Apologies for the late review - visited May 23 - June 6th
My family are repeat visitors of the Belcekiz Beach Hotel (4 times) and I did write a review last year around the same time called Outstanding so please feel free to read that review also.
The secret to this hotel in my opinion is the Staff! The staff work so hard to ensure you enjoy ever minute of your holiday.....
First impressions always count and the Front Office/Reception team are fantastic. They are all so knowledgeable and no matter what time you arrive, you can be assured of a warm welcome.
Ulas Deniz is the Front Office Manager who is very sincere and works hard to ensure that the customers needs are met. He has the most calm approach to everything and the ability to listen and interpret customer requirements unlike any member of hotel management i have dealt with before. The reception team are wonderful, Samet (extremely knowledgeable about the local area and will go above and beyond the call of duty to ensure that you are assisted in every way, map drawings, interpreter, the list is endless), Ali simply has the best smile in Turkey! Berk, has an incredible sense of humour and a compassionate nature. (he assisted me one evening with my son who had fallen over by calling the doctor, reassuring my child and making me coffee to calm my nerves, bless him). Paige and Esra are a lovely addition to the team, both so professional, warm and discreet.
Worth pointing out that, unlike some other hotels I have been to, the General Manager (Ufuk)is always around and approachable should you wish to discuss anything specific to your needs.
You will read many reviews about the hotel itself. Like many hotels in the Oludeniz area, the Belcekiz has beautiful gardens and facilities. It has a wonderful Spa, fabulous hair dressers, photography services, shop etc but then so does nearly every other hotel. For me, the difference again is the staff. Ozzy the photographer is a very kind man who is approachable and will help you with questions and he & his team provide excellent photography. Even Kemal, the shop keeper (who speaks very little English) is wonderful. Going to the shop is a treat, his mannerisms and gestures and so very traditional and respectful.
I had was recovering from 2 back operations when I arrived at the hotel and the staff could not help enough. Tariq and Burak made sure that cushions were provided for my back so that I could sit that bit longer in the evenings. I never had to ask, they would see me coming and someone would provide them and bring them to me. This is excellent customer service and also very compassionate behaviour. Thank you - I shall always remember how kind you were to me.
I tried the Ala cart this year which was gorgeous. The service was super and I felt incredibly spoilt A great team who work so well together in the Ala cart this year.
As ever, the food was great, the chefs work so hard, the food area is spotless, the chefs are happy to explain foods and also recommend things for you to try. Nebi and Ercan always available to discuss any food queries you have.
The snack bar chefs were also lovely this year with Alihan listen to specific needs we had for one of our children. The snack bar has such a huge variety of foods - its not just pizzas and burgers, it also has spring rolls, salads, sandwiches, paninis and everything made fresh.
Pool bar team were so happy this year, managed by Utku they were happy and extremely well organised. Erturgal also was fabulous with the guest, he has a great professionalism The pool bar team would take food orders and bring you drink al day. They would take drinks orders from your sun beds so you need never need to get up all day!! so spoilt! i will say here too that the actual bar staff in the pool area were fantastic with kids. My youngest was absolutely heartbroken at having to say goodbye and leave them!!
Rooms were cleaned beautifully as usual but also no pressure. I had two rooms both of which had very different routines! again the maid had no issue with this (probably remembered us from last year!) and worked round our routines and always checking in with us that we were happy.
So all that's left really to talk about is the entertainment team. Headed up again this year by Erden (AIR). He has become the heart of the hotel. He knows what the customers want, what they need, when they want it and most importantly when they don't! he has an incredible sense of humour, an abundance of patience and a team who respect him. I have said it before...this man knows his craft but more importantly, takes the time to get to know his customers and provided the Belcekiz hotel with a heart. He is approachable and open to discussion about any suggestions you may have. His shows are hilarious (didn't do it during our holiday this year which was a shame as Turkish humour allows British people to let their hair down and have an hour over being so PC!). Also Air is fantastic with people of ALL ages and ALL needs. Again this year, I witnessed him go the extra mile to ensure a young man with special needs had the most fantastic holiday. He still works too hard, goes fishing with customers on his days off!!
his team this year were super. East has a heart of gold and a nature of pure sincerity. he is a fantastic listener and very very kind to the children and always up for a good laugh, Jerry is hilarious, Bell and Mimi we fantastic and especially with the small children and teens. I missed Berk Ay (Little Big) this year - he is also an amazing animator.
So, another great holiday in a beautiful resort, surrounded by wonderful staff and lovely fellow customers. Cleanest pool you could ask for, great food, great fun!
My advice to the Belcekiz management team.......offer long term contracts to staff (similar to professional footballers) lol - work hard and pay well to keep the very best!! xx
Hope to see you again and thank you xxx
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- Also Known As:
- Belcekiz Beach Hotel