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“Great location.”
Review of CasaSur Recoleta

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CasaSur Recoleta
Ranked #17 of 444 Hotels in Buenos Aires
Certificate of Excellence
Reviewed 30 March 2011

This is a boutique hotel. It is in a great location. The rooms are small and closet space is restricted. Staff are very nice and will always try to accomadate your wishes. The restaurant is adequate. Breakfast was included but was rather boring. Soundproofing in the rooms is inadequate. Towels should be upgraded. The location is wonderful and walking in the area was safe. Shopping and restaurants are very good. Front desk staff are knowledgeable and friendly.

  • Stayed: March 2011, travelled as a couple
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Thank kay007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 30 March 2011

We stayed a Casasur for 5 nights in February, 2011 and were delighted with our choice from check-in to check-out. We were looking for a Ricoletta location and total quality of experience without the price tag of The Alvear Palace. Casasur was the answer. It looked so good on line, that we were a little nervous it might not deliver. It did - and then some. The location is wonderful. The service was as high as you'd expect from a 5-star property - consistently so. Veronica, who we worked with via e-mail before we even arrived, was amazing. We felt like we had our own private concierge throughout our entire stay! After a long, overnight flight, Casasur had our room waiting for us. It was absolutely lovely - modern, clean and comfortable in every way. My husband was delighted to see we even had an iPod docking station! Breakfast was served in their cute little restaurant and offered an unusual amount of choice. If we ever get to return to Buenos Aires this is where we'll stay. We would recommend this property to anyone.

  • Stayed: February 2011, travelled as a couple
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Thank Mary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2011

My wife & I (70 year old--Dallas,TX) had a delightful 4 nights at this up scale boutique hotel. The staff was excellent and most helpful in helping us with dining & entertainment.

  • Stayed: March 2011, travelled as a couple
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Thank TexasJimUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BertaLosAngeles, General Manager at CasaSur Recoleta, responded to this reviewResponded 30 March 2011

Dear Guest;
Thank you for taking the time to share your experience at CasaSur!!
It was a pleasure having you with us, and it's a great motivation to learn you enjoyed your visit and our services.
Our best wishes and success for the future!!

Mariano Barbeito
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2011

Really lovely hotel in a great location, about 20 min walk to the downtown area but only a few minutes from the cemetery and green open spaces, also plenty of restaurants/bars nearby. My room was smallish but had everything and more than you could want, with lovely finishing touches to a high standard. The staff were very helpful and friendly and breakfast was plentiful and well presented. All areas were cleaned to a high standard and I had no complaints during my stay. I would recommend this hotel and I would stay there again.

Stayed: February 2011, travelled on business
Thank mackie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BertaLosAngeles, General Manager at CasaSur Recoleta, responded to this reviewResponded 22 March 2011

Dear Guest;
Thank you for your recent review about our hotel. The fact that you took the time to write it, and letting us know your thoughts on our performance means a lot to us and helps us to know where to improve.
We would love to receive your visit again in the near future!
Best regards.

Mariano Barbeito
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2011

I wanted to like casaSur after reading the glowing reviews. I wii no longer pay attention to trip adviser reviews! We are in a 2 room suite that dark and unappealing. The view is a brick wall. Towels are like sandpaper, when you get them.
We had to struggle to finally get a blanket and foam pillows; soap is the size of a sugar cube; no tissues. Halls and elevator as already noted are grim. Breakfast is on crowded tiny tables and is totally lame.how this place gets high ratings is beyond me! True, the staff is excellent, but for$400 US nightly there must be a better choice.

  • Stayed: March 2011
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4  Thank Magellan008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BertaLosAngeles, General Manager at CasaSur Recoleta, responded to this reviewResponded 22 March 2011

Dear Guest;
Thank you for taking the time to write your review about your recent experience at CasaSur.
It is really sad to know we were not able to fulfill your expectations during this stay, I can only assure you we will make the biggest efforts towards improving those areas that caused such dissatisfaction to you and hope we have the opportunity of serving you again in a much better way.

Cordially

Mariano Barbeito
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2011

"Nice location, nice public spaces, service not up to international standards for "Small Luxury Hotels of the World"

  • Stayed: March 2011, travelled on business
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Thank RJMerlot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2011

We arrived tired after our long haul flight. We used the hotel transfer, which was efficient but extremely over-priced. However it saved us worrying about using taxis, which we had heard were difficult. This turned out to be untrue for us anyway. Veronica greeted us and our room was available at 10a.m.- an unexpected treat. Then because we arrived on Saturday we had a free tour of Buenos Aires that afternoon. Take advantage of this is you can. The guide was fantastic. Generally the stay was good. The shower was a little difficult to get right, but perhaps I'm just not used to the Argentine way. The staff were helpful with taxis and restaurant reservations. The situation was great. Two negatives. No bread available for the first 35 minutes of breakfast on Sunday, and on that day there was something wrong with the hot milk- boiled and lumpy. Many people questioned the waiter, and were told "It's fine, just stir it". On our departure day we left before the start of breakfast at 7:00, and there was no coffee available, and no room service at 6:30. All we wanted was a cup of coffee and we expected that a hotel which calls itself a small luxury hote could provide onel. Overall would go back but would not expect luxury.

  • Stayed: February 2011, travelled as a couple
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Thank Edinburghtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about CasaSur Recoleta

Address: Avenida Callao 1823, Buenos Aires C1024AAE, Argentina (Formerly CasaSur Art Hotel)
Region: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Buenos Aires
#11 Luxury Hotel in Buenos Aires
#17 Family Hotel in Buenos Aires
#35 Romantic Hotel in Buenos Aires
#36 Business Hotel in Buenos Aires
Price Range: £126 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — CasaSur Recoleta 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
CasaSur stands out for its uniqueness, its room concept, innovation and personalized service. Located in the distinguished Recoleta neighbourhood, near by several cultural, gastronomic and art attractions.The combination of textures and noble materials outstands in each one of the 36 neoclassic style rooms. A warm environment, where details were thought to meet guests’ needs, at any time for every requirement. ... more   less 
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Also Known As:
Casasur Art Boutique Hotel

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