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“Amazing hotel and staff”

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Own Palermo Hollywood
Ranked #125 of 447 Hotels in Buenos Aires
Rio de Janeiro, RJ
1 review
“Amazing hotel and staff”
Reviewed 20 July 2014

Simply outstanding service! After travelling for over 6 weeks and staying in 14 different hotels, Own Palermo Hollywood in Buenos Aires was by far the best place we stayed in.

Excellent location, very safe to walk around even at night. Heaps of bars and restaurants within walking distance. Rooms were spacious and funky with a neat modern style to them. Bed was huge and showers were awesome too.

And of course, the staff were just amazing! With all the excellent traveller reviews, we were anticipating good service, but were still blown away with how friendly and accommodating they were. Each took time to map out daily activities and their recommendations for cafes and restaurants didn't disappoint either!

Highlight of their hospitality was the surprise coffee and croissants we received "to-go" at 430am in the morning when we left for the airport! Every single one of their staff definitely went out of their way to ensure we had an unforgettable experience in Argentina :)

Thanks again to the team at Own Palermo Hollywood, will highly recommend you guys to anyone visiting South America!

Cheers,

Naythan and Adrienne :)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Naythan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 19 August 2014
Dear Naythan and Adrienne,
Thank you very much for taking the time to review our hotel and especially for your kind words about our staff!
We always make our best effort to ensure our guests feel at home and truly enjoy the best possible experience.
It makes us very proud to know you enjoyed your stay and the service we provide.
Greetings from all our team and we look forward to welcoming you both soon!
Kind regards,

Bárbara Böttcher
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
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English first
Sf
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

We look forward to returning someday. Compared to the many other hotels and resorts their staff was outstanding and made the trip a unique experience. They had suggestions on restaurants, tours, tango shows, museums, Teatro Colon, shopping and transportation, etc.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Namendano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 18 July 2014
Dear Namedano,
We really appreciate you taking the time to write your experience at Own Palermo Hollywood!
Our greatest desire and effort is always striving for excellence in our service.
We truly seek for the best possible experience for our guests.
Indeed we are proud to know we are succeeding!
Looking forward to welcoming you again!
Kind regards,

Bárbara Böttcher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 July 2014

I stayed at Own Palermo Hollywood for 4 nights in June 2014. I found a great deal on trip advisor and was impressed with my room. It is a boutique hotel so the rooms are more modern without some of the regular storage but it was fine for me. The breakfast is very good with a lot of different selections. The location of the hotel is just a few minutes walk from Plaza Serrano and there are lots of cool restaurants, bars and stores all around. A cab ride to the downtown area is around $10-$15 CAD. I actually walked from downtown through San Martin Square to Recoleta and back to Palermo one day and it wasn't too far. The major advantage this hotel has is their staff. From the time I arrived, Sofia, Javier, Liliana and Alexandro (sorry for any incorrect spelling guys) were absolutely fantastic whether it was giving directions, suggesting places to go or anything else I needed. I'll give one example: Each evening you get a little notice in your room letting you know what the weather will be the next day along with a little sweet treat. I really liked one of them so I asked Sofia where I could buy some the next morning at breakfast. By the time I got ready and came down, she had already called a store around the corner to confirm they had them for me! I definitely want to visit Buenos Aires again and will stay at Own Palermo Hollywood for sure!

  • Stayed June 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DNS_TO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 18 July 2014
Dear Dan,
Thank you very much for your feedback and for your lovely words!
We are indeed glad that you enjoyed your accommodation and very thankful of your feedback about Own Team.
We truly work hard every day to make sure our guest receive an excellent service and enjoy to its fullest!
Greetings from all our team and we look forward to your next visit!
Kind regards,


Bárbara Böttcher
General Manager
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San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2014

Our recent vacation in Buenos Aires was very enjoyable mostly because of the outstanding service provided by Sofia and Lilia and the rest of the staff. The hotel itself was clean and quiet. Breakfast, included, was very good and certainly adequate. But by far the best part of the experience was their caring and experienced staff.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cory s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 8 July 2014
Dear Cory,
Thank you for taking the time to review our hotel and for your kind words about our staff as well!
We truly work hard to ensure our guests feel at home and enjoy the best possible experience.
We look forward to welcoming you and Sheta once again at Own Palermo Hollywood!
Kind regards,

