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“Super nice and friendly staff, good location, but some minor "???"”

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Own Palermo Hollywood
Ranked #122 of 447 Hotels in Buenos Aires
Certificate of Excellence
Viña del Mar, Valparaiso, Chile
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Super nice and friendly staff, good location, but some minor "???"”
Reviewed 17 August 2014

We booked a Deluxe Suite for 3 nights in the 7th floor with balcony. Checkin and all the communication before was super friendly and always trying to get help out or recommend stuff. When we got to the room, we noticed that the door to the terrace could´t be closed with the key, so it would stay open all time. Even really high (7th floor), we did´t liked the idea, that you have your stuff in your room, but cannot close the terrace door. So we changed the room to a smaller one (3rd floor) without terrace, room size nearly the same, and we got a rate reduction.
Breakfast is not the typical buffet breakfast, but you get most of the things you like: fruits, yoghurt, croissant, juice and coffee. It´s really OK, drawback for older people is that you are not sitting on a table, but more in a lounge couch.
Rooms are quite huge and spacious, but lacks some amount of shelves (if you have a lot of clothes!). Lighting is OK with the room to the street, there is an AC (hot/cold) and windows are thermopanel, so a good acoustic insulation is given. Beds are quite good, only one duvet was a bit of destroyed in one corner (maybe the maid oversaw this, as they are covering the duvet with blankets...). Bathroom spacious with a good shower, only the ventilation was low or not working, so always damped after the shower. But: There was no direct mirror above the sink: A movable mirror was available, but you culled´t put it in the right area to get a shave well done. I don´t know, which designer was responsible for this, but this was definitely not "form follows function" !
Overall: Pleasant stay, some details of hotel could be improved, but the super friendly staff made it up!

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Jens M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 21 October 2014
Dear Jens,
Thank you very much for your feedback and for taking the time to write your review!
We work hard every day to make sure our guest receive an excellent service and enjoy their stay at Own Palermo Hollywood.
We mostly appreciate your remarks regarding our facilities and you may rest assured we are always working in improving.
Regarding our staff, we make our best effort to ensure our guests feel welcomed to enjoy the best possible experience.
Since always striving for excellence in our service, we are indeed happy to know we are succeeding!
Greetings from all our team and we look forward to welcoming you and Paula soon!
Kind regards,

Bárbara Böttcher
General Manager
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783 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2014

First trip to Buenos Aires and thanks to the staff at OWN we had a great first impression. We travel a lot and have to say they have the friendliest, most genuine and most helpful staff ever.

Good location if you want to stay in Palermo. Close to restaurants and bars. Clean, modern, and spacious room.

Booked our hotel room on Travelocity for 3 nights. We enjoyed it so much we extended an extra 3 nights.

Good price range. Great staff! Definitely recommend it!

Room Tip: Get the deluxe room for only a little bit more
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank cdiamant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 20 October 2014
Dear Chris,
Thank you very much for your feedback and for your kind words about our staff!
Our goal is always to offer excellent value and service. We are indeed happy to know we contributed in making your stay a memorable one!
It would be our pleasure to welcome you and Jasmine once again, if you choose to come back to Buenos Aires.
Greetings from all our team and we hope to see you again soon!
Kind regards,

Bárbara Böttcher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 August 2014

Palermo Hollywood is a great location for exploring the restaurants, outdoor cafes, and nightlife of Buenos Aires; if you've decided on this neighborhood, then OWN is a great spot to be. The staff are attentive, free breakfast is convenient so that you can get your day exploring the city started off early without having to hunt elsewhere for a "media luna y cafe", and location is good for accessing the likes of La Cabrera (parrilla) and La Viruta (tango), among others.

The decor could be called "minimalist modern," but it does a nice job of giving you a SoHo loft-type feel. The staff were great to me and this place would be my choice to stay again on my next trip to Buenos Aires.


If you would like to read a few more of my thoughts on OWN Palermo Hollywood and Buenos Aires feel free to find me at The Gentleman Backpacker. I've written about them there.

Room Tip: If you can afford it, splurge on the Master Suite on the top floor to have your own private, expansi...
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  • Stayed September 2013, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GentlemanBackpacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 20 October 2014
Dear George,
Thank you for taking time in reviewing our hotel, for sharing your feedback and your lovely pictures on your website as well!
We are pleased to know you enjoyed your experience with us at Own Palermo Hollywood.
We look forward to welcoming you back!
Kind Regards,

Bárbara Böttcher
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 30 July 2014

We only stayed here 1 night, but wish we would have stayed longer. This hotel offers comfortable, spacious loft-style rooms that are chic and modern. The neighborhood is super cool with several excellent dining options nearby. It was the best place to come home to after a day of sightseeing. The staff at the hotel is very friendly and helpful. They make you feel like a friend. Love this place. Would stay here again.

