We arrived at Malibu at approximately 10.30pm. Metin (also known as Michael) was there. We don't think he was expecting us as he kept checking our booking confirmation on his laptop. He then told us our apartment wouldn't be ready until the following day and that he'd put us in the attic room for the night. We didn't argue as we were half way up a mountain in the dark late at night and didn't have anywhere else to go. Metin gave no apology and offered no compensation. As far as he was concerned that was the way it was going to be. Some training on customer service skills wouldn't go amiss.
The room he took us to can only be described as festering. It was grubby and the drains absolutely stank. Because the room was in the attic we kept hitting our heads on the ceilings (both the entrance door and the bathroom doors had been sawn off at right angles so they closed). The bathroom door hit the sink every time you opened it and you'd have to be a contortionist to manage a shower in there. There were no towels and no loo roll which is another indication that Metin wasn't expecting any arrivals that evening. The sheets were stained so we slept on the bed cover. Metin did put the aircon on for us, which gave some respite from the drains, but we woke up in the night cold and switched it off. In the morning when we woke up near suffocated with the heat and the smell we couldn't switch it back on again as there was no remote control or buttons that we could find on the machine. There was a set of drawers in the room with no knobs on, just the sharp screws sticking out and a wardrobe that was falling apart with one coat hanger.
The next morning we spoke to a couple of very friendly ladies at breakfast who asked when we'd arrived and which room we were in. When we told them we hadn't actually been allocated our room as yet, despite arriving the night before they said "Oh no you're not in the attic are you?!" and went on to tell us that they'd been put up there for 4 nights until their apartment was available. They said that as compensation Metin had agreed they could have free breakfasts but when they moved they were charged for the breakfasts because they'd had full English breakfasts instead of Turkish breakfasts. This wasn't clarified with them at the time and in the breakfast menu a full English is actually cheaper then Turkish. Our hears sank at this news. The ladies went on to tell us that there was a couple in their 70's that had been waiting a couple of weeks for a room and had had to rent a villa further up the hill. We found out later from another person we spoke to that this couple had actually been promised our apartment and on the day we arrived Metin had told them he'd received a last minute booking and put them off again. We booked at least a month before we arrived and we don't think he was expecting us, so we hope there wasn't a 3rd couple that lost out as well!
Luckily for us we did actually get our apartment on the day after we arrived so we only suffered 1 night in the festering attic. But until we actually got the keys at 3pm we fretted and were geared up for a real fight if necessary... Not how you want to spend the first day of your well-earned holiday...
The apartment was basic but ok so we can't really complain about it. We'd booked a budget hotel so we weren't expecting The Ritz. It was much cleaner than the attic, had a small balcony and served its purpose. The drains smelt a bit at times but nowhere near as bad as in the attic.
The location of the hotel is really nice. It's up in the mountains with lovely views and the pool area is lovely, with about 14 sun loungers. The pool is a good size and is very clean and well kept.
Because it's so small and quiet you can't help but get chatting to you neighbours and we met some really lovely people. None of them however had a good word to say about Metin. One couple had spent their whole holiday asking for crockery as they were self catering and only had one cup between them. The crockery never arrived so they ended up borrowing stuff off another neighbour. Others had no light bulb in their lounge and despite asking several times it still hadn't been replaced when we left.
Throughout our holiday we heard more and more horror stories about Malibu apartments. Apparently while we were there a couple had turned up in the early hours of the morning and there had been no-one to meet them and of course no apartments available. Prior to our arrival a couple were forced to rent accommodation elsewhere and had problems getting compensation from Metin to pay for this. Whilst we were out on our last night 2 couples turned up and there was no accommodation either of them.
I'm sure the horrors that we heard are just the tip of the iceberg, and it's a real pity because the place itself could be great with a decent manager and a bit more time and money spent on the rooms. Metin is cutting his own throat and that of his family by turning the place into a shambles. We made it our mission to spend as little money as possible at his bar/restaurant because of the way we were treated upon our arrival. We love a good nosh and a good drink as for us that's what holidays are all about. But we took our custom elsewhere so he lost an awful lot of money out of us (much more than he made from the apartment). Others we spoke to had done the same, some even taking their own drinks down to the pool area. Although we don't blame them for that as on the few occasions that we did have a beer there it was always warm, which is not what you want when it's 38 degrees! Another criticism of the bar would be the music. We've got nothing against Lionel Ritchie but every day for hours on end is a bit much. One evening (whilst sitting on our balcony drinking our own ice cold beer and eating our own snacks) we had to suffer his dulcet tones for 5 hours non stop, which I'm sure even his greatest fans would agree is overkill.
So, would we go back there? NOT A CHANCE! But not because of the place. It could have been absolutely fantastic had it been managed differently.
You may go there and get a fully equipped and fully working apartment straight away, and absolutely love it. We would never take that risk again. Just because you have a piece of paper from Travel Republic or Booking.com confirming your apartment is bought and paid for doesn't mean a thing. If you want to take that risk I'd advise having extra cash with you in case you end up paying to stay somewhere else.
- Also Known As:
- Malibu Apartments Hotel Oludeniz