Bárbara Böttcher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
Reviewed 25 June 2014

Perfect for exploring BA and in a great neighborhood close to most of the major attractions. Staff were extremely helpful too. Will return for sure. Beware you will eat and drink very well if you stay here.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coxin8r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 26 June 2014
Dear Stuart,
Cheers for such great review and thank you very much for choosing Own Palermo Hollywood for your stay in Buenos Aires!
We are very happy to know you enjoyed your experience with us.
We look forward to welcoming you and Michael back!
Kind regards,

Bárbara Böttcher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago Metropolitan Region, Chile
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 May 2014 via mobile

Own Palermo is a very nice place, well located if you want to be near restaurants and bars in this part of the city. The rooms are clean and very functional, perhaps extremely minimal (just a couple of drawers to store your clothes...) the team is very helpful and always available. Hope they fix the fire alarm the next time I go, it waked me up twice...

Stayed May 2014, travelled as a couple
Helpful?
1 Thank JAV V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 27 May 2014
Dear José Antonio,
Thank you for commenting on your recent stay at Own Palermo Hollywood!
We mostly appreciate your remarks and we are indeed thankful of your feedback about our team!
Regarding the fire alarm set off, we are very sorry for this inconvenience. Please accept our sincere apologies! You may rest assured this was an isolated event, that was permanently repaired.
The repair took longer than what we would have wanted as it is a complicated time in Argentina to get several different supplies for various different things due to the importing restriction in the country.
Looking forward to welcoming you, as well as, Susana once again!
Kind regards,

Bárbara Böttcher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

My boyfriend and I had a terrible experience with a different hotel on our first day in Buenos Aires. We didn't want to spend another minute in that place. Luckily, our travel agent pulled some last minute miracle and got us into THIS hotel. The minute I walked into the lobby, I knew this hotel would go above and beyond my expectation, and it did!! The room was very cool and modern. I loved the way the sinks and showers were set up. High ceiling, great sound system, and surprisingly quiet at night in a very busy neighborhood! We slept very well every single night. But this hotel is much more than just a comfortable place to sleep! The location is amazing as well. We walked everywhere. Palermo Soho had streets full of restaurants and bars. I had some best steaks I have ever had in my life and it was just a few blocks away. The staffs were the best part of our experience. From the day staff to the night staff, they always made us feel welcomed and offered us so many suggestions, called taxis, made reservations to shows and tours and even brought me a cake with a candle on the day of my birthday! Not sure how they found out it was my birthday, they were THAT good! Thank you Palermo Hollywood for everything!! I HIGHLY recommend this hotel to anyone visiting Buenos Aires for the first time. You will not disappoint!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paige T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 23 May 2014
Dear Paige,
Thank you very much for your feedback and for your lovely words!
We are very happy to know you enjoyed your stay and all of our facilities!
Our team makes the best effort to ensure that our guests feel at home and enjoy to its fullest, the best possible experience.
It would be our most sincere pleasure to welcome you again at Own Palermo Hollywood, should you choose to come back to Buenos Aires.
We look forward to welcoming you and Michael once again!
Kind regards,

Bárbara Böttcher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Own Palermo Hollywood

Property: Own Palermo Hollywood
Address: Calle Jose Antonio Cabrera 5556 | Palermo Hollywood, Buenos Aires C1414BHD, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Palermo
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#28 Romantic Hotel in Buenos Aires
#45 Family Hotel in Buenos Aires
#50 Business Hotel in Buenos Aires
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Own Palermo Hollywood 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
TEMPORARILY CLOSED -Own Hotels represent a new concept in urban boutique-hotels, characterized by personalized attention, modern design, and timeless style.Located in the most desirable areas of Buenos Aires, Own Hotels offer a unique experience with oversized rooms with all services of a 5-star hotel.You have the feeling of having your Own private oasis amidst the action of the city. The highly trained staff will insure that guests have everything they need to maximize their time in the hotel.The decoration of the hotel is pure and in order to feel completely at home the hotel offers you to customize your stay! ... more   less 
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Also Known As:
Own Palermo Hollywood Hotel Buenos Aires

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