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“Beware”
Review of Malibu Apartments

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Malibu Apartments
Ranked #93 of 103 Hotels in Oludeniz
lincs
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Beware”
Reviewed 22 September 2013

We arrived at Malibu at approximately 10.30pm. Metin (also known as Michael) was there. We don't think he was expecting us as he kept checking our booking confirmation on his laptop. He then told us our apartment wouldn't be ready until the following day and that he'd put us in the attic room for the night. We didn't argue as we were half way up a mountain in the dark late at night and didn't have anywhere else to go. Metin gave no apology and offered no compensation. As far as he was concerned that was the way it was going to be. Some training on customer service skills wouldn't go amiss.
The room he took us to can only be described as festering. It was grubby and the drains absolutely stank. Because the room was in the attic we kept hitting our heads on the ceilings (both the entrance door and the bathroom doors had been sawn off at right angles so they closed). The bathroom door hit the sink every time you opened it and you'd have to be a contortionist to manage a shower in there. There were no towels and no loo roll which is another indication that Metin wasn't expecting any arrivals that evening. The sheets were stained so we slept on the bed cover. Metin did put the aircon on for us, which gave some respite from the drains, but we woke up in the night cold and switched it off. In the morning when we woke up near suffocated with the heat and the smell we couldn't switch it back on again as there was no remote control or buttons that we could find on the machine. There was a set of drawers in the room with no knobs on, just the sharp screws sticking out and a wardrobe that was falling apart with one coat hanger.
The next morning we spoke to a couple of very friendly ladies at breakfast who asked when we'd arrived and which room we were in. When we told them we hadn't actually been allocated our room as yet, despite arriving the night before they said "Oh no you're not in the attic are you?!" and went on to tell us that they'd been put up there for 4 nights until their apartment was available. They said that as compensation Metin had agreed they could have free breakfasts but when they moved they were charged for the breakfasts because they'd had full English breakfasts instead of Turkish breakfasts. This wasn't clarified with them at the time and in the breakfast menu a full English is actually cheaper then Turkish. Our hears sank at this news. The ladies went on to tell us that there was a couple in their 70's that had been waiting a couple of weeks for a room and had had to rent a villa further up the hill. We found out later from another person we spoke to that this couple had actually been promised our apartment and on the day we arrived Metin had told them he'd received a last minute booking and put them off again. We booked at least a month before we arrived and we don't think he was expecting us, so we hope there wasn't a 3rd couple that lost out as well!
Luckily for us we did actually get our apartment on the day after we arrived so we only suffered 1 night in the festering attic. But until we actually got the keys at 3pm we fretted and were geared up for a real fight if necessary... Not how you want to spend the first day of your well-earned holiday...
The apartment was basic but ok so we can't really complain about it. We'd booked a budget hotel so we weren't expecting The Ritz. It was much cleaner than the attic, had a small balcony and served its purpose. The drains smelt a bit at times but nowhere near as bad as in the attic.
The location of the hotel is really nice. It's up in the mountains with lovely views and the pool area is lovely, with about 14 sun loungers. The pool is a good size and is very clean and well kept.
Because it's so small and quiet you can't help but get chatting to you neighbours and we met some really lovely people. None of them however had a good word to say about Metin. One couple had spent their whole holiday asking for crockery as they were self catering and only had one cup between them. The crockery never arrived so they ended up borrowing stuff off another neighbour. Others had no light bulb in their lounge and despite asking several times it still hadn't been replaced when we left.
Throughout our holiday we heard more and more horror stories about Malibu apartments. Apparently while we were there a couple had turned up in the early hours of the morning and there had been no-one to meet them and of course no apartments available. Prior to our arrival a couple were forced to rent accommodation elsewhere and had problems getting compensation from Metin to pay for this. Whilst we were out on our last night 2 couples turned up and there was no accommodation either of them.
I'm sure the horrors that we heard are just the tip of the iceberg, and it's a real pity because the place itself could be great with a decent manager and a bit more time and money spent on the rooms. Metin is cutting his own throat and that of his family by turning the place into a shambles. We made it our mission to spend as little money as possible at his bar/restaurant because of the way we were treated upon our arrival. We love a good nosh and a good drink as for us that's what holidays are all about. But we took our custom elsewhere so he lost an awful lot of money out of us (much more than he made from the apartment). Others we spoke to had done the same, some even taking their own drinks down to the pool area. Although we don't blame them for that as on the few occasions that we did have a beer there it was always warm, which is not what you want when it's 38 degrees! Another criticism of the bar would be the music. We've got nothing against Lionel Ritchie but every day for hours on end is a bit much. One evening (whilst sitting on our balcony drinking our own ice cold beer and eating our own snacks) we had to suffer his dulcet tones for 5 hours non stop, which I'm sure even his greatest fans would agree is overkill.
So, would we go back there? NOT A CHANCE! But not because of the place. It could have been absolutely fantastic had it been managed differently.
You may go there and get a fully equipped and fully working apartment straight away, and absolutely love it. We would never take that risk again. Just because you have a piece of paper from Travel Republic or Booking.com confirming your apartment is bought and paid for doesn't mean a thing. If you want to take that risk I'd advise having extra cash with you in case you end up paying to stay somewhere else.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
3 Thank robandacat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Turkish first
  • Any
English first
Wales UK
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2013

