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“Would never stay here again”

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Montebello Deluxe Hotel
Ranked #54 of 102 Hotels in Oludeniz
Certificate of Excellence
Reviewed 29 May 2014

We went away with family (two couples) Booked this hotel as the one my sister and husband had booked was fully booked, this one had pretty good reviews on tripadvisor so not sure why our experience was so bad, the first impressions are quite good, reception areas are very nice, restaurant is OK'ish but our room was dirty, the bathroom especially the shower had really bad mould on the grouting and the bathroom floor was dirty, we has electrical wires hanging from the ceiling in the bathroom?, the cleaner didn't even bother to wash the floor at all one day and it was filthy, the drawers in the bedroom were disgusting full of hairs and bits so obviously they were never cleaned, we had two single zippy beds but the bedding consisted on one single cotton blanket and two single throws put on sideways one top and one bottom to cover the bed lol. The pool bar was very poor, not very inviting at all, the worst thing about our holiday was the hotel my sister stayed in was so lovely, spotlessly clean and the friendliest staff, The Grand Taner would highly recommend if looking for somewhere small, clean and friendly but NOT the Montebello Beach Hotel, sorry but it was horrible. Top floor rooms are just being finished off, they are brand new and the other rooms are going to be renovated for next year.

Room Tip: New rooms are just being finished on top floor, and told all other rooms are going to be renovated f...
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  • Stayed: May 2014, travelled as a couple
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1  Thank Lyndanshol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasret A, Halkla İlişkiler Müdürü at Montebello Deluxe Hotel, responded to this reviewResponded 1 May 2015

Dear Guests,

First of all we would like to thank you for writing such a detailed review! We are expressing our apologies for those things that you were not satisifed with during your stay. Your opinion is very important for us and the
Best regards,

Guest Relations Manager
Hasret Abacı

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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160 - 166 of 419 reviews

Reviewed 28 May 2014

stayed here in may 2014 and had a really nice time but the rooms are starting to look dated and you can hear a pin drop in the room next door the walls are that thin! but overall good value for money ... Your wont get a 5 star hotel for 3 star money so don't moan when you get what you pay for .

Yes I would stay here again and allot of the other people staying here have been many times in the past
Also Very easy access to the beach and at short walk to the shops .

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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2  Thank mark k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasret A, Halkla İlişkiler Müdürü at Montebello Deluxe Hotel, responded to this reviewResponded 1 May 2015

Dear Guests,

Thank you for your valuable feedback following your recent stay at Montebello Resort Hotel.

My team and I have taken your comments very seriously and as a result we will be focusing on improving the consistency of our service levels, in order that they remain high at all times.
Best regards,

Guest Relations Manager
Hasret Abacı

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Stayed one week in mid May and found the Hotel not quite up to European 3 star standard. The room was of a decent size and clean but somewhat basic no chairs!and lacking in drawer space although two large wardrobes. Initially the Air Conditioning did not work or the TV and there was no sink plug in the bathroom. To be fair the first two items were rectified next day.Mehmet on the reception desk was very helpful as were the majority of the staff. Breakfast was a disappointment poor choice of meats and bread.The room was well cleaned each day and the towels replaced.The hotel is well situated though only minutes from the beach and the Dolmus can be caught outside.For the price I suppose it is reasonable value.

Room Tip: Request a first or second floor room
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank jontonyrotherham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasret A, Halkla İlişkiler Müdürü at Montebello Deluxe Hotel, responded to this reviewResponded 1 May 2015

Dear Guests,

Thank you for your valuable feedback following your recent stay at Montebello Resort Hotel.

My team and I have taken your comments very seriously and as a result we will be focusing on improving the consistency of our service levels, in order that they remain high at all times.
Best regards,

Guest Relations Manager
Hasret Abacı

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

We stayed at this hotel for one week - second week in May.

We were a little disappointed with the room, as it was a ground floor one and the balcony was very dark for most of the day, so we did not sit out there. It was opposite the bar and pool table and the music did disturb us a little.

The room was basic, but extremely clean. The cleaners did an excellent job and we had clean towels every day and the room was cleaned every day.

The reception staff were extremely helpful and the breakfast was very good. We managed to secure a late check out room for 70TL until 5pm which we felt was good value.

