We have just returned from a week at the Belcehan Beach and overall we have had a great holiday. We were a group of 4 adults and 2 infants (12 months and 19 months) we booked on a half board basis and it was the 2nd time we have been to Olu Deniz.
When we arrived we checked in and our bags were carried to our room by the friendly staff. We had been given 2 rooms on the third floor which meant that we had to carry prams up a flight of stairs everyday - not ideal! The best floor for anyone travelling with prams is the 2nd floor as this is street level (although you would still have to use the stairs to get to the pool). The room was fine - basic but clean and with free air conditioning, the hotel had provided travel cots which were fine. We quickly unpacked and walked over the road to the Belechan Deluxe for our evening meal (this is where you eat if you are half board). I had emailed the hotel to ensure that they were able to provide cots and high chairs for the infants but on our first evening the waiters said that they only had one high chair - my husband had to balance our daughter on his knee while she had her tea - and he tried to eat his! We found it hard to believe that the hotel would only have one high chair, the waiters said that this would be sorted. Another issue that we had during this meal were the waiters - I had been told that Turkish people love babies and I am sure that the waiters were only being friendly but they never left us alone! The restaurant was quiet so we had 4 waiters around us picking up the babies but it was too much - the babies hardly eat anything and we didn't get any peace. The food was OK but I couldn't imagine eating here every night - not with so many lovely restaurants nearby.
The following day at breakfast - still only one high chair. One of the waiters - Ironfist was at breakfast, again playing with the babies but annoying us! Breakfast was good, lovely bread! On this day we had our lunch by the pool - this was OK. What we found strange was that they produced 2 highchairs at lunchtime- they apparently had 2 highchairs between the 2 sister hotels - so why didn't they get these for us at breakfast or for our evening meal?? - was it because we were paying for our lunch and the manager was behind the bar? On the evening we went back to the Belcehan Deluxe confident that we would have 2 highchairs - but again, only one highchair! We asked 3 times for a second highchair but none of waiters went to get one. We asked Ironfist (who obviously doted over the babies) if he would get it for us - he said no! We were furious, we fed the hungry babies (one on our knee) and left to eat elsewhere. It would have taken two minutes to walk over the road to get a chair and the waiters were mostly stood around doing nothing. We complained at reception and told them that we wanted to change to B+B as we would not be eating the evening meal again. At reception they said that they would definitely have 2 high chairs for the next evening but it just felt like too little too late. They never refunded us after changing to B+B, on the night before we left we were told that they had bought 2 new high chairs - too late!
What we found amazing was the change in Ironfist at breakfast - perhaps he had been told off but he totally ignored us (how childish). What he did next was absolutely awful - he had ignored us and the babies but he came to our table and picked up our friend's baby from her high chair and carried her to the restaurant's balcony and dangled her over the edge. We were terrified, her Mum was almost in tears. We didn't lose our temper with him (we suspected that this is what he wanted) but told him that this was out of order - he said he was playing.
Despite all of this we still had a fantastic holiday. The swimming pool was lovely and felt very chilled. The manager / bar man Jeff was great, the men went with him for a Turkish shave (which they said was fantastic). We enjoyed eating out, our favourite restaurant this year was Buffalo Steak House. We went here twice and both times everyone's meal was exceptional. It wasn't cheap (and the prices had gone up half way through the week) but it was worth every penny and the portions we huge! On several evening we travelled into Hisaranu, we went to the Lemon Tree restaurant as we remembered this being so good two years ago. Standards have certainly dropped. Several groups left as they waited over 1 1/2 hours and still had no food! We were in the restaurant for over 2 hours - service was really slow and it was probably the worse meal we had all week.
Would we go back? We would certainly go back to Olu Deniz. We would go back to the hotel but certainly wouldn't stay HB.
- Also Known As:
- Belcehan Beach Oludeniz
- Hotel Belcehan Beach