We stayed at four small hotels in Palermo (Duque, Magnolia, Mine, Vitrum) and all had helpful, friendly, well-trained staffs EXCEPT for the Vitrum. At check-out we witnessed the manager in a confrontation with another guest. She did not handle it skillfully, so perhaps she sets the tone.
On the good side, the rooms are large and bright and attractive – if you like the trendy, modern look. We didn't try the sushi restaurant. The breakfasts were not as good as what we experienced elsewhere. I'd definitely recommend the other hotels over this one -- especially the Duque and the Magnolia.
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