Just arrived back from MALIBU had a fab time.Arrived early hours Mickey was there to welcome us. Rooms were lovely and clean and nothing to much trouble you only had to ask, all the family were lovely and friendly even met the grandchildren. Lovely and peaceful by the pool if you wanted to chill out and english music playing in the backround. Also the pool area very clean. We would walk down the hill to Hisaronu for night life and taxi back up about 10 TL thats about £3 .Plenty to do and see definatly going back next year.

  • Stayed September 2013, travelled with friends
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Helpful?
2 Thank angela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 September 2013

After reading all the good reviews about JOSEPH and MALIBU we decided to book here as it seemed quite reasonably priced.. what a mistake that turned out to be! We were transported from the airport and arrived at Malibu at around 1am, we were quite a large group - 11, and we had booked 4 rooms. When we arrived, we were told they only had 3 rooms and they would arrange the 4th room the next day(???) We argued but eventually agreed once we were told that they would move some extra beds into our rooms so that we all at least has somewhere to sleep. Whilst I was waiting for the bed, a 15 year old kid walked into our room, threw a mattress on the floor and said here you go.. and promptly left. I wish I was joking..

The rooms are small, the beds (if you are lucky to get one) feel as though they have taken a absolute pounding. Not one of us managed to get any sleep that first night, thankfully we were moved somewhere else the following day so we had a great time in Turkey but I wouldn't go near this place.

  • Stayed August 2013, travelled with friends
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Helpful?
1 Thank Adz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Oludeniz hotels

Peterborough, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 August 2013 via mobile

Found this place on a late deal. So wasn't sure what to expect. But once here my sister and I were greatly surprised. We arrived late at night and were greeted by Michael the owners son who was very welcoming and helpful. The apartment was as predicted , clean and equipped for our needs. It is a very quiet place, beautifully clean and impressive swimming pool. Food is excellent and they don't skimp on the portions. Would thoroughly recommend this place to anyone.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clevedon
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 July 2013

Came again this July for 24 nights! Extravagant I know. As last year the welcome and service were second to none. Helpful, generous and considerate. Best suited for couples, there are only 6 appartments and some days my wife and I were the only people in the pool! All amenities very clean, food cooked fresh to order. Little luxuries like cake and fresh melon bought round in the afternoon.

Splendid place and family, a little gem! Mike and Sue

  • Stayed July 2013, travelled as a couple
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Helpful?
2 Thank Migueleydez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 October 2012

Just back from holiday at the Malibu. Joseph and Nevin and their family treated us like their own family. Nothing too much trouble and always wanted to feed us. Also visited their other hotel The Highview and again treated like kings. We have been going to turkey for 14 years and have known them all this time. See you again next year. Excellent.

  • Stayed September 2012, travelled as a couple
    • Value
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Helpful?
4 Thank 353james353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 July 2012

Just spent 2 weeks at Malibu and where well looked after by Joseph and family. The apartments and pool are spotless and nothing is too much trouble, we were treated like family and our little boy was made to feel like one of the family and spoilt rotten!!!! Lovely place and excellent value. Close enough to main resorts to walk but the hill back up is a killer but jumped in a taxi for £3.50! Would definitely go back!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
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Helpful?
6 Thank Nikandaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malibu Apartments

Property: Malibu Apartments
Address: Ovacik Mah. Yenikoy Cad. No:4, Oludeniz, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Oludeniz
Amenities:
Restaurant Swimming Pool
Hotel Style:
Ranked #93 of 103 Hotels in Oludeniz
Price Range (Based on Average Rates): £
Hotel Class:3 star — Malibu Apartments 3*
Number of rooms: 282
Also Known As:
Malibu Apartments Hotel Oludeniz

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