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“A good hotel in a good location”
4 of 5 bubbles Review of CasaSur Recoleta

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CasaSur Recoleta
Ranked #17 of 451 Hotels in Buenos Aires
Certificate of Excellence
Goulburn, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“A good hotel in a good location”
4 of 5 bubbles Reviewed 12 February 2014

I would really recommend Casa Sur. As other reviewers have said, the staff were great and went out of their way to help us in many ways. The rooms were lovely. The hotel was a good base for all our walking and other pursuits in the Recoleta area. Other BA activities were only a short taxi ride away. The only negative (and thus not a '5' rating) was that the bar was a little small!

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Helen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, 19 February 2014
Dear Guest,

We really appreciate your positive comments regarding your stay with us. Our staff work hard each day to make sure our guests are well taken care of.

With the competitive nature of the hotel business in Buenos Aires, we value and appreciate that you have chosen our hotel, and we look forward to the next opportunity to serve you.

Best Regards,

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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698 reviews from our community

Traveller rating
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    41
    18
    4
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Grande Prairie, Canada
Level Contributor
122 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 11 February 2014

We stayed here for 3 nights and don't regret it. It was recommended by our BA guide (thehummingbirdtrip.com) as my wife and I prefer the boutique style hotels and this did not disappoint. The customer service is impeccable (especially Marcos at the front door who always had the biggest smile and could not do enough to help out). The room was great and you can't beat the location. Morning buffet was wholesome and fresh with the option to ask for eggs. We also ate at the hotel restaurant the first night as we where tired after our long flight and the food was and service was very good. As we are staying there again at the end of our Argentina trip, the hotel graciously offered to store the wine that we purchased which was greatly appreciated. All in all an excellent stay!

Room Tip: We chose a suite that did not face the main street so that we did not hear the morning traffic. The...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GGScottH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, 19 February 2014
Dear Guest,

We are glad you considered the recommendation and finally stayed with us!!! And what is more, you were delighted with the rooms and hotel facilities as well as location and service.

We really appreciate the positive comments and the kind words. Our staff work very hard to make sure our guests are comfortable and satisfied with their stay.

We look forward to your next visit!!!

Best regards,

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Killingworth, Connecticut
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 February 2014

We spent three nights there and it was terrific. Lovely hotel, excellent location, helpful staff and comfortable rooms. We loved it!

Our flight was delayed over 15 hours and the hotel let us stay in our complimentary upgrade. Everyone was so helpful.

Thank you so much, CasaSur Art.

Room Tip: We loved being high up and we were upgraded to a suite. Far larger and more comfortable. Next time...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank lynnmoncla2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, 19 February 2014
Dear Guest,

Thank you for taking the time to write your review of our property, your comments are very much valued.

We really appreciate your feedback regarding our customer service and the received upgrade. We are glad you enjoyed it!

Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.

Thank you again, and we look forward to seeing you on your next trip to BA!

Best Regards,

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 8 February 2014

Perfectly located, charming and helpful staff, all the amenities, clean, comfortable and with a delicious breakfast offering! Would recommend without hesitation. One thing to know, you are right in the city and if you keep your windows open, it will be noisy (but closed, the place is quite calm). Loved the location however no subway nearby (but walk and taxi is the way to go).

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CesarCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, 11 February 2014
Dear Guest,

Thank you for your review on TripAdvisor. We very much appreciate your kind comments and were pleased to learn of your experience at CasaSur Hotel.

Thank you for recommending us to other travelers!!

We look forward to having the opportunity to welcome you back to our property in the future.

Regards

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 February 2014

Great small hotel! Recoleta was the perfect part of the city to stay in and convenient to all the major sights. The hotel staff was very friendly and helpful in providing suggestions before we arrived and during our stay. The room was a little on the small side but still met our needs. Would definitely stay here again!

Stayed December 2013, travelled as a couple
Helpful?
Thank JDFNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, 11 February 2014
Dear Guest,

Thank you for your Tripadvisor review. Your gracious feedback is quite refreshing and very reassuring.

We are glad to hear that you enjoyed your stay with us and your visit to Buenos Aires.

We look forward to having the opportunity to welcome you back to the hotel soon.

Kind regards,

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin, Texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

We came to Buenos Aires for our honeymoon and were so surprised at how cute and nice Casasur was! The front desk was very helpful, the little restaurant in the hotel is amazing (get the shrimp risotto you will probably never taste anything that amazing in all of Argentina!), and rooms were very spacious and clean. The hotel is only a few blocks from the park and great restaurants! The staff does speak English so that helps for those that are traveling to BA and do not speak Spanish.
We accidentally left our safe open when we left for the day in BA and the cleaning staff took everything out and put it in a locked container and itemized everything for us. When we got back they changed our key to our room and sat down with us to make sure everything that had been in the safe was there and nothing was stolen. For some this may sound like a bit of an inconvenience, but we felt very safe knowing that the staff took such great care of our belongings.

Room Tip: Check on Booking.com for their rooms. We got a great deal!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JJamail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, 11 February 2014
Dear Guest,

Congratulations on your recent wedding and all the best for everything that lies ahead.

We are very grateful for your comments and happy to know you enjoyed your stay with us.

The staff is indeed our most precious treasure and we are really proud of their goals.

Looking forward to welcoming you in a future visit to the city.

Best wishes,

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

The hotel is located amazingly well, just a few blocks from the famous cemetery, and a short ride from Palermo.
The room was very big and comfortable - it was a suite, with 2 bathrooms (which helped a lot considering we were a group of 3 people).
The staff is great, warm and always ready to help.
There are only 2 little negative points: the towels should be replaced, they are way too old for this kind of hotel. And the breakfast could offer a larger variety of items.
Having said that, I enjoyed a super pleasant stay and would definitely come back.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paola V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest R, Director de Relaciones con Clientes at CasaSur Recoleta, responded to this review, 22 January 2014
Dear Guest,

Thank you very much for giving us excellent feedback on Tripadvisor. It was wonderful that you enjoyed many aspects of your stay and you had an overall Magnifique experience.

We felt concerned to learn about the quality of the towels and breakfast variety. Please accept our sincere apologies. Your constructive feedback is very important to us in order to imprive our service.

Your kind words were shared with our team as these serve as an encouragement and a reward for a ‘job well-done’.

Looking forward to welcoming tou back soon.

Warmest regards

Verónica Bianchi
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about CasaSur Recoleta

Property: CasaSur Recoleta
Address: Avenida Callao 1823, Buenos Aires C1024AAE, Argentina (Formerly CasaSur Art Hotel)
Region: Argentina > Capital Federal District > Buenos Aires > Recoleta
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Buenos Aires
#13 Luxury Hotel in Buenos Aires
#27 Family Hotel in Buenos Aires
#36 Business Hotel in Buenos Aires
#37 Romantic Hotel in Buenos Aires
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — CasaSur Recoleta 4.5*
Number of rooms: 36
Official Description (provided by the hotel):
CasaSur stands out for its uniqueness, its room concept, innovation and personalized service. Located in the distinguished Recoleta neighbourhood, near by several cultural, gastronomic and art attractions.The combination of textures and noble materials outstands in each one of the 36 neoclassic style rooms. A warm environment, where details were thought to meet guests’ needs, at any time for every requirement. ... more   less 
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Also Known As:
Casasur Art Boutique Hotel

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