Overall we had a very nice holiday and would like to thank the cleaners and staff for their good service. However, the rooms do need an upgrade.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank MarkandEve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasret A, Halkla İlişkiler Müdürü at Montebello Deluxe Hotel, responded to this reviewResponded 26 April 2015

Dear Guest

First of all, as the guest relations department of Montebello Resort Hotel.we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

Best regards,

Guest Relations Manager
Hasret Abacı

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014 via mobile

I am still here and for complaints this is the worst ever- other holiday makers trying to force others not to have fun and enjoy themselves- if you want quiet go to a countryside location, narrow minded people should not come on holiday and if they do they should be realistic and understand that peace and quiet is for at home not on holiday. This remains an excellent place to be on holiday and all the staff are great as always, restaurant is excellent and food is great. Reception staff always helpful, both mehmet and serkan and bar staff are new here this year and are very entertaining- they may have a drink with their customers but this is what happens in the uk- do not let narrow minded grumpy people put you off, this is a great little hotel and close to everything- book and try and you will love it.

Stayed: May 2014, travelled with friends
9  Thank KezzraP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasret A, Halkla İlişkiler Müdürü at Montebello Deluxe Hotel, responded to this reviewResponded 26 April 2015

Dear Guests,

First of all, as the guest relations department of Montebello Resort Hotel.we want to thank you for your comment toward our address. Your comments always make us improve our quality to excellence.

Best regards,

Guest Relations Manager
Hasret Abacı

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

awfull ! rooms shabby tired & dated , in our first room the stench from the bathroom was unbearable & we asked to be moved to another room. In the second room it backed onto a restaurant/music bar, the music was so loud could not sleep until bar closed which sometimes was 2-3 in the morning! The bar in our hotel complex stayed open until the last punter left which was often 1-1.30 in the morning, obviously we complained to our Thompson rep. who informed us that she had told the hotel management before the bar should close at 12. Recommend you pay an extra hundred pounds and stay at the Montebello resort hotel, its like comparing the Hilton hotel to the y.m.c.a. worst holiday we have ever been on and a total waste of money.

Room Tip: don't know if there is a good room!
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank alanjones1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasret A, Halkla İlişkiler Müdürü at Montebello Deluxe Hotel, responded to this reviewResponded 1 May 2015

Dear Guests,

First of all we would like to thank you for writing such a detailed review! We are expressing our apologies for those things that you were not satisifed with during your stay. Your opinion is very important for us and the
Best regards,

Guest Relations Manager
Hasret Abacı

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

Still here and not brilliant. Restaurant very good, rooms adequate, pool colder than the sea but the major bug bear is the pool bar. During the day, when we arrived 4th May, the boys just wanted to party. Loud music day and night, completely inappropriate to the age group present. Got better after complaints but the service is awful. Dirty plates etc from lunch time sitting on the wall 24hrs later covered in ants and flies! Boys behind bar eating, drinking all day and we suspect adding to guests bills.( room no's given and paid later!) The loud music is meant to be reduced at 12 pm across the resort but not until after many complaints did this happen. They also have no
power over really noisy residents. Always 2, 2/30 pm loud partying but when you see the bar boys drinking with guests who controls the noise? Repeated calls to reception from numerous guests logged but no action taken. If you want some rest and a good sleep don't stay here. Cleaners active at back of 6am, they do work hard, but after so many late, sleepless nights, you can see them far enough!
I realise that each holiday is different according to guests present but this has put us, and other guests we met here, off booking here again. Such a shame because it is in such a prime location.
We have been here since 4th May and the hotel was clearly not ready. Staff wearing their own clothing from morning til night for days on end, low supplies on food/ drink and a general "not know" feeling throughout. Staff now have uniforms with name tags, clean for how long, and restaurant for breakfast and dinner better equipped.
If complaints were being dealt with we would feel reassured but after almost 2wks we think not!

Room Tip: Not ground floor, look terrible!
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank gran2b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hasret A, Halkla İlişkiler Müdürü at Montebello Deluxe Hotel, responded to this reviewResponded 1 May 2015

Dear Guests,

First of all we would like to thank you for writing such a detailed review! We are expressing our apologies for those things that you were not satisifed with during your stay. Your opinion is very important for us and the
Best regards,

Guest Relations Manager
Hasret Abacı

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Montebello Deluxe Hotel

Address: Belcegiz Mahallesi, 225. Sk., Oludeniz 48300, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Oludeniz
Amenities:
Bar / Lounge Beach Restaurant Room Service Swimming Pool
Hotel Style:
#12 On the Beach Hotel in Oludeniz
#52 Romantic Hotel in Oludeniz
Price Range: £20 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Montebello Deluxe Hotel 3*
Number of rooms: 55
Reservation Options:
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Also Known As:
Hotel Montebello Beach
Montebello Beach Oludeniz

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