we have ever seen. Anything we would possibly need and requested, we received.I did not find one rude or lackadaisical person here at Susesi.The staff is well trained and always ready to help you with the smiling face.

It is truly a five star resort. The grounds are extensive, and extremely well developed.

The food was absolutely superb, especially the enormous range of beautiful deserts.Food provided in buffet breakfast,lunch and dinner was exceptional.In my opinion it was the best ultra inclusive resort i have ever stayed in.
There are in addition 5 A La Carte restaurants: Asian, Steak house, Italian, Mexican and Turkish. We tried Turkish and italian and it was fantastic.No problem booking at any of the Ala cartes, the guest relation girls were more than happy to book them for use as far in advance as we wanted!!
We enjoyed spending our time at Sandals bar and Takatuka Bar around the pool area it had a nice atmosphere in the evenings with excellent waiter service with branded drinks, a huge cocktail menu and bottled beers .We just loved the lobby bar which is called the Hayal Bar again serving all international branded drinks ( JD, Jameson, Black label, J&B, Red Label,All flavours of Absolute Vodka,Malibu etc etc)You can easily compare the Hayal Bar to one of the Top ends Bars of London.
There is loads to do in the Susesi resort - numerous swimming pools, restaurants, bars, water slides, and even a bowling alley.
There are a lot of Russians staying at the hotel but this is not an issue as they are extremely friendly and make for good atmosphere in the evening.They are genuinely very good people.
You only see the well mannered people in Susesi.

The spa and turkish bath was amazing. It consists of a free and a paid section. There are 2 indoor pools, Turkish Bath, sauna, steam room, relaxing room and fitness center in the free section.
They also have a Vitamin bar which offers Fresh juices through out the day.

Special compliment to the General Manager Mr Ismail Tirali. He and his staff makes you feel at home from the moment you arrive at Susesi.I got the honour to meet and greet him personally.He was absolutely professional, resourceful, and very attentive person.He deserves a big applause for his dedication to excellence and hardwork. Mr Tirali and his team especially mention to his operations manager Mr Cengiz Kesici works day and night to make sure you get the full luxury and comfort at the resort all the times.
Also the girl at guest relation called Anastasia was the most charming person i met.She helped me with everything i asked for.
I thoroughly recommend this resort to everybody and overall its also the best value for money resort with zero compromise with the guest's luxury and comfort levels.
I'am so much pleased with this resort that i have decided to visit this resort again and again.

Room Tip: Sea view Room at 4th floor.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ravjot C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Susesi Luxury Resort

Property: Susesi Luxury Resort
Address: Iskele Mevkii, Belek 07450, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Belek
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Belek
#14 Romantic Hotel in Belek
#16 Top resorts Hotel in Belek
#24 Family Hotel in Belek
#26 Spa Hotel in Belek
#35 Luxury Hotel in Belek
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Susesi Luxury Resort 5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Susesi De Luxe Resort And Spa
Susesi De Luxe Hotel Belek

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