Visited this hotel from the 29th April - 9th June 2014; really concerned about the trip based on the early negative reviews on trip advisor. Then good reviews appeared so I thought all would be ok, I was wrong. This hotel is not a 5* resort it is not complete and does not have what is advertised. The slide was rarely open as work was still being carried out. The finishes around the hotel are substandard see photos. The electrics are exsposed in some areas and the power often cut off in the room. The rooms are large and the balconys are spacious the views are good from some of the rooms. The food is luke warm and the midnight snack consists of soup. The english pub is a hotel bar there is no bistro. The snack bar of a day becomes the ala carte restaurants of a night with no menus and the food was terrible. The snack bar chef of a day is very helpful and will cook something fresh for you. The spa has no atmosphere, no cushions on the wooden loungers; jets in the jacuzzi did not work and the steam room was not complete. the floors are unclean due to builders walking through constantly and staff are to maintain a high standard. The Spa and Hairdressers are rented out by the hotel and therfore the managemnet are not concerned with any customer service issues. Reception are unhelpful as their English is limited they require the assistance of the porter who was excellent. The hotel has potential but should have been completed prior to allowing guests. Once completed this hotels is really only ever going to be a 4* resort. I was expecting what was advertised and what I paid for and was really dissappointed.
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