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“Not awful but odd smell”

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Holiday Inn Express Marana
Ranked #4 of 5 Hotels in Marana
Chandler, Arizona
Level Contributor
167 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Not awful but odd smell”
3 of 5 bubbles Reviewed 2 May 2014

The rooms are spacious and beds are comfortable. I would have given this a 5 rating if not for the very odd smell in the room that never went away even with the window open. The hallway smelled like cigarettes. Hotel breakfast was good, had wonderful cinnamon rolls. The hotel seriously would have been great other than the smells.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank travelisfun2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rose H, Guest Relations Manager at Holiday Inn Express Marana, responded to this review, 6 May 2014
We appreciate your review. Thank you for making us aware of the smell near your sleeping room.We are pleased to hear that you enjoyed our marvelous breakfast, we just added new items. We offer two floors that are dedicated to non smoking. Please advise the clerk on your next visit so that we may select one of these rooms for you. We do hope that you were able to enjoy our beautiful pool and patio area. We look forward to serving your lodging needs next time you are in the area.
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118 reviews from our community

Traveller rating
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    31
    6
    12
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • German first
  • Any
English first
Spokane, Washington
Level Contributor
137 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 31 March 2014

Worst hotel stay in my 25 years of business travel. Required to sign a statement that we would not smoke in the room, but apparently everyone else smoked in there. The windows were covered with very dirty little kid hand prints. Went to my father's funeral with the kids and I smelling like we spent the night in an ashtray.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pamela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rose H, Guest Relations Manager at Holiday Inn Express Marana, responded to this review, 9 April 2014
Thank you for taking the time to post a review. Our condolences go out to you and your family. We apologize for the subpar condition of the room. We have taken measures to make sure that this does not happen to another guest. We would greatly appreciate the opportunity to serve you and your families lodging needs when visiting Tucson.
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Travellers are raving about these Marana hotels

Palm Springs
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

Stayed there this past weekend, it was great. Gina at the front desk was very accommodating and has a wonderful upbeat personality, and is very helpful. The room was great, the beds and pillows quite wonderful, breakfast in the morning was very good value as a part of the room cost. Opted to stay in a suite to have the extra space, Although there was just two of us. We were very pleased with out stay and would return. We felt welcomed, that they wanted our business and would like to have us return. The room was in excellent condition.

Room Tip: There are several places at this one location. I really don't think it makes much difference wh...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BobJPalmSprings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rose H, Guest Relations Manager at Holiday Inn Express Marana, responded to this review, 9 April 2014
Thank you for taking the time to share your wonderful experience. Gina is a wonderful asset to our establishment. All of our staff members go above and beyond to ensure that all our guest feel as if they are at home. Upon your return you will be able to enjoy our expanded breakfast menu. See you soon!
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Sun City West, Arizona
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 27 March 2014

We stayed here because we had had such a good experience at the HIE in Ozona, TX. It was pretty disappointing, not nearly as nice and starting to look a little shopworn. The carpet in the elevator was filthy and the one in our room was none too clean either. It was vacuumed, but needed shampooing.The bathroom floor had a few badly cracked tiles. The man at the front desk, however, was very nice and accommodating so our check-in experience was fine but that is the only positive thing I can say. Also, be warned that it is near the railroad tracks. You sure won't need an alarm clock in the morning! We are glad that we only had to stay one night.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank 46marce46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rose H, Guest Relations Manager at Holiday Inn Express Marana, responded to this review, 4 April 2014
Thank you for taking the time to write a review. Please accept our apologies for the inconvenience you encountered during your stay. We are in the process of replacing the carpets and adding tile to the elevators. There is now an ordinance preventing the train to blow it's whistle during certain hours. Upon your return visit please speak with a front desk agent so they may provide you with a set of complimentary ear plugs. We look forward to having the opportunity to serve your lodging needs in the future.
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Tacoma, Washington
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 7 January 2014

I stayed there few weeks ago with my co workers. We had an issue there with one of my co workers Mac Book and Camera was stolen out of his room. Also camera was reported missing later that day. One of my co workers also said that most of the doors on that floor was open. So if you don't have anything you want stolen make sure you take it with you. FYI There is a way to find out who has went into your room so if the GM said its not possible they are wrong. Before we left there another co worker said the GM Larry knocked on his door since his door was cracked open a little strange though seeing if someone was in the room. First holiday inn that the GM lives there and is on the third floor. So Beware of this place thumbs down from me even though it was t my stuff stolen it was a bad experience for my group.

  • Stayed December 2013
    • Value
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Helpful?
1 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Marana, responded to this review, 30 January 2014
Dear Michael H,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Marana.

Sincerely,

Karen G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
illinois
Level Contributor
89 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 2 January 2014

My husband and I stayed here 2 nights. The room was very clean, as was the rest of the hotel. Staff members were helpful-on the 2nd night I called down for an extra pillow and one was delivered to my door promptly. The wifi was quick and reliable.

The breakfast was typical continental breakfast-love those cinnamon rolls! We could hear the train, but that's not HI's fault-any hotel in the area would have the same issue, as all the hotels are clumped together.

We checked out, drove an hour, then realized we left (expensive) stuff in one drawer. We called and when we returned an hour later, all our items were safe and secure. We would stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank colette424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota, United States
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 1 January 2014

Stayed in a suite for a wedding and none of us had anything to complain about with this hotel. The breakfast was in a nice location with an almost separate and nearby location for lounging and watching TV. It was very clean and the staff helped us with all our concerns and were very friendly. Great hotel!

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raysters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Marana

Property: Holiday Inn Express Marana
Address: 8373 Cracker Barrel Road, Marana, AZ 85743
Phone Number:
Region: United States > Arizona > Marana
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Marana
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Marana 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel at Marana, Arizona! Our hotel has 83 rooms on three floors, interior corridors and elevator service. We offer suites with whirlpool. We have an outdoor pool and fitness center to add to your stay. The hotel offers a complimentary continental breakfast for our guests each morning. There are restaurants within walking distance. Our meeting space will accommodate up to 40 people for your business meeting or social function. ... more   less 
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Also Known As:
Holiday Inn Express Marana Hotel Marana
Holiday Inn Marana
Marana Holiday Inn
Holiday Inn Express Marana Arizona

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