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank LatinAmericanIdol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 19 August 2014
Dear Arturo and Ricardo,
Thank you very much for taking the time to write your review about your recent experience with us!
We are indeed pleased to know you enjoyed staying with us. We loved having you as our guests as well!
It would be our most sincere pleasure to welcome you with Jessica and Sandra once again, should you choose to come back to Buenos Aires.
Kind Regards,

Bárbara Böttcher
General Manager
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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 July 2014

We moved to OWN after staying in some other places (in the same price bracket) and can safely say it was the best. We were looking for a place that was quiet at night with comfortable rooms that were clean, modern and well serviced. Everything about the hotel worked perfectly, no issues at all with noise, room services, hot water, broken TVs etc. Not only did OWN surpass all our expectations, but it also has an amazing staff. The kind of personal attention you would get at a boutique hotel run directly by the owners. Every morning we were greeted by Sophia with a smile and lots of great recommendations, tips and information about what to do, where to eat and how to get there.In the evenings we were welcomed in the same caring manner (I forget the gentlemen's name) and it is like arriving to your very own fortress of solitude. Furthermore, you can have the included "whatever you want" breakfast in your room and arrives as soon as you put the phone down.

We had a truly a fantastic experience thanks to the hotel and its staff and will definitely stay here next time we make it to BA! As an added bonus La Cabrera is only a few blocks away - perfect to indulge and then digest.

Room Tip: We stayed on the 5th floor which was quiet and sunny.
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank muanddi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 19 August 2014
Dear Abur,
Thank you very much for your review and for your lovely words about our team!
We are very happy to know you enjoyed your experience with us and the service we work hard in providing.
It would be our most sincere pleasure to welcome you and Diana once again, if you choose to come back to Buenos Aires!
Kind regard,

Bárbara Böttcher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio de Janeiro, RJ
1 review
Reviewed 20 July 2014

Simply outstanding service! After travelling for over 6 weeks and staying in 14 different hotels, Own Palermo Hollywood in Buenos Aires was by far the best place we stayed in.

Excellent location, very safe to walk around even at night. Heaps of bars and restaurants within walking distance. Rooms were spacious and funky with a neat modern style to them. Bed was huge and showers were awesome too.

And of course, the staff were just amazing! With all the excellent traveller reviews, we were anticipating good service, but were still blown away with how friendly and accommodating they were. Each took time to map out daily activities and their recommendations for cafes and restaurants didn't disappoint either!

Highlight of their hospitality was the surprise coffee and croissants we received "to-go" at 430am in the morning when we left for the airport! Every single one of their staff definitely went out of their way to ensure we had an unforgettable experience in Argentina :)

Thanks again to the team at Own Palermo Hollywood, will highly recommend you guys to anyone visiting South America!

Cheers,

Naythan and Adrienne :)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Naythan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 19 August 2014
Dear Naythan and Adrienne,
Thank you very much for taking the time to review our hotel and especially for your kind words about our staff!
We always make our best effort to ensure our guests feel at home and truly enjoy the best possible experience.
It makes us very proud to know you enjoyed your stay and the service we provide.
Greetings from all our team and we look forward to welcoming you both soon!
Kind regards,

Bárbara Böttcher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sf
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

We look forward to returning someday. Compared to the many other hotels and resorts their staff was outstanding and made the trip a unique experience. They had suggestions on restaurants, tours, tango shows, museums, Teatro Colon, shopping and transportation, etc.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Namendano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bárbara B, Gerente at Own Palermo Hollywood, responded to this review, 18 July 2014
Dear Namedano,
We really appreciate you taking the time to write your experience at Own Palermo Hollywood!
Our greatest desire and effort is always striving for excellence in our service.
We truly seek for the best possible experience for our guests.
Indeed we are proud to know we are succeeding!
Looking forward to welcoming you again!
Kind regards,

Bárbara Böttcher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Own Palermo Hollywood

Property: Own Palermo Hollywood
Address: Calle Jose Antonio Cabrera 5556 | Palermo Hollywood, Buenos Aires C1414BHD, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Palermo
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#28 Romantic Hotel in Buenos Aires
#45 Family Hotel in Buenos Aires
#50 Business Hotel in Buenos Aires
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Own Palermo Hollywood 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
TEMPORARILY CLOSED -Own Hotels represent a new concept in urban boutique-hotels, characterized by personalized attention, modern design, and timeless style.Located in the most desirable areas of Buenos Aires, Own Hotels offer a unique experience with oversized rooms with all services of a 5-star hotel.You have the feeling of having your Own private oasis amidst the action of the city. The highly trained staff will insure that guests have everything they need to maximize their time in the hotel.The decoration of the hotel is pure and in order to feel completely at home the hotel offers you to customize your stay! ... more   less 
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Also Known As:
Own Palermo Hollywood Hotel Buenos Aires

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