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“Terribly disappointed. Just… no.”

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Dumont Boutique Hotel & Bistro
Ranked #328 of 445 Hotels in Buenos Aires
Paris, France
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Terribly disappointed. Just… no.”
Reviewed 15 January 2011

I absolutely cannot understand how this hotel has the ratings it does on tripadvisor. As mentioned by others, it is not really a hotel, boutique or otherwise. It is a bohemian B&B with truly very friendly but unfortunately utterly incompetent staff (perhaps owners?). The limited choice of breakfast did not bother me, the coffee was good.

Of the three rooms our party had, only one had sheets, the others had only a rather dirty duvet - without a cover. When we complained, we were given bed linen, but not something suitable: for a queen size bed, we got a sheet for a single bed and a few extra pillow cases.
Towels were a bit old, with holes or burn marks, and a rare commodity: we were told they could not be changed during our stay because they did not have enough towels. The bathroom fixtures were fine, nothing fancy, though as mentioned by another reviewer, never cleaned during our stay.
Bathroom soap was a Palmolive liquid dispenser, where the last remains had been diluted with water, presumably to make it last as long as possible. I don’t mind a liquid soap dispenser that lasts for many guests, but the diluting was a bit much.
Having to ring the bell to be let into and out of a locked house any time of the day, and staff watching TV in the unoccupied room may make for a homey atmosphere, but lying on the bed with their shoes on the duvet just takes it a step too far, especially if they then cannot even provide sheets for the guests sleeping in that duvet.

Palermo is a nice area, and generally rather expensive in terms of hotels, but in comparison to other hotels in BsAs, ~$150 is simply a joke, if not a scam. [They did take one night of one room off the bill though, in response to the complaint about the sheets]. Even if bohemian family style hotels are your thing, the friendliness of the staff is simply not enough to overcome the dire lack of cleanliness. Don’t let the website fool you, the photographers are the most professional part of this hotel.

  • Stayed December 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank avhsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 January 2011

While the look of the is "hotel" is very charming, it is not run like hotel. The staff is very friendly, but they seem to have no idea about basic hotel operations. We stayed there 5 nights and our room was only cleaned one time. They did not give us new towels( which would have been nice since mine had two holes in it), breakfast consistented of dry toast, coffee, and juice. When we came back to hotel night or day it was always locked and you had to ringed in. Which would always take a while since the staff would be in an unoccupied room watching T.V.
The resturant that is connected to the hotel was open only twice in the 5 days we were there.
Our room was right next to the lobby and our doors were glass with a curtain for "privacy."
This Hotel is not terrible but not really a professial Hotel, more like a really nice hostel.

  • Stayed January 2011
    • Value
    • Location
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Helpful?
1 Thank mlhnyc22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 May 2010

We LOVED Hotel Dumont!!! The staff was INCREDIBLE!! The location was perfect and offered wonderful scenes of Palermo. We arrived and immediately checked into our rooms and went outside to sit at a talbe and enjoy a glass of wine. The staff was very attenttive and made for a wonderful visit. Each day we found our way to the subway (which was very easy to navigate) and back. Each day, we took a different way to see more of what was around us!

Gonzolvo, Flora, Sebastian, Christoph and the rest of the staff treated us like family during our 5 day stay. Each morning we woke to fresh coffie and a freshly cooked breakfast. Full days of sight seeing where met with a glass of wine or beer out front street side talking with other people from the neighboring restaurants that we met.

I can not say enough wonderful things about our trip! The hotel had an incredible roof top terrace that made for wonderful evening cocktails also!!

I highly recommend this Hotel. it does only have 4 or 5 rooms and may not be considered a hotel... but it is an incredible place to call home away from home on a visit to Buenos Aires!!!

  • Stayed April 2010, travelled with friends
    • Value
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Helpful?
1 Thank bondoatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
Reviewed 1 May 2010

I was very pleased with this hotel. The bed was huge and comfortable. The room was clean and the staff was exceptional. It was like saying goodbye to family when we left. I will agree with previous reviews that this is more of a bed and breakfast than a boutique hotel, but this only made it better in my opinion.

  • Stayed April 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Tyson1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adrian
1 review
Reviewed 18 July 2009

I was there for two nigths and not only the very nice rooms are recommended also a very nice small restorant in the main floor very nice to be on the street feeling Buenos Aires most Artistic areas
Very nice and friendly people in particular Emilio the manager
Sure to come back there to feel at home in Buenos Aires

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank adrian51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRASIL
Level 5 Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 19 June 2009

Located in a refurbished old house in the charming Barrio of Palermo Hollywood., Dumont Boutique Hotel and Bistro, in my opinion a sophysticated B&B, but never a Boutique Hotel.
The photos and information of it's site do not correspond to the reality.
We have chosen this hotel, for its location, services proposal and for the exciting information in the site.
In the arrival the first and dangerous problem: my husband and I had to go up 21 steps of stairs carrying our luggage, no one could help us , there was only a girl in the reception. And we were lucky the room wasn’t in the third floor. The stairs are narrow and dark .There are no lifts.
The cumplimentary board of cheese and a glass of wine was just a promisse.
After filling in a form with breakfast preferences, we were surprised to the fact that in the second day there were nothing but than coffee and milk with bread to eat and juice of pomelo.
The room was not cleaned in first the two days and they said that it was because we didn’t leave the keys, so there are no máster Keys in the hotel. After a formal claim, the attendance improved a little.
The positive points are: Free WI-FI (usuall in Buenos Aires), excellent and safe location, privacy, the bed, the pillows and sheets, the silence and a great Miss Alexandra, a receptionist that made an effort to solve the issues, once the manager was far away from Buenos Aires.
In the check out, the manager at this point already there, decided to give us a discount due the facts narrated above.
Dumond Hotel can be an excellent choice, if the service gets better.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank LETOMAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY NY
1 review
Reviewed 8 February 2009

My wife and I stayed at the Dumont hotel for 3 nights and enjoyed every minute. The staff is very nice and they immediately make you feel like family. My wife is the kind of person that has to check all the hotels around before choosing one and when we got to Dumont we knew we found the right place. The rooms are comfortable and charming each in its own way. The location is incredible. Just a few steps from one of the best restaurants in the city (Olsen) and from a bunch of other places too. We'll surely stay there again if we go back to Buenos Aires.

  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dumont Boutique Hotel & Bistro

Property: Dumont Boutique Hotel & Bistro
Address: Calle Ravignani 1596 | Palermo Hollywood, Buenos Aires C1414CPL, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Palermo
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
Ranked #328 of 445 Hotels in Buenos Aires
Price Range (Based on Average Rates): £
Hotel Class:2 star — Dumont Boutique Hotel & Bistro 2*
Number of rooms: 5
Official Description (provided by the hotel):
The building housing Dumont Boutique Hotel + Bistro dates back to 1922; it is now renovated combining traditional French style with the contemporary, to create bohemian and stylish interiors.Comfort is taken very seriously in the bedrooms of the Dumont Boutique Hotel + Bistro, which offer a range of extras including down pillows, duvets and pillow-top mattresses on the king and queen size beds. Rooms: 5, Great location, French bohemian interior, Special comforts in the rooms, French bistro ... more   less 
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