We (two of us) arrived on 1st September 2013 and had booked a family room as previous experience of 2/3* hotels in Turkey was that the rooms are fairly small, especially when you are there for two weeks! We were very pleased with the room itself, in Block A, room 8, on the top floor. We had a double bed, a living area with small flat screen tv on the wall and two balconies! One overlooking the road at the front of the hotel and one overlooking the pool. There was as good sized bathroom, with shower cubicle and the room was fresh and newish looking.
Now for the faults with the room! The room appears to have been used as self catering previously. There is a sink and a large number of cupboards in the living area, but with nothing in them! So they are just a waste of space really. The air con is in the living area, which is not good when you are trying to sleep in the warm bedroom at night! Although if you leave the door open between the two rooms, the cool air does start to come through eventually. There was pipework and electrical wiring above our bed, which would suggest they were there for an air con unit. When we spoke to reception, they said that they do not have air con in the bedrooms, although other rooms seemed to have two units and where would the air con machine go in a standard room with only the bedroom?? We could also hear the air con unit from the below room every night vibrating, which sounded like a generator (although not quite as loud), but did cause issues with sleeping. There was no fridge in the room and they wanted an extra £50 for two weeks!! The electricity goes off when you remove your key and leave the room anyway, so it would not really have chance to get cold.
My major issue with the room was the poor and lack of cleaning. It seemed to be a bit hit and miss whether or not your room was cleaned as we spoke to some people that had their's done everyday and others who didn't. To be honest, this is the only thing that would stop me from returning, they really need to sort it out. During our second week and searching for a wasp that flew into the room, I looked under the bed. Big mistake! Lots of hair, crisps, wrappers and a piece of biscuit, none of which belonged to us. I also saw a chip under the kitchen cupboards. Again, did not belong to us, so had been there at the very least since the previous occupants. After 5 days, the cleaner had only visited once. Now, I don't expect the room to be thoroughly cleaned every day, but every couple of days. Especially when you are expected to put your toilet paper in a bin and not the toilet. Very unhygenic if not emptied daily. After visiting reception on the 5th, 6th and 7th days to get more toilet roll and clean towels, the cleaner finally came on the 8th day. We then had no cleaner again and by the 11th day we had to go to reception and complain yet again. The cleaner then came and cleaned straight away but we should not have to keep asking for it. Our balcony's were not cleaned once during our stay and had bits of tree debris on there for the whole two weeks. Mid week during the first week, we both suffered from the runs for a couple of days. Due to lack of cleaning? Maybe, or could have been something we ate.
No warm shower water before 10.30 am or after approx 9pm.
However, the hotel does have more good than bad points. A good sized pool, plenty of sunbeds (although some of them are crammed together and we did struggle to get a bed on a few days). I only saw the pool area cleaned once during our stay and if you walked around the pool with no footwear your feet would be filthy. I have walked around many pool areas in other hotels and never got dirty feet. The Hotel is on a bit of a hill, so there was always a bit of a breeze to cool you down which was nice.
Ate at the restaurant most lunchtimes and never had a bad meal. Yes, the breakfast is basic, but that is Turkey! Fresh bread, boiled eggs, cheese, tomatoes, cucumber, olives, yoghurt, cereal and coffee. Numerous reviews mention this so if you won't be happy with this, don't go!
There is one bar (the pool bar), which is open 24 hours. Drinks are slightly more expensive than outside, but this is usual for hotels. Generally in Olu Deniz, majority of hotels have a card that you show everytime you buy something in the hotel and then you pay the bill when you want to. At the Grove Hotel, they just add it to your room and you don't have a card. However, to prevent any issues, we paid everytime we purchased something and had no issues at the end (which have been mentioned on here previously).
We made use of the free wifi that works in the bar and around the pool and also on the edge of your balcony! Watch out for the wild boar that live in the woods next to the Hotel. They come out at dusk and during the night to graze.
Finally, the staff. Popeye makes this hotel and they would be lost without him. He speaks very good English, is very helpful and can answer most questions. He is always busy running around and seems to do everything. Sam is great, very friendly and he was never letchy with me and yes, he chatted to the women, but also to the men. Jason is also very good, always cleaning around the restaurant and the bar. The chefs are always busy at work too. A must try is the Turkish Pide (pizza). Yum! All of these staff do a brilliant job.
Didn't really see Mehmet much, although he always said morning/afternoon and seemed pleasant enough. It was a bit of a struggle trying to communicate with reception most times. Mehmet's wife speaks limited English, as does the young lad that works on there during the night. The cleaners were always pleasant, although they either need more cleaners or need to sort out the current ones!
A mention to the 3 kittens that seem to live in the Hotel grounds most of the time and who were always getting bits of food from various guests (including me!). I never fed them near to the dining area and they were starving, so please save them some tit bits!
Fantastic location, few minutes walk down (and then back up a bit of a hill later!) to the start of the main strip. Spoilt for choice with restaurants. Never had a bad meal. All meals exceptional (although the English breakfast at the R.E.D bar was average). Mama Mia's, Shine, Butterfly, Domino's, Shanghai Blues, all fabulous for evening meals. And my personal favourite, The Secret Garden (in nearby Olu Deniz), which I have visited many times in the last 5 years. Numerous bars for the evening. Some of the good ones, Hakuna Matata, Revolution, Zombie bar, Attica and Bus stop at the bottom of the hotel road. I always find it best to take English money to Turkey and change into Turkish Lira whilst there. Plenty of change shops and better rates than England.
Watch out for the Beach Boys kebab shop (or Beach bar?). Had a couple of good kebabs there in the daytime/early evening. When we visited at around 2am, a little intoxicated, they put hardly any meat in at all and it was mainly salad and bread. Safe to say we didn't return.
Hisaronu and Olu Deniz are beautiful and my most visited holiday destination.
I would certainly return to the hotel as long as they sort out the cleaning issues!
- Official Description (provided by the hotel):
- Nicholas Grove is a small and friendly hotel set in landscaped gardens, tucked away in a quiet location yet conveniently close to Hisaronu village centre. Facilities include: swimming pool, children's splash pool, pool bar, free pool table, restaurant, 24 hour reception and free bus to Nicholas Gen beach at Ãledeniz. All rooms and apartments have private balcony, air-conditioning and telephone. One bedroom apartments include kitchenette with refrigerator, kettle, electric hob and cooking utensils. ... more less
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- Also Known As:
- St Nicholas Grove Hisaronu
- Hotel St Nicholas Grove