We arrived early in the morning to be told that in actual fact the hotel had over booked and we were unable to stay! It was repeated that 'it was not the hotel's fault'. After paying so much money and travelling for so long we were not best pleased. We were taken to a random B&B round the corner and told to return in the morning to speak to the manager.
The manager again repeated it was not his fault but he will help us. His first idea was to move us to a hotel not even in Oludeniz for only 3 nights. We asked what would happen after 3 nights, he said he didn't know. Considering this was not what we booked and it wasn't even in the same area I felt this was poor service.
He then told us he found a place down the road and we would have to walk up to the original hotel to use the pool and receive our all-inclusive. We said we needed to ring lowcostholidays.com who we booked it through and they refused to let us use the phone, repeating again that it was not the hotel's fault.
We stayed in the other hotel but expressed our concern that it wasn't the same star rating. We were told it was. We were given as compensation a safe, food a la carte for one night and late check out.
The day before we were leaving we were told we must move back to Akdeniz Beach because the other hotel was fully booked. When I asked the receptionist at the other hotel she had no knowledge of us leaving and the hotel was not fully booked!
We moved our stuff to Akdeniz Beach and found the room to be lovely but was no way the same standard as the hotel we had been forced to stay in.
Each day I heard more holidaymakers having the same experience; being told that there was no room for them. It is my understanding that more than 10 families were turned away in a week period!
I would recommend the hotel but only if you are able to stay in it! The manager and assistant manager we rude and obnoxious. They had no empathy. They tainted my first trip to Turkey.
I met some lovely people including the waiters/barman and the manager of the restaurant Engin. They really made my holiday!
But the management and customer service is atrocious and shouldn't be experience by anyone on holiday!!
- Official Description (provided by the hotel):
- All Inclusive ... more less
- Reservation Options:
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- Also Known As:
- Akdeniz Beach Hotel Fethiye
- Akdeniz Beach Oludeniz