Let’s start with the good
Sunshine all the way, food was good, fresh and plenty of it. People we met were really lovely.
Not so good
When we booked there were no warnings about the stairs in the hotel, we were in Uranus ! ( No laughing now), which is the third block, or 4th floor in the outside lift. The outside lift or apx 140+ stairs are the only thing that services this block. With the outside lift at best intermittent or stuck between floors often complete with passengers and no air con, you were faced with a long steep climb, more suited to a mountain goat than you average holiday maker.
Once we arrived at out suit we were pleasantly surprised with the modern décor, less pleased with our leaking Jacuzzi, they did fix it, went to use it later in our stay only to discover it did not work, only slightly more disturbing was the electrical supply for the thing hanging from a few wires sticking out of the wall and the junction box resting on the water pipes. As electricity and water do not mix, decided from a safety perspective to give the romantic Jacuzzi bath a miss. On the plus side the air-con in the room worked well but was very noisy.
Our minibar was not replenished daily neither were our Tea and Coffee station items, 2 sachets of coffee and no cream, often none of each. Our bed linen was not changed, and clean towels were only provided the night before we left.
A family of 5 who had booked 2 rooms were placed in a double room with a double sofa bed, all the rooms are open plan in design so not suitable for a group of this size. Another couple we have befriended had no toilet tissues for separate days during their stay
The pool was nice but there was no lifeguard on duty and one of party left the pool using the steps, which promptly came off in their hands, they were only secured by a single bolt, these steps remained at the edge of the pool for the week and were still there when we left.
Evening entertainment is not good, well very poor actually.
Al la Carte dining area is open and located beside the 24 hour lobby bar and behind the reception area, it is not special or romantic in any way and certainly not worth paying 12 Euro to sit at and eat.
If I were the management team I would relocate the Al La Carte area to the Milkyway bar, it has beautiful views over the mountains and Olu Deniz. In order for this to work they would need to scrap the evening entertainment, but to be honest that would not be a bad thing, only and improvement in my view.
Overall Rating 3.5
This place is definitely not 5* the rooms look good but it takes more than looks to obtain 5*,
it is about service, safety, cleanliness, all the things that were missing from this.
I would not return nor would I recommend, without some sort of evidence that all of the aforementioned things having been rectified and had remained that way consistently for a whole season. I booked with Thomas Cook and feel let down by them as well, they are responsible for the rating.
- Official Description (provided by the hotel):
- Overlooking the charming Blue Lagoon, Orka Sunlife Resort & Spa has been built in a densely green area without damaging the environment. Here, youwill enjoy all the comforts of a Resort Hotel. The facility is composed of a main building that houses the reception, the lobby and the meeting rooms; 4blocks with a total of 195 rooms; and 7 special triplex villas.With the Ultra All-Inclusive service at Orka Sunlife Resort & Spa, you will have an unforgettable holiday. Our kitchens cater to all tastes, and there is noend to fun when each day is packed with activities and each night with shows. Orka Sunlife Resort & Spa will be your vacation home with its spaciousand natural surroundings, luxury, comfort and its splendid view of the Blue Lagoon.Just 2.5 km away from the Blue Lagoon, one of the best beaches in the world, Orka Sunlife Resort & Spa offers scheduled shuttle services to the beacheveryday. ... more less
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