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“Good Location”
Review of Serena Hotel

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Serena Hotel
Ranked #92 of 442 Hotels in Buenos Aires
Certificate of Excellence
Reviewed 10 March 2012

This property is in the Recoleta District which is a good neighborhood to stay in Buenos Aires. It is a short walk to restaurants, we liked Mirasol and the nice and inexpensive dining at the high-end shopping center for lunches. It is possible to walk to the art museums and some lovely parks as well as the Recoleta Cemetary. Other famous neighborhoods will need a taxi or bus ride. The hotel is very contemporary. The rooms are great and have every convenience including internet and plasma TVs.
The small exercise room and indoor pool are lovely as is the small garden area where you can relax and have a drink. In the morning cheese, fruit, breads and eggs to order are offered. A very sweet lady, Eugenia, will greet you and get you whatever you need in the restaurant.
Otherwise the staff was very aloof and not friendly. It is possible that this is due to limited English being spoken by most personnel.

  • Stayed: February 2012, travelled as a couple
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1  Thank LOL305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 17 December 2015
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Hola! gracias por sus comentarios, lo esperamos nuevamente, saludos

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Reviewed 4 March 2012

My boyfriend and I stayed at the Serena hotel for 6 nights prior to departing for Antarctica for 2 weeks. The hotel is absolutely wonderful and in the perfect location that is walking distance to great shopping and restaurants. The rooms were very nice and clean, and we made great use of the outside lounge area to enjoy some of their great wines. The staff were wonderful and really made us feel well taken care of. There was a slight misunderstanding during our stay as well, but they really went above and beyond to clear things up for us. We really enjoyed the fact that this was a smaller boutique hotel, and thought that everyone really catered to our needs. We highly recommend this hotel and can't wait to go back!

  • Stayed: February 2012, travelled as a couple
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Thank CDNtraveler014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 17 December 2015
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Hola! gracias por sus comentarios, lo esperamos nuevamente, saludos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2012

Great choice, service, people, location and value for the money. One of the best small boutique hotels we have stayed in years. The only issue I would like to leave, as food for thoughts, is regarding the Hotel front door; late at night it was, somehow, difficult to get it open.

Congrats! We will return!

  • Stayed: February 2012
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Thank Garrincha02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 17 December 2015
Google Translation

Hola! gracias por sus comentarios, lo esperamos nuevamente, saludos

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 February 2012

This is fantastic hotel. I am not sure what is better the hotel or the staff. Your day starts by waking up from a fabulous sleep and then heading downstairs for an amazing breakfast. The weather was beautiful so it was perfect for enjoying a coffee on the patio before exploring this amazing city. If you are interested in Recoleta this is the perfect locations with some great places to eat within walking distance. The staff will is there to help you with anything from reservations, directions to getting a taxi. This is one of the best experiences I have ever had at a hotel and would recommend it to anyone.

  • Stayed: February 2012, travelled on business
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Thank Devo2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 16 December 2015
Google Translation

Hola! Gracias por sus comentarios, lo esperamos nuevamente. Saludos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2012

The Serena Hotel was our first stop in a month-long tour of Argentina and Chile. It did not disappoint. In the Recoleta district, we were central to everything and in a small hotel where they knew our names and preferences within 24 hours. Breakfast was excellent, and light fare was good as well.

Staff members are knowledgeable and helpful w/o being fawning, and we learned of a few great spots via their efforts -- for leather, food and sites. Over the years, I've stayed in enough Four Seasons to fill a trunk. We were close to one in B.A. and went in it. As typically elegant as ever, the cool feeling and sort of government issue FS made us glad we were elsewhere.

Room Tip: Try a suite if you need more room. Standard rooms are a bit small.
See more room tips
  • Stayed: January 2012, travelled as a couple
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1  Thank walter w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 16 December 2015
Google Translation

Hola! Gracias por sus comentarios, lo esperamos nuevamente. Saludos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2012

We began our 2 1/2 week trip to Argentina in mid January at the Serena Hotel. I followed the advice of other "trip advisors" and decided to try a new small hotel rather than an international chain or one of the extraordinary luxury properties, as we are out and about in cities and do not take the time to luxuriate in the hotel. What we look for is clean, comfortable and quiet. What we found at the Serena was all that and more! The "zen" quality was evident upon entering the small contemporary designed lobby area, where a very interesting collection of books about Argentina lined the shelves, awaiting your perusal. The front desk staff was welcoming and helpful at all times, as were the doormen and dining room staff. Our room was small, but very comfortable with a lovely modern marble bathroom. We were given a card that we could use for a "Welcome" glass of wine or champagne in the dining area or lounge at any time during our stay. The breakfast buffet offered many choices, and eggs could be prepared to order. Coffee and juice were served by a most pleasant server each morning! What I loved most about the hotel was the location, on a very quiet street in the very best neighborhood, away from traffic and crowds, and near lovely shopping and a fine selection of restaurants within a 5 minute walk. Of course we took taxis to the terrific restaurants on Puerto Madera as well! I should mention that the hotel arranged for transportation via "remis" or private driver to the airport and also called taxis for us when needed, as well as make restaurant suggestions and reservations. The doormen also directed the taxis in Spanish so that there was no miscommunication. Always helpful and pleasant.

This was a wonderful beginning to an incredible trip! We returned home two nights ago, and are full of the most beautiful memories. I should not go on now about the wine region, penguins, waterfalls and glaciers...I should just say "Thank You" to the staff of the Serena for giving us a great start!

  • Stayed: January 2012, travelled as a couple
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2  Thank pennyshel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 16 December 2015
Google Translation

Hola! Gracias por sus comentarios, lo esperamos nuevamente. Saludos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2012

I stayed 6 nights and had a good stay in general. Bed is nice but double beds are not long! I switched to a twin room because those beds are longer. Room decoration is fine but quite basic to be honest. Had a massage in the spa but it was quite lame. The gym consists out of 3 cardio machines and no weights. Internet worked good and rhe food was delicious. To be honest i think you can get just as good for less money in Buenos Aires.

  • Stayed: October 2011
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1  Thank bergo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
serenabue, Gerente at Serena Hotel, responded to this reviewResponded 16 December 2015
Google Translation

Hola! Gracias por sus comentarios, lo esperamos nuevamente. Saludos

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Serena Hotel

Address: Libertad 1617, Buenos Aires, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #92 of 442 Hotels in Buenos Aires
Price Range: £92 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serena Hotel 4*
Number of rooms: 34
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