Just back from a week at the Orange Hotel with a group of friends. The hotel was of a fairly basic standard but clean. Rooms had all the facilities needed, with a great shower, mini-bar, although the beds were quite hard. The breakfast was basic to say the least, with a small buffet of bread, jam, cheese and cold meat - on a couple of occasions we went to the Magic Tulip next door and had an amazing cooked breakfast there instead!
Great location too - one street away from the main strip and two minutes walk to the beach!
The staff were all very friendly with just one exception - the manager. When we arrived there were problems with a couple of the rooms (one person didn't have a room at all and had to stay at the next door hotel!) - realistically with a group of 9 you expect there to be a couple if issues. However, the manager was most unhelpful and sullen, refusing to try and resolve the issues in any way. From that point he was extremely unfriendly for the rest of the week, and even complained to the rep when somebody asked if they could have coffee at 10:01am (breakfast finished at 10am!)
I have never been made to feel as unwelcome anywhere as I was at this hotel and this caused me a great deal of stress during a week's holiday. I would caution anybody against going to this hotel - if you don't have any issues you need the hotel to sort out then I'm sure it's fine; but as soon as something goes wrong, the management really don't have any customer service skills at all to resolve the issue, and you'll be made to feel as if you're to blame.
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